Murex Production Support Specialist

Job Summary
Synechron is seeking a Lead the support activity of a client within the APAC region using standard production management methodologies- Act as the first point of contact to all issues and queries raised by the client- Distribute issues and queries among the dedicated Murex product expert, and ensure collaborate with them to ensure timely and high-quality resolution- Perform crisis management when required.- Accumulate deep knowledge of the instance and the client and act as representative of the client within Murex- Build relationship of trust with the client in order to facilitate all support related activities- Act as a project coordinator for certain deliveries managed by support team- Continuously monitor the instance and the services to identify possible improvements- Propose to the client manager possible initiatives and improvements for review and planning.

Software Requirements (Required and Preferred)

Required

• Murex Prod Support: 8+ years of hands-on experience in supporting Murex modules.
• Ability to lead support consultants
• Ability to deliver services under critical circumstances (P1 cases, showstoppers)
• Stakeholder management
• MXML Mx3 Skill: MxML Exchange Workflow Reporting/BI SQL Unix

Preferred

• FO, Risk, Operations interfaces and reporting with complex architecture functionally as a part of application infrastructures tool

Overall Responsibilities

Lead the support activity of a client within the APAC region using standard production management methodologies- Act as the first point of contact to all issues and queries raised by the client- Distribute issues and queries among the dedicated Murex product expert, and ensure collaborate with them to ensure timely and high-quality resolution- Perform crisis management when required.- Accumulate deep knowledge of the instance and the client and act as representative of the client within Murex- Build relationship of trust with the client in order to facilitate all support related activities- Act as a project coordinator for certain deliveries managed by support team- Continuously monitor the instance and the services to identify possible improvements- Propose to the client manager possible initiatives and improvements for review and planning. 

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field; equivalent relevant education and professional experience may be considered

Professional Competencies

• Apply critical thinking and structured problem-solving to analyze requirements, investigate issues, assess risks, and develop practical solutions.
• Lead and collaborate effectively with cross-functional teams while providing technical guidance, mentorship, and knowledge sharing.
• Communicate clearly with technical and non-technical stakeholders, manage expectations, negotiate effectively, and support informed decisions.
• Adapt to changing requirements, technologies, priorities, and delivery conditions while maintaining focus on quality and business outcomes.
• Evaluate new technologies and identify opportunities for innovation, automation, process improvement, maintainability, and sustainable technology usage.
• Manage time, priorities, dependencies, and competing deliverables in a fast-paced and dynamic environment.

Soft Skills

• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to think strategically and translate business requirements into technical solutions.
• Strong leadership skills and experience leading cross-functional teams.
• Excellent negotiation and stakeholder management skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Mentorship capability and ability to provide clear technical guidance to team members.
• Ability to collaborate respectfully with individuals from different technical, professional, and cultural backgrounds.

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT
 

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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