Full-Time

Guest Services Associate

Posted on 12/15/2025

Magnolia Bakery

Magnolia Bakery

201-500 employees

Global bakery delivering desserts via storefronts

Compensation Overview

$17 - $18/hr

+ Tips

New York, NY, USA

In Person

Domestic travel required; on-site in New York City.

Category
Customer Experience & Support (2)
,
Required Skills
Customer Service
Requirements
  • Must have strong product knowledge to make appropriate recommendations to clients based on the type and purpose of their function.
  • Follows policies and procedures.
  • Takes directions well and hits the ground running.
  • Understands expectations of role and works within the boundaries of the role
  • Maintain food safety standards, including identifying and eliminating health code violations and safety hazards.
  • Understand, respect and maintain company policies and procedures.
  • Outgoing, friendly personality.
  • Customer service oriented attitude.
  • Works well with a diverse team and treats people with respect.
  • Responds positively to coaching and direction.
  • Highly motivated and dependable with a strong work ethic.
  • Desire to work in a fast-paced environment.
  • Punctual! Arrives ready to work on time!!!
  • Domestic travel required.
Responsibilities
  • Answer telephone in a friendly, professional manner and direct incoming phone calls.
  • Learn production rules and timings specific to your store.
  • Enter orders for customers, and ensure pickups and deliveries are ready/go out on time.
  • Ensure all orders are up to Magnolia Bakery standards.
  • Assist customers in selecting baked goods to suit their special occasion. This may involve directing or steering customers in a different direction than they originally reached out to us for.
  • Track order information in the database.
  • Monitor “special” orders to ensure they are executed smoothly.
  • Coordinate and communicate “special” orders with management.
  • Work closely with store-level management team to delegate responsibilities associated with “special” orders.
  • Handle logistics and transportation/delivery of orders, including event props.
  • Ensure we have the appropriate props, special supplies, and sprinkles for all orders/events.
  • Work events when necessary.
  • Completing/filling out any required paperwork or training material.
  • Assume the role of “counter staff” when needed and during downtime.

Magnolia Bakery makes and sells desserts for delivery and in-person experiences around the world. Its offerings include bakery-made cakes, pastries, and sweets that customers can receive at their doorstep or enjoy at its global bakeries. The company also pursues product innovations and partnerships to expand its menu and reach. Unlike some competitors, Magnolia Bakery emphasizes the combination of high-quality desserts with a shared baking experience across multiple locations and collaborative launches. The company’s goal is to provide enjoyable desserts and experiences to customers worldwide, expanding access to its treats and building lasting relationships through partnerships and new offerings.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

New York City, New York

Founded

1996

Simplify Jobs

Simplify's Take

What believers are saying

  • Nathan Louer drives franchising to 50 international sites by 2026.
  • India expansion via Spago Foods adds 24 bakeries by 2030.
  • Doubled revenue in five years from CPG and ecommerce.

What critics are saying

  • Spago Foods dilutes quality in 24 new India stores.
  • Dincerler Group fails NYC standards in 11 Turkey sites.
  • Louer's Jamba background alienates indulgent dessert fans.

What makes Magnolia Bakery unique

  • Iconic NYC brand launched by Sex and the City in 2000.
  • World-famous banana pudding sells five cups every minute.
  • Grandma's kitchen-inspired desserts beyond cupcakes.

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Benefits

Performance Bonus

Professional Development Budget

Company News

Crain's New York Business
Mar 26th, 2026
Magnolia Bakery.

Magnolia Bakery. CEO: Steve Abrams Headquarters: Manhattan 3-year growth rate: 135% 2011 revenue: $20 million Profitable? Yes Local employees: 347 Global employees: 433 What it does: Retail bakery How it grew: Steve Abrams may imply that cupcake mania has become a cliché - "Can something still be considered a trend 12 years later?" he asks - but he's not arguing with the success that the sweet treats have brought Magnolia Bakery, the New York operation he bought in 2006. Since then, the firm, whose cameo in an episode of Sex and the City in 2000 launched the global cupcake craze, has expanded from a kitschy corner shop in Greenwich Village to seven company-owned stores across the nation, with each shop pulling in an average of $3 million each year. "Because Magnolia is the iconic cupcake brand - the mother ship among countless cupcake imitators - they have an ability to take advantage of that in their marketing and expansion," said Louise Kramer, a spokeswoman for the National Association for the Specialty Food Trade in New York. Last year, Magnolia received New York state approval to sell franchises; stores are being developed in countries including Lebanon, Kuwait, Saudi Arabia, Qatar, Japan, Russia and Morocco, with the first ones opening later this year. "While we don't really rest anymore on the Sex and the City thing in the states, it's done an enormous amount to make us relevant in the rest of the world," said Mr. Abrams, who receives three to five international franchise requests a day. "We're not looking to open 5,000 stores, but we feel that 300 to 400 stores internationally is achievable in keeping up the integrity of the brand." As for expansion in the U.S., Mr. Abrams hasn't yet decided if he's going to franchise. He's raising venture capital to potentially fund three or four more New York City sites, eyeing locales in the future Moynihan Station, on 125th Street in Harlem and at the World Trade Center. He's also looking for life beyond cupcakes: Besides continuing to roll out new homey, Grandma's kitchen-inspired desserts, Magnolia is developing a premium wholesale ice cream line with Ronnybrook Farm, an all-natural dairy about 100 miles north of New York City.

BNP Media
Feb 5th, 2026
Magnolia Bakery taps Nathan Louer as CEO

Magnolia Bakery taps Nathan Louer as CEO. The hire most recently served as chief brand officer for Jamba. New York City-based bake shop Magnolia Bakery announced the hiring of Nathan Louer as chief executive officer. Louer is stepping into the role to continue fostering the brand's expansion, focusing on domestic and international franchising and overall business growth across retail, CPG, and ecommerce. "Magnolia Bakery has seen tremendous growth, customer loyalty, and incredible staying power since first opening 30 years ago," says Louer. "As we embark on this next phase of growth for the brand, I look forward to building on its strong foundation, expanding the brand's franchising footprint and bringing the joy of Magnolia Bakery to even more people across the globe." Before joining Magnolia Bakery, Louer most recently served as chief brand officer for Jamba (formerly Jamba Juice), where he was able to revamp brand positioning, improvement in franchise profitability, robust product innovation, and strategic operational and marketing/communications leadership across nearly 800 locations nationwide. Prior to Jamba, Louer spent 17 years at Jimmy John's, where he worked across several verticals ultimately leading brand, product development, digital strategy, and advertising/media functions. "As we celebrate Magnolia Bakery's 30th anniversary, we're also looking towards a bright brand future," says Bobbie Lloyd, Magnolia Bakery's former CEO who will step into the newly created role of chief brand officer. "This year will mark a significant growth period for the brand and we're excited to welcome Nathan and his wealth of knowledge to shepherd the company into this next chapter." In her 20 years with Magnolia Bakery, Lloyd has played an integral role in expanding the brand, it says. Under her leadership, Lloyd spearheaded the company's omnichannel growth, launching international and U.S. franchising and brought Magnolia Bakery's desserts to consumers across the country with the launch of the brand's ecommerce platform and CPG line, including the brand's Frozen-to-Thaw Banana Pudding. Product innovation remains a key pillar of the brand. Lloyd will continue in her role leading product development and innovation, as well as aim to continue to impact Magnolia Bakery's culture, brand development, and franchise relations. Since opening its first location in 1996, Magnolia Bakery has evolved from a West Village neighborhood favorite to a global icon known for its cupcakes and world-famous banana pudding, the company says. The bakery has seen significant growth in the past five years, doubling revenue as a result of strong retail bakery sales, the launch of the company's CPG line and international franchise expansion. On the product side, the brand's top selling dessert category is consistently banana pudding - the company sells five cups of banana pudding every minute. Today, Magnolia Bakery operates 40 international bakeries and 10 locations across the U.S. By the end of 2026, Magnolia Bakery plans to expand to 50 international bakeries and 19 U.S. locations, with exciting additional long-term expansion plans. In the back half of 2026, Magnolia Bakery will open its first franchised locations in the U.S., including stores in Salt Lake City, Las Vegas, Detroit, Louisville, Fairfield County, Connecticut, Cleveland, and Staten Island. Qualified franchisees can learn more about U.S. franchising opportunities here.

The Hotel Times
Nov 18th, 2025
Magnolia Bakery launches their first store in NCR - Gurugram

Magnolia Bakery launches their first store in NCR - Gurugram. The world-renowned bakery expands its footprint in the country with a brand-new outlet in Gurugram NCR, November 18, 2025: New York's iconic Magnolia Bakery, is all set to make its debut in the National Capital Region with the launch of the first store in Gurugram on 15th November 2025. Known globally for their classic American desserts and world-famous Banana Pudding, since it first opened its doors on Bleecker Street in NYC's West Village in 1996, the brand has been delighting patrons with its warm, inviting décor, baked-from-scratch desserts and beautifully decorated cakes, cupcakes, ice cream and signature banana pudding. Brought to India by Spago Foods in 2019, the store in NCR - Gurugram is a significant milestone for the brand in the country. This new outlet marks the brand's expansion to the northern region of India and is the first of many to come. Today, Magnolia Bakery India has 11 outlets across the country, with stores in Bengaluru, Hyderabad, Mumbai and Gurugram. Internationally, Magnolia Bakery has corporately-owned locations in New York City, Chicago and Los Angeles in the United States, with franchise locations in UAE, Kuwait, Amman, Doha, Manila, and Istanbul internationally. Strategically located in Gurugram - a major economic powerhouse in India, the new store is spread over 1550 sqft on the ground floor of Godrej GCR, a bustling spot with great connectivity to all micro markets in Gurugram. Speaking about the opening of the new store, Zonu Reddy, Co-Founder of Spago Foods - Magnolia Bakery India said "NCR has been on our radar for a while and we are so happy to finally open doors in this region. We plan to firmly cement the brand's footprint in the north and the store in Gurugram is the first of many to come. Not only does the city have a well-travelled audience, but it is also growing and developing at a rapid rate providing us with a growing customer base. Our location was also strategically selected to allow great visibility and accessibility to audiences in the area." Talking further about the opening of Magnolia Bakery in NCR, Co-Founder at Spago Foods, Nischay Jayeshankar says - "Opening Magnolia Bakery in Gurugram opens up the brand to a very wide audience. The highly - urbanised population of young and skilled professionals in this region played a major role in our decision to open here. Gurugram is a major IT and corporate hub with customers who not only have good spending power but also have a keen eye for high quality products and experiences. Just like all the desserts, everything at the Gurugram store is hand-made and freshly made daily. Follow @magnoliabakery.india on Instagram for more updates!

QSR Media
Oct 22nd, 2025
Magnolia Bakery aims to double global footprint by 2030

Magnolia Bakery aims to double global footprint by 2030. The company's strongest growth is underway in India and Turkey. Magnolia Bakery plans to expand its global presence, doubling its number of international retail locations and entering new markets. The company's strongest growth is underway in India and Turkey. In India, Magnolia Bakery and its local partner, Spago Foods, have extended their franchise agreement to open 24 additional bakeries across Mumbai, Bangalore, Hyderabad, and Delhi, adding to the 11 already operating. The first Delhi location is expected to open in November. Meanwhile, in Turkey, the Dincerler Group will open 11 more bakeries across Istanbul, bringing the total to 19. The eighth location is also set to open in November. To manage the expansion, Magnolia Bakery has added two executives to its international franchise team: Rick Raison as Vice President of International Franchise Development and Julio Sanchez as Director of International Franchise Operations. Raison previously led global growth for Chuck E. Cheese, whilst Sanchez brings over ten years of experience in franchise operations and multi-unit management.

Best Products
Jul 28th, 2025
Everyone is Going Bananas for Bananas! Shop the Summer's Hottest Beauty Trend

Glossier teamed up with Magnolia Bakery to bring the legendary dessert into lip balm form.

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