Area Director

Area Director – Harlem (Wilson)

Location: Harlem, NY

Reports to: Senior Director

The US base salary range for this full-time position is $100,000- 105,000 plus discretionary bonus 

• 52 surface parking spaces
• One outdoor refuse collection area
• Two basketball courts
• Open paved and landscaped areas

Role and Responsibilities Overview

The Area Director oversees a portfolio of properties ensuring day-to-day operational, financial, and compliance performance meets TPM and ownership standards. 

Client Relationship Management

•  Serve as the primary point of contact for clients, ensuring open, clear, and consistent communication regarding property performance, physical condition, issues, and updates.
• Build and maintain strong client relationships by understanding ownership priorities and aligning day-to-day operations and long-term strategies to meet or exceed expectations.
•  Conduct regular (no less than bi-monthly) check-ins and status meetings with clients to review property metrics, site observations, capital needs, and operational initiatives.

Budgeting, Reporting, and Communication

• Collaborate closely with Property Operations/Central Office to prepare annual budgets, monthly financial reports, and weekly operational summaries.
• Present comprehensive property performance updates to clients, inclusive of financial results, leasing activity, maintenance trends, and physical asset condition.
• Support client communication with timely, thoughtful responses to questions, concerns, and ad-hoc information requests.

Business Plan Implementation

• Ensure property operations and on-site execution are aligned with the client’s business plan and strategic objectives.
• Translate client directives into actionable tasks for on-site and central teams, overseeing execution to ensure consistency and accountability.
• Regularly update clients on the progress of business plan initiatives, including leasing velocity, compliance requirements, maintenance programs, preventative care, and capital projects.

Service Quality, Asset Oversight, and Issue Resolution

• Maintain regular on-site presence across assigned properties to ensure assets are well-maintained, operational standards are met, and communities present appropriately.
• Conduct routine property walks and inspections to evaluate curb appeal, common areas, resident-facing spaces, and back-of-house operations.
• Act as an advocate for the client by proactively identifying operational, physical, or reputational risks and addressing them before they escalate.
• Implement a structured escalation process for complex issues, coordinating with Property Operations/Central Office and other departments as needed.
• Provide timely updates and resolution paths to clients, ensuring transparency and confidence in management performance.

Data Collection and Performance Reporting

•  Collect and analyze property, operational, and resident data to identify trends, opportunities, and areas for improvement.
• Partner with the Business Analytics/Reporting team to deliver insights and recommendations that support client objectives and asset performance.
•  Provide custom reporting as requested, including occupancy, leasing activity, maintenance metrics, resident feedback, and site condition observations.

Standardization and Process Improvement

•  Develop and maintain standardized operational and client-service processes to ensure consistency and quality across all assigned communities.
•  Continuously evaluate service delivery and operational protocols, implementing improvements based on site observations, client feedback, and performance data.
• Work with Property Operations/Central Office to integrate technology and streamline workflows that enhance operational efficiency and the client experience.

Compliance and Risk Management

• Ensure properties adhere to lease agreements, regulatory requirements, and company policies through regular site inspections, monthly cash controls, and property audit checklists.
• Partner with Leasing, Maintenance, and Compliance teams to address risks related to physical condition, safety, regulatory compliance, and operational controls.

Education & Experience

• High School Diploma or equivalent required
• 3+ years  experience in Affordable, Project-based Section 8, or LIHTC multifamily housing required; leasing, hospitality, or customer-facing experience 
• Familiarity with property management software (e.g., Yardi) is a plus

Work Environment & Physical Requirements

• On-site office and residential community environment
• Regular walking of the property and interaction with residents
• Ability to lift or carry up to 25 pounds occasionally
• Ability to sit or stand for extended periods

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Perks & Benefits:

Medical, Dental, and Vision coverage Access to multiple medical plan options through our benefits partner, including PPO and HMO plans, allowing employees to choose coverage that best fits their needs.

• Flexible Spending Accounts (FSA) Pre-tax accounts available for eligible healthcare and dependent care expenses.
• 401(k) Retirement Plan Opportunity to contribute to a tax-advantaged retirement plan to support long-term financial planning.
• Paid Time Off & Holidays Competitive PTO program, including paid holidays, vacation, and sick time.
• Commuter Benefits Pre-tax commuter benefits available for transit and parking expenses.

Benefits offerings and employee contributions may vary by plan and are subject to change

New York Pay Range 100000 - 105000 USD