H

HP Inc.

Makes computers and printers for work and home

Customer Welcome Center Infrastructure Administrator

Network Engineering & AdministrationConfirmed live in the last 24 hours
Full-timePalo Alto, CA, USA

About the Job

Requirements

  • Typically has 3 to 7 years of work experience, preferably in project management, sales, channel, program management, marketing, or a related field.
  • Cybersecurity skills and Azure skills, with an overall good understanding of solution integration.
  • Network analysis using Wireshark or an equivalent tool.
  • Preferred certifications include Microsoft Azure AZ-900, Microsoft Azure SC-900, a security certification, and certificate management.
  • Azure certifications are to be passed during the year.
  • Knowledge of analytics, business intelligence, business strategies, customer insights, market intelligence, market research, marketing, new product development, Power BI, Python, R, SQL, and thought leadership.
  • Cyber knowledge.

Responsibilities

  • Ensure compliance with all HP policies.
  • Create and maintain accounts for CWC Market.
  • Collaborate with HP stakeholders to renew annual licenses, including the purchase order process and execution.
  • Obtain and maintain all necessary Azure certifications as the CWC Trusted Advisor.
  • Participate in workshops with Cybersecurity and IT teams to foster collaboration.
  • Prepare technical documentation, including NCS and technical schematics, for execution and maintenance.
  • Generate documentation for users, groups, exceptions, and applications.
  • Build relationships with Solution and Technical Leads to address business needs and develop new experiences.
  • Participate in the design of new experiences involving the HP Demos.net tenant.
  • Create and maintain comprehensive documentation accessible to CWC managers.
  • Oversee network maintenance contracts with IT suppliers to ensure deliverables.
  • Maintain the operational status of wired and Wi-Fi networks.
  • Support application engineers with firewall rules.
  • Troubleshoot and resolve CWC application issues.
  • Prepare server recovery plans and drive progression strategies.

About the Company

HP Inc.

Makes computers and printers for work and home

HP designs personal computers, printers and related supplies for households, businesses and public institutions, with products for everyday work and professional computing. Its Z workstations support demanding technical tasks, while its commercial printing systems serve offices, print shops and industrial manufacturers. It sells devices and replacement supplies directly and through partners, and earns service revenue from software, support and managed computer and printer fleets. Founded as a partnership in 1939, the company is headquartered in Palo Alto, California, and retained the PC and printing businesses after separating Hewlett Packard Enterprise in 2015.

Company size
10,001+
Company stage
IPO
Headquarters
Palo Alto, CA
Founded
1939

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