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IQ Fiber

IQ Fiber

Provides 100% fiber-optic home internet

Junior Network Operations Center Technician - NOC

Full-TimePosted on 8/18/2026
No salary listed
Junior
Associate's
Jacksonville, FL, USA
In Person

Weekend shift coverage and mandatory after-hours on-call participation are required.

No H1B Sponsorship

About the job

Requirements
  • An Associate’s degree in a technical discipline, or a high school diploma with 1–2 years of experience in a technical support role preferred.
  • Proven experience and a strong drive to learn all aspects of supporting a fiber internet network as a support technician.
  • Proficiency in networking protocols and internet functionality, including the OSI model, DNS, HTTP/HTTPS, DHCP and the TCP/IP stack.
  • Knowledge of telecommunications products and services; technical certifications are a plus.
  • Ability to troubleshoot technical issues with strong problem-solving skills and attention to detail.
  • Ability to manage multiple projects and tasks efficiently while working independently in a self-disciplined environment.
  • Ability to communicate clearly and professionally with technical and non-technical audiences in written and verbal formats.
  • Ability to prioritize competing demands with organizational and documentation skills and a meticulous, detail-oriented approach.
  • Commitment to continuous learning and updating technical knowledge.
  • Applicants must be currently authorized to work for any U.S. employer on a full-time basis.
Responsibilities
  • Respond to technical issues through internal and vendor ticketing systems, collaborating with the Customer Support team to ensure timely resolutions.
  • Support XGS-PON hardware components by troubleshooting, diagnosing, testing, configuring, and upgrading lab systems, operational systems, data centers, public Wi-Fi, and customer networking equipment.
  • Assist in configuring and managing mass firmware updates for on-premises equipment and Optical Line Terminals.
  • Collaborate with Network Engineers to perform data backups, disaster recovery operations, upgrades, and maintenance of core network equipment to ensure network availability.
  • Collaborate with the Outside Plant team to activate fiber cabinets, troubleshoot fiber optic issues, escalate concerns when necessary, and address customer concerns in partnership with the NOC and Customer Support teams.
  • Assist in managing team accounts, including onboarding and offboarding processes.
  • Coordinate with vendors to implement network solutions and upgrades, ensuring effective and timely communication.
  • Track and manage non-customer issues and tasks, maintaining an internal project management tracking board.
  • Execute acceptance test plans and provide feedback.
  • Acquire and apply the knowledge and skills necessary to configure and manage broadband services.
Desired Qualifications
  • Technical certifications are a plus.

About the company

IQ Fiber is a fiber-optic internet service provider focused on the residential market. It builds a 100% fiber-to-the-home network and offers simple, no-hassle plans with local experts to assist customers along the way. The fiber network powers high-speed home internet by delivering data through optical fiber directly to households, with a straightforward pricing structure and local support to help customers set up and manage service. Compared with competitors, IQ Fiber emphasizes a fully fiber-based network, straightforward plans, and hands-on local assistance, backed by private equity investment to support rapid expansion. Its goal is to transform the residential internet experience by providing reliable, high-speed fiber connectivity and easy-to-understand service with accessible support.

Company Size

51-200

Company Stage

Growth Equity (Non-Venture Capital)

Total Funding

$150M

Headquarters

Jacksonville, Florida

Founded

2021

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Simplify's Take

What believers are saying

  • August 2026 Orangeburg added $35 million density and more 2026 service addresses.
  • May 2026 Pinellas launched with a $100 million rollout and over 50 permanent jobs.
  • March 2026 Delaware opened as IQ Fiber's fifth state, expanding its Eastern footprint.

What critics are saying

  • Orangeburg, Pinellas, and Delaware builds demand relentless capital; any slowdown stalls growth.
  • Construction backlash in Wynnfield Lakes risks permit delays, churn, and angry municipal partners.
  • BBB shows 12 complaints in three years; persistent service issues damage the premium brand.

What makes IQ Fiber unique

  • IQ Fiber operates in five states, pairing XGS-PON with symmetrical 10-gigabit service.
  • It sells month-to-month internet with no contracts, fees, or data caps.
  • Its in-house support and local operations hubs differentiate it from national cable incumbents.

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Benefits

Flexible Work Hours

Growth & Insights and Company News

Headcount

6 month growth

-1%

1 year growth

-1%

2 year growth

-1%
Central School District
Sep 14th, 2026
IQ Fiber invests $35M to expand Orangeburg network.

IQ Fiber invests $35M to expand Orangeburg network. September 14, 2026. * IQ Fiber has acquired Orangeburg Fiber's network assets as part of a $35 million investment in Orangeburg. * The company plans to upgrade existing infrastructure and expand service to additional addresses throughout the year. * IQ Fiber's XGS-PON fiber network can deliver symmetrical speeds of up to 10 gigabits per second. * The expansion strengthens IQ Fiber's South Carolina presence and connects Orangeburg with its Lowcountry operations. IQ Fiber, a Jacksonville, Fla.-based provider of 100% fiber-optic internet service, has acquired Orangeburg Fiber's network assets. The company says residents and businesses will gain access to fast and reliable internet, transparent pricing with no fees, contracts, or data caps. The acquisition and network deployment represents a $35 million investment in Orangeburg and includes an upgrade to the existing infrastructure as well as service expansion throughout the community, according to a company news release. Existing customers will continue receiving service during the transition, and additional service addresses will come online throughout the rest of the year. "We're investing in Orangeburg for the long term, through continued network deployment, technology upgrades, local hiring, and a commitment to being an active member of the Orangeburg community," Ted Schremp, CEO of IQ Fiber, said in the release. "As we continue growing across South Carolina, we're also bringing Orangeburg our five-star customer support. Our goal is to deliver fast, reliable internet without the hassles customers have come to expect from traditional providers." The company said it sees Orangeburg as a thriving community, attracting new growth that increasingly depends on reliable high-speed connectivity along the Columbia to Charleston corridor. IQ Fiber's planned upgrades will help support education, remote work, healthcare, and economic opportunity throughout the region, according to the release. IQ Fiber's all-fiber network is built on a modern XGS-PON platform capable of delivering symmetrical speeds up to 10 gigabits per second directly into each home or business, the release stated. The Orangeburg expansion represents another milestone in IQ Fiber's growth across the Southeast. The acquisition strengthens the company's South Carolina presence and creates a stronger connection between Orangeburg and IQ Fiber's established operations throughout the Lowcountry.

BCM International
Aug 12th, 2026
IQ Fiber acquires Orangeburg Fiber, expands SC footprint.

IQ Fiber acquires Orangeburg Fiber, expands SC footprint. M&a. The move extends the company's South Carolina footprint and brings IQ Fiber's customer-first approach to the City of Orangeburg. Orangeburg, SC (August 11, 2026) - IQ Fiber, a Jacksonville, Florida-based provider of 100% fiber-optic internet service, announced the acquisition of Orangeburg Fiber's network assets, extending the company's South Carolina footprint and bringing its customer-first approach to the City of Orangeburg. Residents and businesses will gain access to fast, reliable internet, transparent pricing with no fees, contracts, or data caps, and exceptional customer service. The acquisition and network deployment represents a $35 million investment in Orangeburg and includes an upgrade to the existing infrastructure as well as service expansion throughout the community. Existing customers will continue receiving service during the transition, and additional service addresses will come online throughout 2026. "We're investing in Orangeburg for the long term, through continued network deployment, technology upgrades, local hiring, and a commitment to being an active member of the Orangeburg community," said Ted Schremp, CEO of IQ Fiber. "As we continue growing across South Carolina, we're also bringing Orangeburg our 5-star customer support. Our goal is to deliver fast, reliable internet without the hassles customers have come to expect from traditional providers." Orangeburg is a thriving community, attracting new growth that increasingly depends on reliable high-speed connectivity along the Columbia to Charleston corridor. IQ Fiber's planned upgrades will help support education, remote work, healthcare, and economic opportunity throughout the region. IQ Fiber's all-fiber network is built on a modern XGS-PON platform capable of delivering symmetrical speeds up to 10 gigabits per second directly into each home or business. Plans start at $65 per month and include professional installation, whole home Wi-Fi 7 service, and 24/7 live support from the company's Eastern U.S. team - real people who, on average, answer the phone in 30 seconds or less. IQ Fiber backs every plan with its Stress-Free Guarantee: no contracts, no hidden fees, and no data caps. The Orangeburg expansion represents another milestone in IQ Fiber's growth across the Southeast. The acquisition strengthens the company's South Carolina presence and creates a stronger connection between Orangeburg and IQ Fiber's established operations throughout the Low Country. As network upgrades continue to progress, Orangeburg residents and businesses will gain access to the same customer-focused service model that has helped drive IQ Fiber's growth across the region. IQ Fiber's network serves customers in Jacksonville, Gainesville, and Pinellas County, Florida; Savannah, Georgia; Charleston, South Carolina; Delaware; and the Chesapeake Bay Region of Maryland. About IQ Fiber. IQ Fiber is transforming the broadband market with transparent pricing and a streamlined customer experience. IQ Fiber offers simple month-to-month rates with no fees or surprise price increases, symmetrical speeds, and whole-premises WiFi service. Privately funded and launched in August 2021, IQ Fiber provides the fastest and most reliable internet access while maintaining a 4.8-star rating on Google with over 4,000 reviews.

Telecom Ramblings
Aug 11th, 2026
IQ Fiber Acquires Orangeburg Fiber, Expands South Carolina Footprint

Company brings upgraded 100% fiber-optic connectivity, creates local jobs, and connects Orangeburg to IQ Fiber’s growing Low Country fiber network

The Fast Mode
May 4th, 2026
IQ Fiber brings symmetrical 10 gbps fiber internet to Pinellas County with $100M investment.

IQ Fiber brings symmetrical 10 gbps fiber internet to Pinellas County with $100M investment. Image Credit: Roberto Sorin/Bigstockphoto.com IQ Fiber, a Jacksonville, Florida-based provider of 100% fiber-optic internet service, launched service in Pinellas County bringing 100% fiber-optic internet, transparent pricing, no contracts, and exceptional customer service to residents and businesses across St. Petersburg, Clearwater, and Largo. Home to nearly one million residents and the seventh most populous county in Florida, Pinellas County is a key milestone in IQ Fiber's customer-first growth strategy, now spanning five states across the Eastern U.S. The Pinellas County launch marks the beginning of a more than $100 million investment by IQ Fiber in the region. The network deployment is expected to continue for the next 18-24 months and create more than 50 permanent jobs across St. Petersburg, Clearwater, and Largo. IQ Fiber's all-fiber network is built on a modern XGS-PON platform capable of delivering symmetrical speeds up to 10 gigabits per second directly into each home or business. Plans start at $65 per month and include professional installation, whole-home WiFi 7 service, and 24/7 live support from the company's Florida-based team - real people who, on average, answer the phone in 30 seconds or less. IQ Fiber backs every plan with its Stress-Free Guarantee: no contracts, no hidden fees, and no data caps. To support its long-term presence in the county, IQ Fiber has established a local operations facility at 5767 157th Ave N, Clearwater, FL 33760, which will serve as a hub for sales and technical operations. To mark the launch, IQ Fiber will host two community events. On Friday, May 1 at 10:00 AM, the company held an official ribbon cutting ceremony at its new Clearwater operations facility at 5767 157th Ave N, where civic leaders, media, and community partners joined the IQ Fiber team and local officials for the official market opening. On Thursday, May 7, IQ Fiber will host a Fiberhood Launch Party from 7:00-9:00 PM at Joe DiMaggio Sports Complex, 2450 Drew St, Clearwater, FL 33765, featuring a community drone show along with food trucks, bounce houses, games, prizes, and live music. All Pinellas County residents are welcome. Ted Schremp, CEO of IQ Fiber Customers have suffered from a lack of choice and aging networks for too long, Our approach is simple: build a modern 100% fiber-optic network with a streamlined customer experience. From transparent pricing to 5-star customer support, our goal is to deliver fast, reliable internet without the hassles customers have come to expect from traditional providers. Clearwater Mayor Bruce Rector High-speed internet access is essential to Clearwater's growth and quality of life, We're pleased to welcome IQ Fiber to our community and look forward to the benefits that greater connectivity brings to our residents and businesses. Largo Mayor Woody Brown Reliable, high-speed internet is no longer a luxury - it's essential infrastructure, and Largo residents deserve real options, IQ Fiber's investment in our community is exactly the kind of private sector commitment that creates jobs, strengthens our local economy, and improves quality of life for everyone who calls Largo home. Ray Sharma is an Industry Analyst and Editor at The Fast Mode. He has over 15 years of experience in mobile broadband technologies and solutions, conducting research and analysis on various technology segments and producing articles and write-ups on the latest developments within the sector. He is also in charge of social media engagement and industry liaisons. The Fast Mode 9658 likes TWEETS 28.4K FOLLOWING 3479 FOLLOWERS 13.2K

Independent Newsmedia Inc., USA
Apr 14th, 2026
IQ Fiber briefs council on upcoming Milford operations.

IQ Fiber briefs council on upcoming Milford operations. By Brian Trompeter Posted 4/14/26 IQ Fiber will begin providing service in Milford in the next several months, so company officials briefed City Council on Monday, April 13, about what to expect. You must be a member to read this story. Join its family of readers for as little as $14.99 per month and support local, unbiased journalism. Other items that may interest you

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