Kraft Heinz

Makes packaged foods for homes and restaurants

Consumer Care Medewerker

Customer SupportConfirmed live in the last 24 hours

Part-timeNijmegen, NetherlandsNo salary listedIn-person

About the Job

Requirements

Strong oral and written communication skills.
Good interpersonal and social skills.
Ability to work accurately, independently, and proactively.
A strong sense of responsibility.
At least MBO work-and-thinking level.
Experience with PC/MS Office and working with different systems.
Experience handling telephone customer contacts and correspondence.
A strong interest in food, baking, cooking, health, and people.
Good command of English.

Responsibilities

Handle consumer feedback, including complaints and questions, each day to retain consumer satisfaction or restore it.
Carefully register consumer feedback so that trends and specific issues can be identified and quality improvements monitored or implemented.
Maintain contact with consumers via email, telephone, social media, and letters.
Clearly and professionally handle and answer complaints and questions about products and promotional activities.
Contact the quality department regarding complaint diagnoses.
Work with Marketing colleagues on products and promotions.
Report to the Consumer Care Manager Benelux and collaborate closely with a small, experienced Consumer Care team.

Desired Qualifications

Knowledge of French is an advantage.

Job Description

Wat ga je doen?

Als Consumer Care Medewerker behandel je dagelijks consumentenreacties, zoals klachten en vragen, met als doel tevreden consumenten te behouden of de tevredenheid te herstellen.

Je registreert alle consumentenreacties zorgvuldig, zodat trends en specifieke issues kunnen worden gesignaleerd. Op basis hiervan kunnen kwaliteitsverbeteringen worden gemonitord en/of doorgevoerd.

Dit betekent dat je:

Contact onderhoudt met consumenten via e-mail, telefoon, social media en brief.
Klachten en vragen over onze producten en promotionele activiteiten op een duidelijke en professionele manier behandelt en beantwoordt.
Contact onderhoudt met onze kwaliteitsafdeling over klachtdiagnoses.
Samenwerkt met onze Marketing-collega's over producten en promoties.

Je rapporteert aan

De Consumer Care Manager Benelux en werkt nauw samen met een klein en ervaren Consumer Care-team.

Waar ben je goed in?

Sterke mondelinge en schriftelijke communicatievaardigheden.
Goede contactuele en sociale vaardigheden.
Accuraat, zelfstandig en proactief werken.
Sterk verantwoordelijkheidsgevoel.

Wat breng je mee?

Minimaal MBO-werk- en denkniveau.
Ervaring met PC/MS Office en het werken met verschillende systemen.
Ervaring met telefonische klantcontacten en correspondentie.
Sterke interesse in voeding, bakken, koken, gezondheid en mensen.
Goede beheersing van het Engels.
Kennis van de Franse taal is een pré.

Location(s)

Nijmegen

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.

About the Company

Kraft Heinz

Makes packaged foods for homes and restaurants

Kraft Heinz makes packaged foods and drinks for households, restaurants and other foodservice operators around the world. Its portfolio includes Heinz ketchup and spans sauces, cheese, ready meals, coffee and refrigerated foods. The company develops recipes, manufactures products in its factories and works with outside producers to supply different markets. It earns revenue by selling through grocery chains, wholesalers, online retailers and distributors that serve commercial kitchens. With operating roots in Heinz's 1869 business and its combined group formed by a 2015 merger, it is co-headquartered in Pittsburgh, Pennsylvania, and Chicago, Illinois.

Company size: 10,001+
Company stage: IPO
Headquarters: Pittsburgh, PA
Founded: 1869

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