Full-Time

Customer Success Associate

Denver

Posted on 10/25/2024

Datadog

Datadog

5,001-10,000 employees

Cloud monitoring and analytics solutions provider

Data & Analytics
Enterprise Software
Cybersecurity

Compensation Overview

$60k - $73kAnnually

Entry

Denver, CO, USA

Hybrid workplace.

Category
Customer Success
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Sales
Requirements
  • Customer-minded, always trying to provide the most value possible
  • Driven and motivated by a career in sales with a strong desire to grow a career in customer success
  • A strong communicator (written and verbal) with excellent attention to detail
  • Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities
  • A self-starter who can multitask and adapt to changing situations
  • Strong with time management and feel confident working in a high volume, high velocity role
Responsibilities
  • Identify and qualify opportunities to expand small customers existing Datadog footprint
  • Successfully execute full sales cycle for identified upsell opportunities with concentrated book of customers
  • Troubleshoot on issues to ensure a positive customer experience and continued product adoption
  • Proactively work with customers to find expansion opportunities and increase loyalty and retention
  • Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal)
  • Act as advisor to customers to ensure they’re leveraging the solution effectively

Datadog provides tools for monitoring and managing IT infrastructure in the cloud. Their services help organizations track various aspects of their operations, including application performance, security, and network activity. Datadog's products work by collecting data from different sources within an organization's IT environment, allowing users to visualize and analyze this information in real-time. This helps businesses ensure their systems are running smoothly and efficiently. Unlike many competitors, Datadog offers a wide range of features that cater to different needs, such as cloud migration, DevOps practices, and IoT monitoring, all within a single platform. The company's goal is to help businesses optimize their IT operations and improve overall performance through effective monitoring and analytics.

Company Stage

IPO

Total Funding

$143.9M

Headquarters

New York City, New York

Founded

2010

Growth & Insights
Headcount

6 month growth

13%

1 year growth

50%

2 year growth

58%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for cloud-native security solutions boosts Datadog's AWS monitoring features.
  • Growing interest in Kubernetes management tools supports Datadog's Active Remediation offering.
  • The shift towards AI-driven analytics enhances Datadog's machine learning capabilities.

What critics are saying

  • Increased competition from new entrants like Grafana Labs may pressure Datadog's market share.
  • Open-source solutions like Prometheus threaten Datadog's subscription-based model.
  • Economic uncertainties could reduce demand for Datadog's premium services.

What makes Datadog unique

  • Datadog offers a comprehensive suite of monitoring tools for diverse IT environments.
  • The company provides real-time monitoring solutions for hybrid work models.
  • Datadog's subscription-based model ensures a steady stream of recurring revenue.

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