Payroll Specialist-Operational Liaison

Our Company

BrightSpring Health Services

Overview

The Payroll Specialist/Operational Liaison will oversee accurate, timely, and compliant payroll processing while serving as the primary operational liaison for our Home Health line of business.

The Payroll Specialist will be responsible for supporting the full-cycle payroll process for hourly, salaried, part-time, full-time, and multi-location employees using systems such as Homecare Homebase (HCHB), UKG, and ADP. This role plays a critical part in ensuring payroll accuracy, regulatory compliance, and exceptional service to employees and Operations.

The ideal candidate brings strong payroll expertise, a customer-focused mindset, advanced analytical capabilities—including proficiency with Microsoft Excel formulas and pivot tables—and a comprehensive understanding of payroll calculations, regulations, and compliance requirements.

Responsibilities

·       Review, audit, validate, and process bi-weekly, weekly, off-cycle, bonus, and adjustment payrolls through HCHB, UKG, and ADP with a high degree of accuracy and urgency.

·       Serve as the primary operational point of contact for payroll-related matters, including processing, system configuration, issue resolution, reporting, and service escalations.

·       Partner with Human Resources to ensure accurate and timely processing of new hires, terminations, employee status changes, wage changes, benefit deductions, leaves of absence, and direct deposit updates, as applicable.

·       Collaborate with Finance and Accounting to research and reconcile payroll-related inquiries and discrepancies.

·       Ensure payroll practices comply with federal, state, and local wage and hour laws, payroll tax requirements, healthcare employment regulations, and company policies.

·       Monitor timekeeping data and partner with managers to resolve missing punches, scheduling discrepancies, overtime concerns, and approval issues prior to payroll submission.

·       Prepare payroll reports, audit summaries, and ad hoc analyses for Leadership, Finance, Human Resources, and Operations.

·       Respond professionally and promptly to operational payroll inquiries, ensuring timely resolution of questions and concerns related to pay, deductions, taxes, and timekeeping.

·       Identify and implement opportunities to improve payroll processes, strengthen internal controls, reduce errors, and maximize system functionality and utilization.

·       Maintain strict confidentiality and safeguard employee payroll, compensation, benefits, and personnel information at all times.

·       Provide exceptional internal customer service while building strong, collaborative relationships with Operations, Human Resources, Finance, and other key stakeholders.

Qualifications

EDUCATION/EXPERIENCE

·       High school diploma or equivalent required; an associate or bachelor’s degree in Accounting, Finance, Human Resources, Business Administration, or a related field is preferred.

·       2–4 years of progressive payroll experience.

·       Hands-on experience processing payroll using UKG and ADP required.

·       Experience processing high-volume payroll for both hourly and salaried employees.

·       Preferred:

·       Experience supporting payroll within senior care, assisted living, skilled nursing, behavioral health, home care, or other healthcare environments.

·       Experience with multi-state payroll processing, multiple pay codes, shift differentials, and varying overtime rules.

·       Experience supporting payroll audits, compliance reviews, reconciliations, and process improvement initiatives.

·       Experience working collaboratively with Operations, Human Resources, Finance, and Accounting in a fast-paced environment.

KNOWLEDGE/SKILLS/ABILITIES

·       Strong knowledge of federal, state, and local payroll regulations; wage and hour laws; payroll tax requirements; garnishments; and benefit deductions.

·       Proficiency in Microsoft Excel, including sorting, filtering, formulas, pivot tables, data analysis, and payroll data validation.

·       Demonstrated ability to handle confidential and sensitive information with professionalism, discretion, and accuracy.

·       Exceptional attention to detail, organizational skills, written and verbal communication skills, and follow-through.

·       Ability to prioritize competing demands and consistently meet strict payroll processing deadlines.

About our Line of Business

BrightSpring Health Services provides complementary home- and community-based health solutions for medically complex populations in need of specialized and/or chronic care. Through the Company’s service lines, including pharmacy, home health care, and rehabilitation, we provide comprehensive and more integrated care and clinical solutions in all 50 states to approximately 500,000 customers, clients and patients daily. BrightSpring has consistently demonstrated strong and industry-leading quality metrics across its services lines, while improving the health and quality of life for high-need individuals and reducing overall healthcare system costs. For more information, please visit www.brightspringhealth.com. Follow us on Facebook, LinkedIn, and X.