Account Manager

Account Manager (f/m/d) | B2B SaaS | E-Commerce

At Trusted Shops, we are building the leading Community of Trust in e-commerce, creating digital trust between people, businesses, and AI agents. As an Account Manager (f/m/d), you will work in a hybrid setup at our Cologne office on a fixed-term contract covering parental leave until at least November 2027, helping businesses unlock the full value of our B2B SaaS solutions.

Your Impact

Trust is one of the most important success factors in e-commerce. In this role, you will support existing customers in achieving their goals, unlocking growth potential, and building long-term success. You will join an international team of 700+ colleagues, supporting more than 25,000 online shops and over 40 million consumers in our Community of Trust.

• Account Ownership & Strategic Development: You independently manage a portfolio consisting primarily of mid-sized online shops and proactively drive the strategic development of your accounts.

• Customer Value & Growth: You proactively analyze customer needs and performance, identify relevant opportunities, and implement tailored expansion strategies to drive sustainable growth.

• Building Trusted Partnerships: You continuously strengthen customer relationships, develop tailored recommendations, and build stable, long-term partnerships based on mutual trust.

• Cross-Functional Collaboration: You work closely with internal stakeholders across Sales, Legal, Product, and other teams to ensure a consistent, high-quality customer experience.

• Performance Metrics: Together with a Customer Success Manager, you use KPIs and insights to improve customer retention, satisfaction, and long-term success.