Membership Coordinator - Owner Relations

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

About our property:

Welcome to South Seas, a premier resort destination in the Pyramid Global Hospitality portfolio, located on the beautiful shores of Captiva Island, Florida. Featuring 279 guest rooms and over 7,000 sq ft of meeting and event space, South Seas spans 330 acres of coastal beauty, offering a truly unique setting for hospitality professionals.

At South Seas, team members have the opportunity to be part of a resort experience unlike any other, surrounded by pristine beaches, a thriving wildlife preserve, and a setting that showcases the best of Southwest Florida. From supporting memorable events to delivering exceptional guest experiences across the resort's diverse offerings, every role plays an important part in bringing the South Seas experience to life.

Joining our team means becoming part of a people-first culture that values teamwork, growth, and a passion for hospitality. Whether you're building your career in guest services, food and beverage, recreation, housekeeping, sales, or another department, you'll find opportunities to learn, grow, and make a meaningful impact. If you're looking for a rewarding career in a unique island setting, we invite you to explore the opportunities available at South Seas and apply today.

What you will have an opportunity to do:

Our Property:

Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

We offer a very competitive salary and generous benefits including:

• Medical, Dental, Vision Plans
• Paid Life Insurance
• Short- and Long-Term Disability
• Paid Time Off & Holidays
• 401(k) with company match
• Commuter and Company-paid Toll Programs
• Complimentary Shift Meal

Position Overview

The Membership Coordinator serves as administrative and guest service support for the Owner Relations team, overseeing the day-to-day administration of Club Captiva membership programs. This role is responsible for delivering exceptional service to members, homeowners, and prospective members while ensuring accurate membership records, timely communication, and seamless coordination of membership benefits and resort experiences.

The ideal candidate is highly organized, relationship-focused, and passionate about creating memorable experiences. They enjoy building connections with people, possess exceptional attention to detail, and thrive in a fast-paced luxury resort environment.

Essential Responsibilities

Membership Administration

• Manage the daily administration of Club Captiva memberships.
• Process new memberships, renewals, and cancellations.
• Maintain accurate membership records, databases, and documentation.
• Ensure all member information remains current within resort systems.
• Prepare membership agreements, correspondence, reports, and other documentation.

Member & Owner Relations

• Serve as a primary point of contact for Club Captiva members, program owners and timeshare owners.
• Respond promptly to phone calls, emails, and in-person inquiries regarding membership benefits, policies, events, and services.
• Build strong relationships through personalized, professional, and friendly service.
• Resolve member concerns efficiently while maintaining a positive guest experience.

Club Captiva Program Support

• Coordinate membership communications, newsletters, promotional materials, and updates.
• Assist in planning and executing member-exclusive events, social gatherings, and resort experiences.
• Coordinate reservations and special requests associated with membership benefits.
• Collaborate with resort departments to ensure Club Captiva member benefits are delivered consistently.

Administrative Support

• Prepare reports related to membership activity, renewals, utilization, and program performance.
• Monitor membership billing, payments, and account status in coordination with Accounting.
• Maintain organized files and confidential member records.
• Order membership materials, welcome packets, and promotional items as needed.

Cross-Department Collaboration

• Partner closely with Front Office, Recreation, Food & Beverage, Retail, Marina, Golf, and other resort departments to ensure exceptional member experiences.
• Communicate upcoming member events, VIP arrivals, and special requests to operational teams.
• Assist with special projects and departmental initiatives supporting Owner Relations.

Guest Service Expectations

• Deliver warm, personalized service that reflects the South Seas hospitality culture.
• Anticipate member needs and proactively provide solutions.
• Foster long-term relationships that encourage member engagement and loyalty.
• Represent South Seas with professionalism, positivity, and enthusiasm in every interaction.

What are we looking for?

Qualifications

• Associate's degree preferred; equivalent experience considered.
• Valid Drivers License Required
• Minimum 2 years of customer service, hospitality, membership services, owner relations, or administrative experience.
• Luxury resort, club, HOA, or hospitality experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• High level of professionalism and discretion with confidential information.
• Proficient with Microsoft Office Suite and database/property management software.
• Ability to learn membership management systems and resort technology platforms.

Knowledge, Skills & Abilities

• Exceptional interpersonal and relationship-building skills.
• Highly organized with excellent attention to detail.
• Strong problem-solving and critical-thinking abilities.
• Ability to prioritize multiple projects while meeting deadlines.
• Professional phone etiquette and customer service skills.
• Ability to work independently while contributing to a collaborative team environment.
• Positive, energetic, and guest-focused attitude.

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Ability to lift up to 25 pounds occasionally.
• Ability to use standard office equipment, including computers, phones, and printers.
• Occasionally assist with resort events requiring extended standing or walking.

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. 

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment.

As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.