Full-Time

Customer Success Specialist

Tech Support-Starting at per hour, Hybrid/mostly work at home

Confirmed live in the last 24 hours

SimpliSafe

SimpliSafe

1,001-5,000 employees

Home security systems with monitoring services

Consumer Software
Consumer Goods

Compensation Overview

$20 - $21Hourly

Junior, Mid

Richmond, VA, USA

Hybrid position, mostly work at home.

Category
Customer Success
Customer Support
Customer Success & Support
Sales & Account Management
Required Skills
Customer Service
Requirements
  • 2+ years in customer service or technical support, with a proven ability to resolve inquiries effectively.
  • Strong understanding of consumer electronics, especially in home security systems.
  • Eager to learn new products and features, with a keen interest in technology and home security.
  • Approachable, empathetic, and a good listener, with strong oral and written communication skills that allow you to engage comfortably with both individuals and groups.
  • Ability to contribute to an inclusive environment by respecting differences and fostering curiosity among team members.
  • A genuine passion for helping others, backed by knowledge of customer service metrics (NPS, CSAT, QA, oFCR).
  • Must be eligible for certification as an electronic security employee, which requires submitting your fingerprints to the Virginia Department of Criminal Justice Services (DCJS) for use in conducting a national criminal records search and a Virginia criminal history search and final certification approval from DCJS.
Responsibilities
  • Provide top-notch phone and chat assistance, resolving inquiries quickly to achieve first-call resolution and high customer satisfaction.
  • Help customers understand their systems by providing clear, actionable troubleshooting guidance.
  • Collaborate with teams across the organization to identify opportunities for process improvements that enhance the customer experience.
  • Collect and analyze customer feedback to inform product development and service enhancements.
  • Keep up with product updates and industry trends to ensure you’re providing the best possible support.

SimpliSafe offers home security systems that protect homes and businesses from intrusions, fires, and emergencies. Their products include customizable security cameras, video doorbells, smart locks, and various sensors, all designed for easy wireless installation. Unlike competitors, SimpliSafe provides features like visual alarm verification and a panic button for discreet help requests. The company's goal is to enhance safety through accessible, professional monitoring services for residential and small business clients.

Company Stage

Debt Financing

Total Funding

$182.6M

Headquarters

Boston, Massachusetts

Founded

2006

Growth & Insights
Headcount

6 month growth

5%

1 year growth

11%

2 year growth

26%
Simplify Jobs

Simplify's Take

What believers are saying

  • Integration of AI enhances SimpliSafe's real-time monitoring capabilities.
  • The rise of DIY home security systems boosts demand for SimpliSafe's easy-to-install solutions.
  • Subscription-based models provide SimpliSafe with a steady revenue stream and customer loyalty.

What critics are saying

  • Increased competition from DIY systems like Ring and Nest threatens market share.
  • Privacy concerns over AI-driven monitoring may deter potential customers.
  • Supply chain disruptions could delay SimpliSafe's hardware production and delivery.

What makes SimpliSafe unique

  • SimpliSafe offers customizable security systems tailored to individual customer needs.
  • Their wireless installation and long battery life set them apart from competitors.
  • SimpliSafe's visual verification feature ensures faster police response times.

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Benefits

Health Insurance - A comprehensive plan provides peace of mind for you and your family.

Employee assistance program - Help through the difficult situations that come up at work and at home.

Tuition reimbursement - We want you to keep learning, so we’ll cover part of your tuition.

401(k) - Saving for your future in the present.

Unlimited vacation - Exempt employees take the time when you need it or want it. We mean it.

Life and disability insurance - Coverage for when you need it most.