Field Service Engineer Level 2

Job Description

We're seeking an experienced Field Service Engineer (L2) to join our Sydney Airport team. This is a hands-on role ideal for someone who enjoys troubleshooting complex equipment, solving technical challenges, and working directly with customers in a fast-paced operational environment.

As a Field Service Engineer, you'll be responsible for maintaining, repairing, installing, and supporting advanced X-ray and trace detection systems that play a critical role in aviation and security operations. You'll work both independently and as part of a highly collaborative team committed to delivering exceptional customer service and technical excellence.

What You'll Be Doing

• Troubleshoot, service, maintain and repair X-ray and trace detection equipment
• Complete preventative maintenance activities in line with service agreements and maintenance schedules
• Respond to equipment breakdowns and corrective maintenance requests within agreed KPI timeframes
• Diagnose mechanical, electrical and electronic faults using multimeters, diagnostic software and testing equipment
• Replace motors, belts, rollers, X-ray generators and other mechanical components
• Conduct inspections, cleaning, repairs and component replacement activities within equipment
• Install, commission and test new systems at customer sites
• Complete service reports, maintenance records and technical documentation accurately and on time
• Manage spare parts consumption and inventory transactions through internal systems
• Travel to customer sites across metropolitan, regional and remote locations when required
• Participate in an on-call roster and provide remote and onsite technical support
• Analyse service data and contribute to continuous improvement initiatives
• Support, coach and mentor junior engineers and new team members
• Maintain safe work practices and contribute to a strong safety culture
• Collaborate effectively with customers, contractors and internal stakeholders

Qualifications

What We're Looking For

• Certificate III Trade Qualification or Degree in Mechanical, Electrical, Electronics, Mechatronics, IT or a related discipline
• Minimum 3+ years' experience in a field service, maintenance or technical support environment
• Strong fault-finding and troubleshooting skills across mechanical, electrical and electronic systems
• Experience working with complex equipment, automation, industrial systems or similar technologies
• Ability to work independently and manage competing priorities
• Strong customer service and communication skills
• Proficiency with Microsoft Office applications
• Current Australian driver's licence
• Ability to obtain relevant security clearances and industry licences
• Flexibility to work across a 24/7 rotating shift roster and participate in on-call support

Why Join Us?

• Work on industry-leading security and detection technology
• Be part of a collaborative and supportive technical team
• Diverse role combining field service, technical problem-solving and customer engagement
• Ongoing training and professional development opportunities
• Career progression within a global technology organisation
• Opportunity to work in a critical infrastructure environment at Sydney Airport

If you're a motivated Field Service Engineer looking to take the next step in your career and enjoy working with advanced technology in a dynamic environment, we'd love to hear from you.

Additional Information

Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.

Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Detection, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website.