Economic Assistance Supervisor

• Ensure a high level of customer service is always maintained.
• Assist in overseeing and managing service delivery needs in the office, including, but not limited to, the waiting room.
• Ensure the unit performs effectively and develop techniques for the improvement of the unit’s performance in areas where improvement is necessary.
• Ensure the unit achieves, maintains, and improves accuracy levels in determining initial and/or ongoing eligibility for the Economic Assistance program.
• Ensure the completion of case maintenance activities is accurate and timely.
• Conduct professional performance evaluations for all unit staff.
• Complete supervisory administrative responsibilities in an accurate and timely manner.
• Provide effective training for staff as required.
• Provide direct client services as necessary and appropriate.
• Ensure the unit assists in the development of employment plans and that follow-up on referrals to service providers, employers, and resources is completed.

Required Qualifications\:

• Demonstrated knowledge of and ability to supervise, including but not limited to, planning, organizing, assigning, and coordinating work according to the nature of the job to be accomplished, the capabilities of subordinates, and available resources.
• Capacity to read, interpret, apply, and explain the provisions of the laws, rules, and regulations, governing agency operations and assigned unit activities.
• Ability to read, interpret, and apply Federal, State, and local social service programs, laws, statutes, and regulations that affect eligibility for financial assistance.
• Experience gathering and assembling items of information in accordance with established procedures; through interviewing and observing individuals and by examining records and documents.
• Understanding of referral sources available for providing services to clients, including available community support and social service resources.
• Demonstrated understanding of the social and economic problems of the diverse client population and the related impact on employability and self-sufficiency.
• Skill in the use of the principles and methods of employment counseling and employment placement.
• Proficient with Microsoft Office products including Word, Excel, and Outlook.

Preferred Qualifications\:

• Must be highly self-motivated.
• Ability to manage, motivate, and encourage staff.
• Proven ability to communicate effectively orally and in writing.
• Ability to assess and prioritize tasks, as well as plan and organize work assignments simultaneously.
• Demonstrated knowledge of DTA benefits and services, including eligibility requirements.
• Experience with Electronic Document Management (EDM) and smart coversheets.
• Demonstrated aptitude for and sensitivity in working with clients with barriers and disabilities, and the ability to implement Department policies accurately and in a timely manner.
• Demonstrated knowledge of data tracking and PC software/applications.
• Commitment to working with diverse populations.
• Ability to demonstrate problem-solving skills and to work under adverse working conditions.
• Given the population served, bilingual or multilingual fluency.

Agency Mission\:
The Department of Transitional Assistance (DTA) is the state agency responsible for administering public assistance programs to low-income residents of the Commonwealth. DTA is committed to providing a high level of service to all those in need. The mission of the Department is to assist and empower low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long-term economic self-sufficiency. DTA serves one out of every seven people in Massachusetts – including working families, children, elders, and people with disabilities. Our services include food and nutritional assistance, economic assistance, and employment supports.

Learn more about our services and programs visit\: www.mass.gov/dta

Pre-Offer Process\:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http\://www.mass.gov/hhs/cori

Education, licensure, and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

ADA Reasonable Accommodation\: If you require a reasonable accommodation with the application/interview process, please contact us at\: EOHHS Candidate ADA Requests

For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #4

• Ensure a high level of customer service is always maintained.
• Assist in overseeing and managing service delivery needs in the office, including, but not limited to, the waiting room.
• Ensure the unit performs effectively and develop techniques for the improvement of the unit’s performance in areas where improvement is necessary.
• Ensure the unit achieves, maintains, and improves accuracy levels in determining initial and/or ongoing eligibility for the Economic Assistance program.
• Ensure the completion of case maintenance activities is accurate and timely.
• Conduct professional performance evaluations for all unit staff.
• Complete supervisory administrative responsibilities in an accurate and timely manner.
• Provide effective training for staff as required.
• Provide direct client services as necessary and appropriate.
• Ensure the unit assists in the development of employment plans and that follow-up on referrals to service providers, employers, and resources is completed.

Required Qualifications\:

• Demonstrated knowledge of and ability to supervise, including but not limited to, planning, organizing, assigning, and coordinating work according to the nature of the job to be accomplished, the capabilities of subordinates, and available resources.
• Capacity to read, interpret, apply, and explain the provisions of the laws, rules, and regulations, governing agency operations and assigned unit activities.
• Ability to read, interpret, and apply Federal, State, and local social service programs, laws, statutes, and regulations that affect eligibility for financial assistance.
• Experience gathering and assembling items of information in accordance with established procedures; through interviewing and observing individuals and by examining records and documents.
• Understanding of referral sources available for providing services to clients, including available community support and social service resources.
• Demonstrated understanding of the social and economic problems of the diverse client population and the related impact on employability and self-sufficiency.
• Skill in the use of the principles and methods of employment counseling and employment placement.
• Proficient with Microsoft Office products including Word, Excel, and Outlook.

Preferred Qualifications\:

• Must be highly self-motivated.
• Ability to manage, motivate, and encourage staff.
• Proven ability to communicate effectively orally and in writing.
• Ability to assess and prioritize tasks, as well as plan and organize work assignments simultaneously.
• Demonstrated knowledge of DTA benefits and services, including eligibility requirements.
• Experience with Electronic Document Management (EDM) and smart coversheets.
• Demonstrated aptitude for and sensitivity in working with clients with barriers and disabilities, and the ability to implement Department policies accurately and in a timely manner.
• Demonstrated knowledge of data tracking and PC software/applications.
• Commitment to working with diverse populations.
• Ability to demonstrate problem-solving skills and to work under adverse working conditions.
• Given the population served, bilingual or multilingual fluency.

Agency Mission\:
The Department of Transitional Assistance (DTA) is the state agency responsible for administering public assistance programs to low-income residents of the Commonwealth. DTA is committed to providing a high level of service to all those in need. The mission of the Department is to assist and empower low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long-term economic self-sufficiency. DTA serves one out of every seven people in Massachusetts – including working families, children, elders, and people with disabilities. Our services include food and nutritional assistance, economic assistance, and employment supports.

Learn more about our services and programs visit\: www.mass.gov/dta

Pre-Offer Process\:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http\://www.mass.gov/hhs/cori

Education, licensure, and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

ADA Reasonable Accommodation\: If you require a reasonable accommodation with the application/interview process, please contact us at\: EOHHS Candidate ADA Requests

For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #4