Field Service Engineer High-Performance Liquid Chromatography and Gas Chromatography

Responsible for executing and overseeing the maintenance, repair, and qualification testing of analytical instrumentation (HPLC, UPLC, and GC); provide feedback and guidance regarding instrumentation using advanced to expert professional and technical knowledge of related instrumentation and software.

Compensation: $60,000.00 - 90,000.00 per year

ESSENTIAL FUNCTIONS:

• Provides advanced to expert maintenance, diagnosis and repairs of HPLC, UPLC, and GC

• Provides calibration and qualification of HPLC, UPLC and GC

• Recommends and implements improvements to HPLC, UPLC, and GC systems.

• Sources and orders supplies and parts to ensure inventory of consumables and repair parts for instruments, as needed.

• Interacts with customers/staff to provide advanced to expert analytical instrument support, explanation of troubleshooting results, and solutions based on troubleshooting.

• Drafts and/or revises technical documentation and documents such as standard operation procedures, calibration procedures, qualification protocols, and any other documents as needed.

• Participates in cross-functional project or program objective and other project requirements, receives direction and presents information to management.

• Provides advanced to expert analysis and interpretation and counsel to staff, management, and functional leaders regarding equipment policies, programs and practices involving standard operations.

• Provides standard research, feedback and decisions to resolve customer/management and employee questions and requirements; assists with receiving vendor feedback and coordinating resources and responses as required.

• Follows Standard Operating Procedures and methods to perform work.

• Ensures the accuracy of equipment, actions, procedures and operational databases, reports, and related details through audits, queries, and operational reviews; works with teams to resolve discrepancies; resolves discrepancies or escalates discrepancies to ensure quality assurance in equipment.

• Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.

• Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

• Overnight travel Up to 25% of the time

QUALIFICATIONS:

Education and Experience:

Bachelor's degree in chemistry, biochemistry, electronics, or a closely related field and at least 5 years instrument/equipment troubleshooting and repair work; OR an equivalent combination of education, training, and experience.

Required Knowledge and Skills

Required Knowledge:

• Complex to specialized knowledge of laboratory and analytical instrumentation, HPLC, UPLC and/or GC

• Complex to specialized knowledge of metrology standards.

• Principles, practices, and techniques to diagnose, troubleshoot, and solve problems on HPLC, UPLC, and/or GC

• Complex to specialized knowledge in testing tools, instruments and calibration.

• Comprehensive understanding of the administration and oversight of area programs, policies, and procedures.

• Methods to resolve area problems, questions, and concerns.

• Comprehensive understanding of applicable area laws, codes, and regulations.

• Complex to specialized understanding of comprehensive testing tools, equipment, and calibration.

• Computer applications and systems related to the work.

• Principles and practices to serving as an effective project team member.

• Methods to communicate with staff, coworkers, and customers to ensure safe, effective and appropriate operations.

• Correct business English, including spelling, grammar, and punctuation.

Required Skills:

• Performing complex to specialized instrumentation troubleshooting.

• Administering instrument, mechanical, electrical, and software-based functions.

• Serving as a leader in the design, development, and management of projects.

• Operating in both a team and individual contributor environment, as well as project leader.

• Interpreting, applying and explaining applicable laws, codes, and regulations.

• Preparing expert functionals reports, correspondence, and other written materials.

• Using initiative and independent judgment within established department guidelines.

• Using tact, discretion, and prudence in working with those contacted in the course of the work.

• Performing effective oral presentations to large and small groups across functional peers and the department.

• Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.

• Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.