Full-Time
Client Success Manager
BlackCloak
51-200 employees
Executive-level cybersecurity and privacy protection
Compensation Overview
$55k - $70k/yr
Remote in USA
Remote
Remote within the United States, with limited travel possible.
 Customer Experience & Support (1) |
|---|
Get referred to BlackCloak
See people who can refer or advise you
- 2-3+ years of experience in a Customer Success or IT help desk role.
- Ability to display highly developed customer service soft skills, including empathy and relationship-building skills.
- Comfort leading live virtual sessions and walking clients through a product or process clearly and confidently.
- Ability to work under pressure and organize and prioritize responsibilities.
- Ability to work in a remote environment with a high degree of autonomy.
- Attention to detail and accuracy.
- Exceptional verbal and written communication skills, with the ability to resolve client issues via phone and/or email.
- Willingness to travel in limited circumstances.
- Participate in client onboarding sessions.
- Provide advice and guidance and assist as needed in creating client onboarding and follow-up materials and activities.
- Conduct periodic outreach to existing clients to ensure they are using the BlackCloak platform to its fullest extent.
- Partner with the Technical Success team to respond to customer inquiries and coordinate resources to meet customer needs.
- Run client enablement and support sessions.
- Work with cross-functional teams to alert clients immediately upon discovery of new cyber or privacy threats and risks, and serve as a dedicated point of contact to ensure those threats and risks are remediated or accepted by the client.
- Serve as a dedicated case manager for confirmed identity theft incidents and handle the end-to-end resolution process.
- Assist in restoring compromised accounts, including synthetic identity fraud, medical identity theft, and tax refund fraud.
- Support Account teams by pulling data for client reports and participate in Quarterly Business Reviews and other ad hoc client meetings as requested.
- Manage and record client interactions within the BlackCloak Client Success tools.
- Contribute to client communications and education initiatives.
- Maintain working knowledge of BlackCloak's solutions, platform features, and best practices.
- Support external and internal customer-facing initiatives and events.
- Participate in on-call shifts for client support, including nights and weekends, or as needed.
- Experience working with executive-level clients.
- 2+ years of relevant experience, preferably in cybersecurity, privacy, identity theft, fraud, data breach management, or risk and compliance.
- CompTIA Security+ or similar security experience.
BlackCloak provides cybersecurity and privacy protection for high-profile individuals and executives, safeguarding personal devices, homes, and identities. Its service uses a subscription model that includes removing information from online data brokers, dark web credential monitoring, and configuring privacy settings to reduce data leakage. It differentiates itself by focusing on affluent clients with concierge-style, continuous protection that blends personal device security with home privacy management. The goal is to give clients peace of mind by letting them control their digital presence and defend against identity theft and cyber threats across work and home.
Company Size
51-200
Company Stage
Series B
Total Funding
$30.7M
Headquarters
Orlando, Florida
Founded
2017
Get referred to BlackCloak
See people who can refer or advise you
Simplify's Take
What believers are saying
- BlackCloak landed the 2026 Inc. 5000 again, ranking inside the top 20% of companies.
- February 17, 2026 company messaging said 2025 ARR nearly doubled, signaling strong demand.
- August 2026 Black Hat launches and awards validate product momentum and sales credibility.
What critics are saying
- PeerSpot’s April 2026 comparison shows ZeroFox 9.4% mindshare versus BlackCloak 1.9%.
- Batten, 360 Privacy, and Constella now target BlackCloak’s slices with narrower, specialized offerings.
- Deepfake impersonation and executive-targeted phishing intensify; a single failed protection event destroys trust.
What makes BlackCloak unique
- BlackCloak’s May 12, 2026 unified DEP platform spans privacy, AI threats, intelligence, and operations.
- August 2026 Impersonation Protection authenticates calls, texts, Slack, WhatsApp, and trusted-circle contacts.
- March 2026 hires Hazel Cerra and Darrin Curtis deepen executive protection and public-sector expertise.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Health Savings Account/Flexible Spending Account
Unlimited Paid Time Off
Paid Holidays
401(k) Retirement Plan
401(k) Company Match
Company Equity
Parental Leave
Home Office Stipend
Growth & Insights and Company News
6 month growth
↓ -1%1 year growth
↓ -2%2 year growth
↓ -1%BlackCloak featured on the 2026 Inc. 5000 for second consecutive year. With Record Revenue Growth and Escalating Market Demand, BlackCloak Ranks in the Top Twenty Percent of the Fast-Growing Private Companies in the U.S. NEW YORK, August 11, 2026 - BlackCloak, a pioneer in Digital Executive Protection (DEP) for corporate executives, boards of directors, and Family Offices, announced today that it is featured on the 2026 Inc. 5000, the annual list of the fastest-growing private companies in America. BlackCloak continues to move up in the rankings placing in the top 20% of companies listed. The list is the most prestigious ranking of the nation's most successful independent and entrepreneurial businesses, recognizing companies that have achieved remarkable growth while driving innovation, creating jobs, and shaping the future of the economy. Past honorees include companies such as Microsoft, Meta, Chobani, Oracle, and Patagonia. "Earning a spot on the Inc. 5000 for the second year in a row reflects a pivotal shift in the threat landscape," said Dr. Chris Pierson, Founder and CEO of BlackCloak. "As AI-generated deepfakes, targeted social engineering, and exposed personal data increasingly turn into real-world physical and financial risks for executives, traditional security is no longer enough. We are continuously advancing our Digital Executive Protection platform with proactive, automated defense capabilities to stay steps ahead of adversaries. Our rapid growth is a direct result of our team's continuous innovation and the demand from organizations seeking to protect their leadership." This year's Inc. 5000 recognizes a new class of companies redefining what growth looks like. From AI and advanced manufacturing to cybersecurity, healthcare, consumer products, and professional services, these businesses are expanding their impact, creating jobs and proving that entrepreneurial ambition continues to fuel the U.S. economy. Among the 5,000 companies on the list, the median three-year revenue growth rate was 130%, and those companies have collectively added more than 627,208 jobs to the U.S. economy over the past three years. For the full Inc. 5000 list, honoree company profiles, and a searchable database by industry and location, please visit: www.inc.com/inc5000. "Every company on the Inc. 5000 has a story of perseverance, smart decision making, and a refusal to sit still," said Mike Hofman, editor-in-chief of Inc. "Their growth reflects more than strong financial performance-it reflects creativity, resilience, and the customer focus required to build companies that make a lasting impact. We congratulate all honorees on this significant achievement." Inc. will celebrate the honorees at the 2026 Inc. 5000 Conference & Gala, taking place October 14-16 in Dallas, Texas and the top 500 will be listed in the Fall issue of Inc. Magazine. BlackCloak Milestones Fuel Industry Momentum Over the past 12 months, BlackCloak has strengthened its position as a leader in Digital Executive Protection (DEP) by advancing its platform capabilities and scaling enterprise adoption. Earlier in 2026, the company introduced new enhancements to address emerging AI-driven threats, including Impersonation Protection with circle of trust, giving executives and high-profile individuals a powerful way to validate the authenticity of communications from their trusted contacts in real time via the BlackCloak app. Additionally, it released enhanced Data Broker Removal that includes self-healing agents that find and remove personal data from data broker sites using automated, adaptive takedown processes. These advancements give enterprises and individual users powerful exposure reduction and proactive defense capabilities. BlackCloak also expanded its operational capacity, scaling its U.S.-based Security Operations Center (SOC) and increasing automation to support a growing client base while maintaining its high-touch concierge service model. This execution has driven significant business momentum, including strong enterprise adoption among Fortune 500 companies, government agencies, and family offices, as well as more than 350% revenue growth over the past three years. Together, these results demonstrate BlackCloak's ability to both advance the DEP category and meet rising enterprise demand for securing the personal digital lives of executives. Its market leadership has been validated through multiple industry honors, including two consecutive Fortress Cybersecurity Awards, three consecutive Global InfoSec Awards, the prestigious SINET16 Innovator Award, the Cybersecurity Excellence Awards, and the Business Intelligence Group BIG Innovation Awards. Inc. 5000 List Methodology Companies on the 2026 Inc. 5000 are ranked according to percentage revenue growth from 2022 to 2025. To qualify, companies must have been founded and generating revenue by March 31, 2022. They must be U.S.-based, privately held, for-profit, and independent - not subsidiaries or divisions of other companies - as of December 31, 2025. (Since then, some on the list may have gone public or been acquired.) The minimum revenue required for 2022 is $100,000; the minimum for 2025 is $2 million. As always, Inc. reserves the right to decline applicants for subjective reasons. About BlackCloak BlackCloak protects corporate executives and high-profile individuals from cybersecurity, privacy, financial, and other reputational risks. Used by Fortune 500 companies across all industries, the BlackCloak Concierge Cybersecurity & Privacy(TM) Platform is a holistic solution that includes mobile and desktop apps and concierge support. Executives and high-profile individuals gain complete peace of mind knowing their family, reputation, and finances are secured. Companies rest assured that their brand, intellectual property, data, and finances are protected against threats from executives without invading their personal lives. Learn more at www.blackcloak.io and follow BlackCloak, Inc. on LinkedIn. About Inc. Inc. is the leading media brand and playbook for the entrepreneurs and business leaders shaping its future. Through its journalism, Inc. aims to inform, educate, and elevate the profile of its community: the risk-takers, the innovators, and the ultra-driven go-getters who are creating the future of business. Inc. is published by Mansueto Ventures LLC, along with fellow leading business publication Fast Company. For more information, visit www.inc.com. Media Contact Tracey Moon Chief Marketing Officer [email protected]
Impersonation protection: How to protect your executives when the truth isn't clear. How do you protect your executives when truth doesn't seem to be truth anymore? It's a question BlackCloak Founder and CEO Dr. Chris Pierson recently discussed this dilemma with SVP of Product Matt Covington. Advances in AI, voice, and video impersonation make it difficult to establish trust when communicating digitally. BlackCloak offers a solution to this evolving threat with their Impersonation Protection service. It's an out of band function that operates directly from within the BlackCloak app that helps clients be sure of who they're talking to on the other end. BlackCloak CEO Dr. Chris Pierson recently discussed this dilemma with SVP of Product Matt Covington. BlackCloak will be at Black Hat USA 2026, August 5-6 at Mandalay Bay, Booth #5926. Go here to request a meeting. More about
BlackCloak's Hazel Cerra named A Women In Security Award winner by Security Magazine. BlackCloak Jul 14, 2026, 09:00 ET 25-Year Veteran of the US Secret Service Recognized for Her Contributions to Applying Presidential-Grade Security to Digital Executive Protection. ORLANDO, Fla., July 14, 2026 /PRNewswire-PRWeb/ - BlackCloak, a pioneer in Digital Executive Protection (DEP) for corporate executives, boards of directors, and Family Offices, announced today that Hazel Cerra, Director of Digital Security Convergence, has been recognized by Security Magazine in its annual 2026 Women In Security Awards. The complete list of Women In Security Award winners is available at SecurityMagazine.com. The award spotlights female security executives and professionals at the forefront of the cybersecurity industry, serving as mentors and true examples of leaders. It recognizes female enterprise security professionals who have demonstrated a positive influence on their peers, their departments, their organizations and/or the security industry as a whole. As a U.S. Secret Service Special Agent, Cerra has devoted more than 25 years to protecting people, institutions, and national security interests at the highest levels of government. In her work with the Secret Service, she built a distinguished career leading complex cyber fraud criminal investigations, conducting protective operations for global leaders, and advancing initiatives that strengthened the security profession. Today, she brings that elite presidential protection methodology mindset to the private sector at BlackCloak, translating presidential-level security strategies into Digital Executive Protection and fraud prevention for at-risk individuals and families. "Hazel's career and her impact on the industry reflect her mission and purpose: anticipate risk before it materializes, protect the vulnerable, and elevate security from a reactive function to a strategic leadership discipline," said Jana Whitcomb, Vice President of Partnerships for BlackCloak. "Since joining BlackCloak, Hazel has successfully drawn parallels between safeguarding the President of the United States and protecting an organization's key executives, helping companies and security leaders understand the value of safeguarding the human attack surface. We are immensely proud of her accomplishments and are thrilled to see her recognized by such a prestigious award." About BlackCloak BlackCloak secures the personal digital lives of corporate executives, board members, high-net-worth individuals, and their families from cybersecurity, privacy, financial, and other reputational risks. Used by Fortune 500 companies across all industries, the BlackCloak Digital Executive Protection Platform is a full-category solution backed by expert concierge support and incident response from a US-based SOC team. Learn more at www.blackcloak.io. Media Contact Beth Trier Trier & Co. for BlackCloak [email protected] Media Contact Beth Trier, Trier & Co. for BlackCloak, 1 407.232.9401, [email protected], blackcloak.io SOURCE BlackCloak
BlackCloak named to Inc.'s 2026 Best Workplaces list for second consecutive year. BlackCloak Jun 02, 2026, 10:22 ET Annual List Recognizes the Businesses that Set the Standard for Workplace Success and Awards Excellence in Company Culture ORLANDO, Fla., June 2, 2026 /PRNewswire-PRWeb/ - BlackCloak is proud to announce it has been named to Inc.'s 2026 Best Workplaces list, recognized in the Security Industry category. The list, which can be found at Inc.com, honors American companies that have built exceptional workplaces and vibrant cultures that support their teams and businesses, whether in-person, remote, or hybrid. This marks the second consecutive year BlackCloak has been named to the list. The award is the result of comprehensive measurement and evaluation of hundreds of applicants. The process involved a detailed employee survey conducted by Quantum Workplace, covering critical elements such as management effectiveness, perks, professional development, and overall company culture. Each company's benefits were also audited to determine the overall score. BlackCloak is honored to be included among the 507 companies recognized this year. "BlackCloak's culture is shaped by how the entire team, from those on the front lines of personal cyber protection to the executive staff, live our company values each and every day," said Dr. Chris Pierson, Founder and CEO of BlackCloak. "We are a remote-first company invested in employee development with programs to support all team members in their professional growth. Every team member has a voice in how BlackCloak innovates and advances Digital Executive Protection. I have tremendous pride in our team's growth and professionalism as we continue to safeguard the most targeted individuals and their families." BlackCloak safeguards the personal digital lives of corporate executives, boards of directors, high-net-worth individuals, and family offices from sophisticated cyber threats. As the pioneer of Digital Executive Protection (DEP), BlackCloak leads the industry with its full-category solution that protects the privacy, personal devices, and home networks of its clients, backed by concierge support and expert-led incident response from a US-based security operations center (SOC). "This year's Best Workplaces list goes beyond great company culture-it highlights companies making meaningful and sustained investment in their employees," says Bonny Ghosh, editorial director at Inc. "Even in a labor market that favors employers, these companies understand that an intentional and authentic commitment to their teams drives stronger employee retention, engagement, and ultimately, a stronger business overall." To view the full list of winners, visit Inc.com. About BlackCloak BlackCloak secures the personal digital lives of corporate executives, board members, high-net-worth individuals, and their families from cybersecurity, privacy, financial, and other reputational risks. Used by Fortune 500 companies across all industries, the BlackCloak Digital Executive Protection Platform is a full-category solution backed by expert concierge support and incident response from a US-based SOC team. Learn more at www.blackcloak.io. About Inc. Inc. is the leading media brand and playbook for entrepreneurs and business. Through its journalism, Inc. aims to inform, educate, and elevate the profile of its community: the risk-takers, the innovators, and the ultra-driven go-getters who are creating the future of business. Inc. is published by Mansueto Ventures LLC, along with fellow leading business publication Fast Company. For more information, visit www.inc.com. About Quantum Workplace Quantum Workplace, based in Omaha, Nebraska, is an HR technology company that serves organizations through employee-engagement surveys, action-planning tools, exit surveys, peer-to-peer recognition, performance evaluations, goal tracking, and leadership assessment. For more information, visit QuantumWorkplace.com. Media Contact SOURCE BlackCloak
BlackCloak wins 2026 Fortress Cybersecurity Award in Cyber Resilience and Recovery Excellence. Orlando, FL - June 2, 2026 - BlackCloak, the pioneer in Digital Executive Protection (DEP) for corporate leaders, boards of directors, high-net-worth individuals, and family offices, announced today that it has been named a winner in the 2026 Fortress Cybersecurity Awards in the category of Cyber Resilience and Recovery Excellence. Presented by the Business Intelligence Group, the award recognizes the organizations, products, and people applying cybersecurity in ways that deliver real, measurable protection. BlackCloak is a Fortress Cybersecurity Award winner for the second consecutive year. The 2026 Fortress Cybersecurity Awards honor achievement across the full landscape of digital defense, spotlighting the companies and leaders moving security beyond reaction and into proactive, accountable practice. This year's program recognized winners across 27 categories and six countries. BlackCloak is recognized for its full-category Digital Executive Protection (DEP) Platform, and specifically, its Data Broker Removal capability, which continuously finds and removes BlackCloak members' personal data from data broker sites using automated, adaptive takedown processes. The company enhances this capability with Search Suppression, which hides personal information that appears in Google search results from data broker sites while the removal process is underway, making it harder for attackers to find data on their targets. These privacy controls are integrated into the broader DEP technology platform, which includes continuous device monitoring, concierge support, and incident response from a U.S.-based Security Operations Center (SOC), ensuring that personal data exposure is actively managed in an evolving threat landscape. Trusted by Fortune 500 organizations, government leaders, and high-net-worth individuals, BlackCloak helps reduce enterprise risk by securing the personal digital lives of those most likely to be targeted. "The threats are real, and so is the defense. 2026 is about getting ahead of the attacker - execution, accountability, and measurable resilience," said Russ Fordyce, Chief Recognition Officer, Business Intelligence Group. "BlackCloak stood out because its work in cyber resilience and recovery reflects where the market is headed: practical cybersecurity that solves real problems, earns trust, and protects the people and assets that depend on it. This recognition highlights a team that is not just keeping pace with the threat landscape, but helping define what meaningful defense looks like." "We are honored to be recognized in the 2026 Fortress Cybersecurity Awards," said Dr. Chris Pierson, Founder and CEO of BlackCloak. "This award reflects the talent and commitment of our team to the unwavering protection of our customers, and their trust in us to safeguard their personal digital lives. I'm proud of our work and dedication to building cutting-edge technology that enables real outcomes and makes a difference in people's lives. The future of cybersecurity belongs to organizations that can pair innovation with accountability, and we are proud to be part of that movement." The Fortress Cybersecurity Awards celebrate the people and organizations leading the next phase of digital defense, where progress is judged not by novelty, but by impact. Winners are selected based on how effectively they are using cybersecurity to reduce risk, protect data and assets, prevent harm, and strengthen the resilience of the organizations and communities they serve. About BlackCloak BlackCloak secures the personal digital lives of corporate executives, board members, high-net-worth individuals, and their families from cybersecurity, privacy, financial, and other reputational risks. Used by Fortune 500 companies across all industries, the BlackCloak Digital Executive Protection Platform is a full-category solution backed by expert concierge support and incident response from a US-based SOC team. Learn more at www.blackcloak.io. About Business Intelligence Group www.bintelligence.com The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives with real-world experience. The organization's proprietary scoring system measures performance across multiple business domains and rewards companies whose achievements are significant and measurable. Media Contact Beth Trier Trier & Co. for BlackCloak [email protected]