Strategic Account Manager
TikTok
Strategic Account Manager
TikTok
Short-form video platform with ads
About the team: The Fashion team drives growth in one of Malaysia’s fastest-growing industries, partnering with leading brands and sellers to create seamless and engaging shopping experiences on TikTok Shop. If you’re results-driven, passionate about building strong partnerships, and excited by innovation, join us in shaping the future of fashion e-commerce. Responsibilities: - Acquire and incubate brands, principals, distributors and key merchants that contribute meaningful GMV growth within Fashion. - Build and maintain strong relationships with merchants, negotiate commercial plans and secure best deals based on campaign priorities and seasonality - Identify growth opportunities for merchants through assortment expansion, pricing strategy, content, livestream and affiliate levers, while building JBPs - Manage seller performance and service quality, including cancellation rate, return rate, shipping lead time and customer experience to improve conversion - Manage mid and long-tail sellers through scalable incubation programs, seller communications and performance management tools - Develop and execute category or sub-category growth plans with clear actions across traffic, assortment, content and monetisation levers - Support internal business reviews, merchant pitches and commercial presentations using Excel and PowerPoint - Collaborate cross-functionally with campaign, creator, ads and operations teams to drive category growth targets
Minimum Qualifications: - Bachelor degree, able to speak both English & Bahasa Malay fluently & proficiently, familiar with TikTok; - With passion for ecommerce and seller operations work; with practical experience in community management; with a good understanding of eCommerce business and campaigns; - Logical and organized communication, good teamwork spirit, empathetic; strong executive sense, and responsibility. - Experienced in customer service, account management role and self-owned business before are preferable Preferred Qualifications - Direct experience in Fashion category - Strong understanding of Fashion industry landscape, consumer trends, and competitive environment - Proficient in Excel and PowerPoint, data driven
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is a short-form mobile video platform that lets people create, discover, and share quick videos. Users upload vertical clips, edit them with built-in tools, and browse a personalized feed powered by an algorithm that highlights relevant content. Advertisers can use in-feed ads, branded hashtags, and the Business Center to plan and measure campaigns, making it easy for brands to reach a global audience. Its goal is to inspire creativity and bring joy by helping people express themselves and by connecting brands with a wide audience.
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