Associate – AI Enablement & Adoption

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Reporting into the AI Transformation Office, the Associate, AI Enablement & Adoption is a highly approachable, people-centric guide dedicated to accelerating AI fluency across our corporate office. Operating as a hybrid between a hands-on coach and an adoption advocate, you will empower employees to confidently integrate enterprise AI tools — specifically Microsoft Copilot, Gemini and Claude — into their daily work.

This role is important because you are the visible, go-to resource on the floor: providing on-demand support, lightweight training, and immediate troubleshooting so our teams can maximize their productivity securely, effectively, and without frustration. If you love helping people, are genuinely curious about generative AI, and can translate technical concepts into plain language for any audience, this is an excellent opportunity to shape how our organization works in the age of AI.

You Will Be Responsible For

On-Demand Coaching & Support

• Act as the visible, go-to AI resource in the office, approachable to employees at every level of comfort and skill.
• Provide 1:1 and small-group troubleshooting, prompt refinement, and immediate assistance for employees who are stuck or unsure how to get started with AI tools.

Training & Enablement

• Develop and deliver lightweight micro-training and practical “how-to” resources that demonstrate effective, real-world ways to use AI for everyday tasks.

Adoption Advocacy

• Monitor tool usage and recommend targeted actions to drive uptake across teams.
• Collect employee feedback, success stories, and use-case examples to inform and refine adoption tactics.

Task-Level Integration

• Help individuals apply AI directly to the work in front of them — e.g., drafting emails, summarizing meetings, and generating ideas — without the need for large-scale, formal business process mapping.

Responsible AI Guidance

• Educate employees on OMERS AI governance policies, ensuring data privacy, risk mitigation, and safe guardrails are followed during daily AI use.

Required Skills & Experience

• Strong practical familiarity with generative AI tools — specifically Microsoft Copilot, Gemini and Claude — including prompt engineering basics and a clear understanding of their corporate capabilities and limitations.
• Exceptional interpersonal skills, with the ability to translate technical AI concepts into accessible, actionable advice for non-technical employees.
• High degree of emotional intelligence and patience to guide employees with varying levels of comfort and skill with AI tools.
• Strong organization, problem-solving, and prioritization skills, with a demonstrated curiosity for understanding user needs and finding solutions.

Preferred Skills & Experience

• University degree in Business, Computer Science, IT, or equivalent.
• 1–2 years of experience in a technology-driven role (e.g., corporate support, training, IT helpdesk, technology adoption, or related experience).
• Strong familiarity with the Microsoft Office Suite.
• Exposure to change management, employee enablement, or technology adoption programs in a corporate environment.

As one of Canada’s largest defined benefit pension plans, our people-first culture is at its best when our workforce reflects the communities where we live and work — and the members we proudly serve.

From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs.