We’re looking for a Pediatric Behavioral Health Nurse Care Manager to join our Care and Case Management team—someone passionate about supporting children, adolescents, and their families holistically through their healthcare journey with deep focus around behavioral health. This role is ideal for a nurse who brings both clinical expertise and deep compassion to their work, ensuring the unique behavioral health needs of pediatric members are met with innovative, evidence-based interventions.

The telephonic Nurse Care Manager will support members navigating complex behavioral and medical health challenges. You’ll collaborate with a multidisciplinary team of healthcare professionals, care coordinators, and records specialists to deliver integrated, remote care in a virtual-first environment. The ideal candidate enjoys spending time on the phone with families, listening deeply, answering questions, and advocating for their needs. You should excel in creating and managing care plans, navigating behavioral health resources, and offering clinical guidance that supports both short- and long-term outcomes.

Schedule: Monday-Friday 9am-6pm PST

Responsibilities:

Deliver coordinated, family-centered virtual Care Management by phone that improves behavioral health outcomes for pediatric members.
Develop personalized, goal-oriented care plans in collaboration with families and our multidisciplinary team.
Support members through behavioral health treatment plans, transitions of care, and episodes of acute behavioral health crises.
Help families navigate behavioral health systems, treatment options, benefits, and community-based resources.
Partner with local pediatricians, behavioral health specialists, schools, and other care team members to ensure aligned, coordinated care.
Provide compassionate, longitudinal support to families through continuous engagement and advocacy.
Coordinate resources that address clinical, behavioral, and social determinants of health impacting the child and family.

Required Qualifications:

Bachelor of Science in Nursing (BSN) required
Must reside in a compact NLC state
Active Compact RN license in good standing with the nursing board of their state
Active California Nursing License
Willingness to become licensed in multiple states
Current CCM Certification preferred
5+ years Nursing experience
2+ years experience working in Behavioral Health Pediatric setting
Be able and willing to work until shift schedule: Monday- Friday, 9am- 6pm PST
Comfortable managing a wide range of pediatric behavioral health conditions including anxiety, depression, ADHD, autism spectrum disorders, and trauma-related diagnoses.
Ability to manage volume while maintaining quality and a high standard of care.
Flexible and adaptable in a fast-paced, rapidly evolving care delivery model.
Familiar with HIPAA and committed to upholding the privacy and security of patient information.
Excellent verbal and written communication skills; able to explain clinical concepts in parent-friendly language.
Technologically competent and able to work across multiple electronic systems.
Demonstrated success working in multidisciplinary teams to coordinate care.
Deep understanding of cultural and socioeconomic factors influencing pediatric behavioral health.
Exceptional attention to detail and documentation quality.

The United States new hire base salary target range for this full-time position is:

$73,700 - $103,180 + equity + benefits

This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.

Starting base salary for the successful candidate will depend on several job-related factors, unique to each candidate, which may include, but not limited to, education; training; skill set; years and depth of experience; certifications and licensure; business needs; internal peer equity; organizational considerations; and alignment with geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and competitive compensation based on their roles and locations. Your Recruiter can share your geographic zone alignment upon inquiry.

In addition to receiving a competitive base salary, the compensation package may include, depending on the role, the following:

Remote-first culture

401(k) savings plan through Fidelity

Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)

Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents

Generous Paid Time Off ("PTO") and Discretionary Time Off ("DTO")

12 weeks of 100% Paid Parental leave

Family Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistance

Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)

11 Holidays Paid with one Floating Paid Holiday

Work-From-Home reimbursement to support team collaboration and effective home office work

24 hours of Paid Volunteer Time Off ("VTO") Per Year to Volunteer with Charitable Organizations

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.

Pediatric Behavioral Health Nurse Care Manager

Included Health

Compensation Overview

Responsibilities:

Required Qualifications:

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