Service Specialist

Job Description

Your Role in the Story

As a Service Specialist at LUURA, you are responsible for delivering an exceptional Mimi Kakushi dining experience, combining refined restaurant service with strong knowledge of Japanese-inspired cuisine, culture, and hospitality.

You represent the spirit of Omotenashi, the Japanese philosophy of welcoming and caring for guests with genuine respect, anticipation, and attention to detail. You guide guests through the menu, provide thoughtful recommendations, and ensure that every dish and beverage is presented accurately and elegantly.

Working closely with the restaurant management, kitchen, bar, and service teams, you support the smooth operation of each service while upholding LUURA, Mimi Kakushi, and RIKAS standards.

Key Responsibilities

• Welcome guests warmly and professionally, ensuring they feel comfortable and cared for throughout their dining experience.
• Deliver attentive and personalized service in line with the principles of Omotenashi and Mimi Kakushi service standards.
• Guide guests through the food and beverage menus, explaining dishes, ingredients, preparation methods, flavour profiles, and Japanese dining traditions.
• Maintain strong knowledge of seasonal menus, signature dishes, chef’s recommendations, daily specials, allergens, and dietary requirements.
• Take accurate food and beverage orders and clearly communicate allergies, modifications, and special requests to the kitchen and bar teams.
• Provide personalized menu recommendations based on guest preferences and dietary requirements.
• Serve and present food and beverages promptly, accurately, and elegantly, following the correct service sequence and restaurant procedures.
• Manage assigned tables or sections efficiently, anticipating guest needs and maintaining clean, organized, and well-presented tables.
• Monitor guest satisfaction and respond professionally to requests, feedback, or concerns, involving the Manager on Duty when necessary.
• Coordinate closely with the kitchen, bar, Assistant Waiters, and management team to ensure smooth timing and accurate service.
• Maintain awareness of reservations, VIP guests, celebrations, allergies, and special guest preferences.
• Attend daily briefings and remain informed about menu changes, special dishes, service priorities, and operational updates.
• Support opening and closing procedures, ensuring tables, service stations, equipment, and guest areas are correctly prepared and maintained.
• Process guest bills and payments accurately, following restaurant procedures.
• Maintain high standards of cleanliness, hygiene, organization, and food safety throughout the service areas.
• Handle trays, glassware, ceramics, tableware, and service equipment carefully and safely.
• Contribute to memorable dining experiences through warm, elegant, knowledgeable, and professional service.

Qualifications

Who We’re Looking For

• Previous experience in a guest-facing restaurant service role, such as Waiter, Chef de Rang, or Service Specialist.
• Experience in Japanese, Asian, premium, fine-dining, luxury, or lifestyle restaurant environments is a strong advantage.
• Strong knowledge of restaurant service procedures, order taking, table management, service sequence, billing, and guest care.
• Genuine interest in Japanese cuisine, culture, ingredients, dining traditions, culinary trends, and the art of hospitality.
• Ability to confidently explain menu items, preparation methods, flavour profiles, allergens, dietary options, and chef’s recommendations.
• Strong communication and interpersonal skills, with a warm, engaging, respectful, and professional approach.
• Ability to anticipate guest needs and provide personalized service with discretion and attention to detail.
• Strong teamwork skills and the ability to coordinate effectively with kitchen, bar, service, and management teams.
• Ability to manage assigned tables or sections while maintaining accuracy, efficiency, and consistent service standards.
• Ability to remain calm, organized, and professional in a fast-paced restaurant environment.
• Confidence in handling guest requests, feedback, and service-related concerns appropriately.
• Strong attention to detail and pride in table presentation, menu knowledge, guest interaction, and the overall dining experience.
• Physically able to stand for extended periods and safely carry trays, tableware, and service equipment.
• Oral proficiency in English; knowledge of additional languages is considered an advantage.
• Well-presented, polite, professional, respectful, and composed at all times.
• Eligibility to work in EU countries.

Additional Information

Perks You’ll Love 

• Team rates at LUURA, Ennismore & Accor properties worldwide. 
• Discounts at our restaurants, bars, and cafes. 
• Access to art, cultural events & live music nights. 
• Recognition that matters — from surprise gifts to team celebrations. 
• Beautiful team spaces & comfortable accommodation (where applicable). 

Ready to Dive In? 

Bring your energy, your ideas, and your true self — and let’s create something unforgettable together. 

📍 Apply now and start your journey with LUURA.