Customer Success
Confirmed live in the last 24 hours
Pocus

11-50 employees

Revenue data platform for efficient sales prioritization
Company Overview
Pocus stands out as a leading Revenue Data Platform, providing a comprehensive view into product usage, which enables sales teams to efficiently identify and act on high-priority opportunities. The platform's ability to consolidate data into a single view has proven to significantly save time for sales representatives, with reports of saving 10+ hours per week, allowing them to focus more on personalizing outreach to customers. Pocus's role as a thought partner, providing proven playbooks across the customer journey, further distinguishes it from competitors, making it a trusted tool for top PLG businesses.
Data & Analytics
B2B

Company Stage

Series A

Total Funding

$26.5M

Founded

2021

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

8%

1 year growth

30%

2 year growth

225%
Locations
United States
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Marketing
Customer Service
CategoriesNew
Sales & Account Management
Customer Success & Support
Requirements
  • 5+ years of SaaS customer facing experience
  • 2+ years of experience owning and managing customer relationships with 6-figure contracts at global enterprise organizations of 1,000-10,000 people
  • Experience partnering with a cross-functional set of senior (Director+) stakeholders in enterprise organizations
  • Experience working with and effectively collaborating with technical and non-technical stakeholders in go-to-market, data, and operations
  • Exceptional written and verbal communication and attention to detail in all forms
  • Deep understanding of typical SaaS go-to-market motions and strategies (Nice to have)
  • Familiarity with or excitement around learning product-led-sales (Nice to have)
  • Passion for data products and especially the potential for products to unlock new capabilities by empowering non-technical users with data (Nice to have)
  • Experience managing seat-based deployments of SaaS products (Nice to have)
Responsibilities
  • Be a strategic advisor to our enterprise customers and ensure their success with Pocus
  • Develop and execute strategic action plans for each account to ensure their success throughout the customer journey
  • Own the relationship with a cross-functional team of our customers’ senior leaders across Sales, RevOps, and Data, and be a trusted advisor on their strategic priorities as it relates to Pocus
  • Map customer’s business priorities to solutions in Pocus
  • Proactively identify customers who aren’t maximizing their usage, subsequently creating and executing improvement plans
  • Lead the onboarding of new customers
  • Manage the process to implement and onboard seat-based deployments of new customers to Pocus
  • Partner with our Customer Engineering team to help translate customers’ goals into workspaces that will delight end users
  • Onboard end-users and deliver 1:1 and 1:many training sessions to ensure that customers are maximizing the value of the Pocus platform
  • Drive adoption, expansion, and retention of your customer base
  • Completely own retention and renewal, while working closely with our sales team to identify and collaborate on possible areas of expansion
  • Build customer success and be the voice of the customer
  • Collaborate and provide input on high-priority strategic initiatives that enable better support of our customers, including customer marketing, new product launches, customer service levels, and more
  • Constantly capture and synthesize product feedback from our customers to provide input on our product roadmap
Desired Qualifications
  • Deep understanding of typical SaaS go-to-market motions and strategies
  • Familiarity with or excitement around learning product-led-sales
  • Passion for data products and especially the potential for products to unlock new capabilities by empowering non-technical users with data
  • Experience managing seat-based deployments of SaaS products