Assistant Manager - Training

Job Description

Main purpose:
The purpose of the Operations Trainer role is to deliver soft skill, product and technical training into assigned operational business units.  

Key Responsibilities:
1.    Training Delivery
•    Conduct new starter training as well as refresher, up-skilling and cross skilling training.
2.    Assessment
•    Assessments must be completed for all training events.
•    Remedial support must be provided to all delegates prior to re-assessment.
3.    Administration
•    Capture learner records in line with administrative requirements:
-    Complete Annual Training Reports;
-    Complete delegate attendance registers;
-    Update operational skills matrix.

Qualifications

Qualifications required:
•    Grade 12/Matric
•    Tertiary qualification in training and development would be beneficial
•    Train the trainer 

Experience required:
•    3+ years’ experience in a Call Center environment will be an advantage
•    1+ years’ experience in Learning & Development 
•    Training, coaching and mentoring experience
•    Computer literacy at intermediate level (MS Office)

Knowledge, skills and attributes required:
•    High proficiency in delivering impact training and facilitation 
•    Strong planning, organizing and time management skills
•    High proficiency in verbal & written English 
•    Strong communication and interpersonal skills
•    High attention to detail and accuracy
•    Exceptional administrative skills
•    The ability to work within a team
•    Self-motivated
•    Self-manageable 
•    Strong customer service orientation
•    Proactive

•    The ability to:
-    learn, understand and master new information and multiple processes quickly
-    deal with complexity
-    take ownership and deliver results

Additional Information