Customer Success Engineer

About the Role

As a Customer Success Engineer, you will lead customer implementations, serve as a trusted technical advisor, and help enterprise customers successfully deploy, adopt, and scale our platform.

You will work closely with customers to understand their business objectives, technical requirements, and operational challenges. Partner with Product, Engineering, and Support teams to drive successful outcomes.

This is a hands-on technical role that requires the ability to investigate complex customer environments, troubleshoot integrations and infrastructure issues, and guide customers through technical implementations and best practices.

The ideal candidate is equally comfortable discussing architecture with engineers, troubleshooting production issues, and building trusted relationships with customer stakeholders.

Why Join Us?

You'll work directly with enterprise customers, solving complex security and identity challenges while helping them successfully deploy and scale our platform.

You'll collaborate closely with Product and Engineering teams, giving you direct visibility into customer impact and the opportunity to influence product direction.

If you enjoy combining technical problem-solving, customer engagement, and meaningful business impact, we'd love to hear from you.

Responsibilities

• Lead customer onboarding, implementation, and adoption.
• Serve as the primary technical advisor throughout the customer lifecycle
• Partner with customers to understand business objectives, technical requirements, and success criteria.
• Troubleshoot complex technical issues, identify root causes, and drive resolutions in collaboration with Engineering, Product, and Support teams.
• Guide customers through integrations, deployments, configuration, and operational best practices.
• Build trusted customer relationships and proactively drive successful outcomes.
• Create and maintain technical documentation, implementation guides, and customer enablement resources.

What We're Looking For?

Experience & Professional Background

• 3+ years of experience in a Customer Success Engineer, Technical Account Manager, Solutions Engineer, Implementation Engineer, Sales Engineer, or similar customer-facing technical role.
• Experience supporting customers in cybersecurity, identity management, SaaS, or other highly technical environments.
• Create and maintain technical documentation, implementation guides, and customer enablement resources.
• Ability to translate business requirements into practical technical solutions.

Technical Competencies/ Skills

• Strong troubleshooting experience across cloud environments, Linux systems, APIs, networking, databases, and modern application architectures.

• Experience working with cloud platforms such as AWS; (GCP / Azure is a plus).

• Familiarity with REST APIs, automation, monitoring tools, Docker, Kubernetes, Git, SQL, Python, and Postman.

• Working knowledge of technologies such as Python, Git, Docker, Kubernetes, SQL, MongoDB, Grafana, and Postman.

• Understanding of networking fundamentals (DNS, TCP/IP, HTTP/HTTPS, TLS).

• Knowledge of identity and access management concepts, including SSO, SAML, OAuth, and JWT.

Nice to Have

• Experience with cybersecurity or identity platforms.
• Familiarity with cloud-native technologies, Neo4j, Node.js, or Go.
• Passion for solving customer challenges and delivering exceptional customer experiences.