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La-Z-Boy

Manufactures and retails residential furniture

Professional Sales Representative

Retail SalesPosted on Nov 3
Full-timeTukwila, WA, USA$55k - $75k /yrIn-person

About the Job

Requirements

  • A high school diploma or equivalent is required.
  • Previous selling experience and the ability to close a sale are strongly preferred.
  • Excellent communication, customer service, and organizational skills are required.
  • Strong interpersonal skills to communicate effectively, build rapport, and positively influence are required.
  • Demonstrated persuasion and negotiation skills are required.
  • The ability to manage time and conflicting priorities effectively is required.
  • The ability to work effectively and productively with others as a team is required.
  • The ability to work the schedule and hours dictated by business needs, including evenings, weekends, and holidays as required, is required.
  • Initiative to meet assigned goals, missions, and objectives, with motivation to achieve more, is required.
  • Strong attention to detail is required.
  • Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint, is required.
  • The ability to lift and/or carry up to 50 pounds and to stand for long periods is required.
  • The role requires nearly continuous repetitive hand motions, hearing, and listening, and often requires sitting, walking, bending, and stooping.
  • The ability to pass a background check and drug screen is required.

Responsibilities

  • Sell furniture, accessories, and services to contribute to store sales goals.
  • Promote the Design program and assist the Designer in achieving established Design program sales goals.
  • Consistently execute the company selling process and provide a favorable customer experience.
  • Develop and use sales skills and principles, including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow-up, after-sale service, and continued contact with previous and potential customers.
  • Maximize store promotions, marketing initiatives, and grassroots programs.
  • Maintain strong knowledge of the features and benefits of existing and new product lines.
  • Schedule professional home consultations and present customized room designs, including sample fabrics, furniture, tables, accessory recommendations, and the benefits of professional installation.
  • Execute and champion the Design process according to established company guidelines and support design-related store functions.
  • Provide a high level of customer service to current and future customers.
  • Use product knowledge, customer service skills, and the company selling process to provide each customer with an informative and positive experience.
  • Use Podium to support customer satisfaction and follow-up.
  • Make sound business decisions that deliver customer satisfaction and promote a team environment.
  • Respond to incoming phone calls and emails.
  • Assist with customer issues and complaints, providing appropriate solutions and alternatives to achieve a satisfactory experience.
  • Maintain positive working relationships with store employees and help promote a culture of sales and service.
  • Train, coach, and develop new peers on product knowledge and the selling process and skills to help achieve store sales goals.
  • Maintain the store's visual appearance, including floor and showroom displays, product tagging, accessory catalogs, design-center fabrics, floor moves, and general cleanliness.
  • Complete order information accurately, collect deposits and fees, maintain orderly customer records, and research customer payments and deliveries.
  • Complete daily On-Point system logs accurately.
  • Maintain knowledge of company standards, products, internal processes, and systems.
  • Schedule customer deliveries consistently.
  • Open and close the store.

Desired Qualifications

  • A bachelor's degree in Business or a related field is preferred.

About the Company

La-Z-Boy

Manufactures and retails residential furniture

La-Z-Boy is a U.S. furniture maker and retailer focused on residential pieces, especially recliners and upholstered furniture. It designs, manufactures, imports, exports, and distributes its products in a vertically integrated operation, giving it tight control over quality and branding. The company runs a large chain of La-Z-Boy Furniture Galleries and sells through its stores and other retailers, combining in-house manufacturing with direct-to-consumer retail. Its approach centers on delivering comfortable, personalized, and stylish home furnishings to households in the United States, Canada, and abroad. What sets it apart is its scale and integration: owning both the production and a substantial single-branded retail network helps ensure a consistent brand experience across markets. The company’s goal is to provide reliable, comfortable furniture for homes while expanding its brand presence through direct retail and partner channels.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Monroe, LA
Founded
1927

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