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Arthur J. Gallagher & Co.

Global insurance brokerage, risk management, consulting

Assistant Manager - Operations Management

Customer ExperienceConfirmed live in the last 24 hours
Full-timeBengaluru, Karnataka, IndiaNo salary listedIn-person

About the Job

Requirements

  • An Associate's degree, vocational/technical education, or equivalent is typically required.
  • At least 3 years of prior relevant experience is required.
  • Relevant work experience and desired knowledge are expected.
  • Knowledge of the organization's products and offerings sufficient to provide insights, usage tips, and troubleshooting guidance is expected.
  • Project management skills and the ability to make sound judgments and select alternative courses of action are required.

Responsibilities

  • Gather and evaluate client feedback, then present findings and insights to internal stakeholders.
  • Help create customer loyalty and retention by representing customers' perspectives within the organization.
  • Provide technical insight and tips on using product features and troubleshoot issues.
  • Supervise the day-to-day work of lower-level individual contributors.
  • Ensure policies, practices, and procedures are understood and followed by direct reports, clients, and stakeholders.
  • Manage and coach junior team members, and provide input on employee appraisals and feedback.
  • Allocate work and ensure delivery within defined timeframes.

About the Company

Arthur J. Gallagher & Co.

Global insurance brokerage, risk management, consulting

Arthur J. Gallagher & Co. is a global insurance brokerage and risk management firm. It helps businesses, public entities, and individuals manage risk and obtain insurance through three segments: brokerage, risk management, and corporate. The brokerage unit offers a full range of retail and wholesale insurance brokerage and consulting services to match clients with coverage. The risk management unit handles contract claim settlements, claim administration, loss control consulting, and risk management information services to reduce exposures. The corporate unit oversees the company’s clean energy and other investments. The firm differentiates itself by providing end-to-end risk solutions across insurance placement, claims handling, risk counseling, and investment activities, rather than focusing on a single service. Its goal is to help clients manage risk effectively, protect assets, and pursue value through diverse investments, including clean energy.

Company size
10,001+
Company stage
IPO
Headquarters
Itasca, IL
Founded
1927

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