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PENN Entertainment

Operates casinos, racetracks, and online betting

Cashier

Dining, Bar & Counter ServiceUpdated on Nov 12
Full-timeColumbus, OH, USANo salary listedIn-person

About the Job

Requirements

  • Must be at least 21 years old.
  • A high school diploma or GED equivalent is required.
  • Six months of experience in food service or customer service with cash handling is preferred.
  • Must be able to read, write legibly, understand, and speak English.
  • Must be able to count money and change correctly.
  • Must be available to work the required schedule, which may include nights, weekends, holidays, and overtime.
  • Must meet professional appearance standards prescribed by company policy.
  • Must be able to respond to visual and oral cues.
  • Must be able to remain on their feet for the entire shift.
  • Must be able to tolerate noise and bright lights and work at a fast pace in a crowded or noisy environment.
  • Must be physically mobile, with reasonable accommodations, including the ability to push, pull, carry, and lift up to 25 pounds, and to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance in varying work areas, including confined spaces.

Responsibilities

  • Interact with guests and coworkers in a helpful, positive, upbeat, and professional manner while taking food and beverage orders, expediting orders, accepting cash, credit, check, and comp payments, delivering orders, and bussing and cleaning the dining area.
  • Monitor and replenish food products in the work area by stocking counters and displays neatly, accurately, and promptly.
  • Keep the work area neat, clean, and sanitized throughout the shift by wiping counters, beverage stations, sinks, and floors as needed.
  • Monitor product rotation and quality, including appearance, safe holding temperatures, and proper refrigerated storage with product labels, dates, and appropriate containers to minimize waste and spoilage and maintain quality.
  • Partner with the culinary team to coordinate workflow during shifts, meet business demands, and support customer satisfaction.
  • Maintain equipment properly, including ice cream or milkshake machines, blenders, and the micros station.
  • Meet or exceed state and company sanitation requirements, including ServSafe requirements, and follow regulatory, safety, departmental, and company policies.
  • Support safety and accident-prevention programs, including nonslip footwear and proper lifting.
  • Follow gaming laws and regulations.
  • Expedite and deliver food to guests.
  • Pour draft beer, mix alcoholic shakes, and serve bottled beer.
  • Understand Wahlburgers culture and take actions that create a positive and memorable guest experience, encouraging repeat visits and guest loyalty.
  • Answer phones, greet guests for takeout, and receive online orders.
  • Recommend food and drinks to guests and answer menu- and service-related questions.
  • Follow company policy for handling guest allergies and intolerances to ensure guests receive safe meals.
  • Properly ring in all items served to guests.
  • Listen to guest complaints, inform a manager, and resolve issues to support guest satisfaction.
  • Thank guests as they leave and invite them to return.
  • Demonstrate a helpful and positive attitude toward guests and team members.
  • Complete tasks and duties assigned by managers or supervisors.
  • Follow proper cash-out and check-out procedures at the end of each shift.
  • Assist fellow team members to ensure guests receive a high standard of food, beverage, and hospitality.
  • Retrieve cases of beer and liquor from refrigeration and carry them behind the bar to maintain sufficient merchandise levels.
  • Maintain the dining room and wait area, clean as needed, and report unsafe conditions to support safety and sanitation standards.
  • Understand the Wahlburgers story and merchandise.
  • Assist with operations at other food and beverage venues as needed.

Desired Qualifications

  • Six months of experience in food service or customer service with cash handling is preferred.

About the Company

PENN Entertainment

Operates casinos, racetracks, and online betting

Penn Entertainment runs a nationwide network of casinos and racetracks and builds a strong online gaming and sports betting platform. It operates 42 casinos and racetracks across 19 states, alongside a digital sports betting and iGaming presence and sports media properties. Its products work by combining physical venues with online platforms so customers can bet, play casino games, or follow sports content across both in-person and digital channels, using a unified account and cross-channel experiences. Compared with competitors, the company differentiates itself with its large, diverse footprint and its omni‑channel approach that links land-based gaming, online wagering, and media partnerships into one ecosystem. The company’s goal is to lead the North American gaming industry by growing its community of players and expanding its integrated entertainment experiences across physical venues, online platforms, and media.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Wyomissing, PA
Founded
1972

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