Service Corporation International

Provides funeral services, cemeteries, & cremation

Bilingual Sales Trainer

Corporate & Technical TrainingUpdated on Nov 12

Full-timeHouston, TX, USANo salary listed

About the Job

Requirements

A bachelor's degree in a related field, or four years of sufficient experience, to successfully perform the essential functions of the job.
A valid state driver's license in good standing.
Proven team leadership skills, with at least two years of experience in training development and training delivery.
Bilingual proficiency in English and Spanish, including fluency in speaking, reading, and writing in Spanish.
Knowledge of the core lines of business: cemetery operations, funeral home operations, and sales.
Ability to identify and coach correct behaviors.
Ability to travel 10–20% of the time.
Ability to work independently and remotely.
Ability to multitask and meet posted deadlines.
Ability to communicate effectively with attendees, business stakeholders, and colleagues.
Competence using WebEx, Outlook, Excel, and Word, and willingness to learn internal systems such as MindTickle, Beacon, and Salesforce.
Problem-solving and decision-making skills.
Strong organizational skills.
Ability to rely on experience and judgment to plan and accomplish goals.
Ability to work with diverse groups with varying levels of ability and skills.
Ability to work beyond standard hours as needed.
Ability to work indoors in all seasons and weather conditions, sit for up to six hours per day, frequently climb stairs, and perform manual-dexterity tasks involving paperwork, calculators, computers, and phone use.
Ability to comply with the corporate dress code and, when traveling, the field dress code.

Responsibilities

Conduct corporate training sessions and workshops to help employees or participants acquire skills and knowledge for their roles.
Deliver virtual and in-person training, facilitate interactive discussions, and evaluate participant progress through assessments, missions, and observation.
Adapt teaching methods to different learning styles and monitor and report training effectiveness.
Master the operational processes, products, and system applications taught in the program.
Provide clear directions for learning activities and exercises, explain course content and its components, use learning aids effectively, present a course or unit roadmap, manage transitions, summarize key learning points, explain course benefits, and demonstrate content knowledge.
Provide timely coaching to learners, redirect learners appropriately, check for understanding, suggest procedures, deliver content in a logical sequence, and manage time effectively.
Hold audience attention; provide and seek examples and analogies; share relevant business, industry, organizational, and personal context; use appropriate verbal and nonverbal communication; and advocate for the course and its components.
Manage emotional classroom situations, maintain or enhance learner self-esteem, listen and respond with empathy, and encourage learner involvement.
Provide feedback to the Program Manager to keep the program up to date.
Meet deadlines for establishing and completing training workshops or programs.
Communicate workshop and program guidelines, dates, and materials to business stakeholders.
Track and ensure timely program completion.
Travel locally and/or to multiple locations as required.

Desired Qualifications

Knowledge of the cemetery and funeral industry is preferred but not required.

Our associates celebrate lives. We celebrate our associates.

Responsible for conducting corporate training sessions and workshops to ensure employees or participants acquire the necessary skills and knowledge to excel in their roles. Your role will involve delivering both virtual and in-person training, facilitating interactive discussions, and evaluating participants' progress through assessments/missions/and observance. You should have a solid grasp of the training content and be able to adapt your teaching methods to various learning styles. You will also monitor and report the effectiveness of training of employees. This role must be able to master the operational processes, products and system applications taught in the program.

JOB RESPONSIBILITIES

Facilitation of Learning

Provides clear directions for learning activities and exercises
Explains the purpose of the course content and its components
Uses learning aids effectively
Presents a road map of the course or unit
Makes transitions
Summarizes key learning points
Explains or seeks the benefits of using the course and its components
Demonstrates content knowledge

Guiding Learners

Provides timely coaching to learners

Appropriately redirects learners
Uses process skills (check for understanding and make procedural suggestions)
Delivers content in a logical sequence
Manages time effectively

Engaging Communication

Holds audience attention
Provides and seeks examples and analogies
Shares relevant business/industry, organizational, and personal context
Uses appropriate non-verbal and verbal communication
Acts as an advocate for the course and its components

Facilitator EQ (Emotional Intelligence)

Manages emotional classroom situations
Maintains or enhances learner self-esteem
Listens and responds to learners with empathy
Encourages learner involvement

Program Management and Support

Provides feedback to Program Manager to keep program up-to-date
Meets deadlines for establishing and completing training workshops or programs
Communicates effectively with business stakeholders regarding workshop/program guidelines, dates, materials
Tracks and ensures timely program completion
This is not intended to be an all-inclusive list of the essential functions or duties related to this job

MINIMUM Requirements

Education

Bachelor’s degree in related field, or 4 years sufficient experience, to successfully perform the essential functions of the job.

Certification/License

Valid state driver’s license in good standing

Experience

Proven team leadership skills, with 2+ years of experience in training development and training delivery
Ability to work collaboratively in a team environment
Cemetery and Funeral industry knowledge not mandatory but preferred
Bilingual English/Spanish required

Knowledge, Skills and Abilities

Knowledge of our core lines of business: Cemetery Operations, Funeral Home Operations, and Sales
Willingness to effectively identify and coach correct behaviors
Ability to travel 10-20% of the time
Works well independently and remotely
Multi-tasks and meets posted deadlines
Communicates effectively with attendees, business stakeholders and colleagues
Competent in the use of technology such as WebEx, Outlook, Excel, and Word
Willingness to learn internal systems such as MindTickle, Beacon, and Salesforce
Problem-solving and decision-making skills
Strong organizational skills
Ability to rely on experience and judgment to plan and accomplish goals
Ability to work with diverse groups with varying levels of ability and skills
Bilingual proficiency in English and Spanish is required, including fluency in speaking, reading, and writing in Spanish

Work CONDITIONS

Work Environment

Work indoors during all seasons and weather conditions
Local and/or multiple location traveling required
Comply with Corporate dress code policy, and when traveling Field dress code policy

Work Postures

Sitting continuously for many hours per day, up to 6 hours per day
Climbing stairs to access buildings frequently

Physical Demands

Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Work Hours

Working beyond “standard” hours as the need arises
Travel up to 10-20% of the month

Postal Code: 77019Category (Portal Searching): Human ResourcesJob Location: US-TX - Houston

About the Company

Service Corporation International

Provides funeral services, cemeteries, & cremation

SCI is the leading provider of death care products and services in North America, operating funeral homes and cemeteries under the Dignity Memorial brand. It offers end-of-life services such as funeral planning, cremation, and cemetery property and services, delivering a consistent experience under Dignity Memorial. Its large, geographically diverse footprint with a mix of standalone and combined funeral-home/cemetery locations gives broad access and a standardized service offering. Its goal is to serve families with comprehensive, value-based death care and maintain market leadership in North America.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Houston, TX
Founded: 1962

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