IT Operations/Support Analyst 2

IT Ops/Support Analyst IIThis role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Job Description:

What You'll Do:

A Lab Management Technician/Installer – is responsible for a supporting engineering admins in Lab Operations.
Technician Installer is responsible for testbed level operations like building topologies as per given plan, racking and stacking new equipment on racks, de-racking and decabling, movement of equipment – as also being responsible for the material handling & workflow mgmt. related to asset transfers and store keeping for all lab related assets in GLO Labs. The person will also be primary owner of inventory and unused materials and required to maintain due records, generate recurring reports and work with related teams for material transfer processes.

Tasks required can include, but not limited to

• Racking devices for testbed deployments
• Unracking devices when not required in racks
• Connecting testbed/device ports with correct cables and right optics – as per given plan
• Understanding of Juniper topology language – params-info, etc as trained
• Understanding of varied types of optics and cables used in labs
• Connecting power for devices for bringup and all other physical activities around it – in coordination with M&E
• Coordinating with M&E team staff for all lab environment requirements – related to power/cooling.
• Timely and seamless management of new workflows for receiving shipments and updation of records in LRM database.
• Management and accounting of chassis/FRU storage and disbursal for various incoming teams & admins for usage, and tracking of movements.
• Perusal of unused assets and reusability of FRUs and inventory mgmt. in GLO stores.
• Collection/recording FRUs inventory from retired devices, LRM record keeping and reusability checks
• Carry out tasks related to various asset life cycle processes – e.g. disposal, asset transfer, write-offs – as assigned from time to time.
• Cross team engagement (WH/Logistics, EHSS, Fixed Assets, Facilities, etc) for carrying out such workflow tasks.
• Follow up and tracking of RMA transfers and tracking…
• Performing role of designated receiver – to maintain the necessary data records
• Maintaining records in designated format/db for all assets
• General maintenance and upkeep of the stores/inventory…
• Regular reporting and cross team interaction for various workflow processes – engagement with warehouse/logistics, engineering and other lab teams.
• Supporting Lab operations and service tickets in various ways – as per Lab manager guidance.

It is an on-the-feet role – and may involve occasional lifting of materials (required tools/lifts are provided) within safety limits. The ideal candidate for this position must be able to lift 25 pounds without physical strain, willing to lend a hand in any task that requires their help and be able to take a constant stream of tasks from his or her manager and perform those tasks.

What You Need to Bring:

Qualifications/Skills:

• Secondary School (with past relevant lab experience) or Graduate/Diploma
• Proficient written and spoken English skills
• Good sense of ownership.
• 2-3 years working experience in any technology driven environment - handling Hardware or technology related products.
• Proficiency in Microsoft Excel.
• Basic Linux/Unix user knowledge will be a plus.
• Familiarity with Juniper or other networking products is a desirable plus.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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Job:

Information Technology

Job Level:

Intermediate

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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