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Ensemble Health Partners

End-to-end revenue cycle management for hospitals

Financial Navigator

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timePhiladelphia, PA, USA

About the Job

Requirements

  • A bachelor's degree or equivalent experience is required.
  • Three to five years of job experience is required.
  • Experience in multiple revenue cycle areas is preferred, including financial counseling, customer service, public benefits or Medicaid advocacy and eligibility, state case or eligibility specialist work, or other applicable roles.
  • Prior Patient Access or physician-based experience is a plus.
  • The role requires knowledge of public benefits eligibility, Medicaid screening and financial assistance; financial counseling workqueues and worklists, point-of-service collections, and denial review; and client-specific payment models.
  • The role requires critical thinking, problem solving, and knowledge of revenue cycle areas and processes.
  • Candidates must reside in the United States and be authorized to work there.
  • Candidates must be able to work onsite at St. Christopher's Hospital for Children in Philadelphia.

Responsibilities

  • Guide patients through their financial journey during their stay and immediately after discharge, remaining available for up to 30 days post-discharge.
  • Screen self-pay patients at the bedside and complete and submit Medicaid, disability, and financial assistance applications.
  • Triage patient financial questions, provide patient education, conduct onsite patient rounds, and facilitate process improvement projects related to patients' financial journeys.
  • Be accountable for Medicaid screening and conversion for self-pay patients.
  • Verify or secure coverage, or complete screening for in-house patients, including Labor & Delivery, newborn, and NICU patients, and prepare for and help lead daily or weekly in-house review calls.
  • Create estimates and collect point-of-service payments.
  • Meet productivity and department key performance indicators.
  • Help ensure continuity on challenging in-house cases and resolve patient financial questions while patients are in-house.
  • Connect face-to-face with patients throughout their care journey, provide real-time feedback and issue resolution, and escalate identified financial process gaps.
  • Communicate and collaborate with personnel as needed, including case management, social workers, and physician liaisons.
  • Perform other duties as assigned.

Desired Qualifications

  • Openness to innovation, including exploring artificial intelligence, to improve processes and reduce friction in patient and client experiences.

About the Company

Ensemble Health Partners

End-to-end revenue cycle management for hospitals

Ensemble Health Partners provides end-to-end revenue cycle management for hospitals and health systems. It handles the entire process from patient intake to final payment, with teams and technology embedded into the provider's operations and a revenue model tied to performance improvements. The company uses its proprietary EIQ platform (analytics, AI, and workflow automation) to optimize revenue cycle processes, reduce insurance denials, and speed cash collection, managing more than $39 billion in net patient revenue. Its approach differentiates it by being a true managed-services partner with full accountability for financial outcomes and a track record of meeting initial client goals. The overarching goal is to improve healthcare providers’ financial performance so they can focus on patient care.

Company size
5,001-10,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Cincinnati, OH
Founded
2014

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