Field Technical Support - POS Equipment
About the job
- Six months to one year of experience in corrective maintenance of computer equipment.
- Technical studies or engineering, completed or incomplete, in computing or a similar field.
- Knowledge of networks, hardware, software, and electronics.
- Availability to work flexible schedules and rotating shifts.
- Availability to travel.
- Meet service commitments and perform contractual preventive and corrective maintenance for clients.
- Provide remote or on-site technical service for technology equipment and address failures for which TGCS is responsible.
- Receive incidents and tickets.
- Manage incidents in accordance with response and resolution times.
- Attend to, monitor, and follow up on tickets.
- Perform preventive and corrective maintenance on technology equipment at clients' points of sale.
- Maintain administrative controls and reporting in the relevant systems.
- Identify damaged parts and request their collection.
- Track returned replacement parts until they are removed from subinventory.
- Basic knowledge of printers, servers, point-of-sale systems, or other peripherals.
About the company
Toshiba Global Commerce Solutions builds hardware and software that retailers use to run stores and handle customer purchases. Its portfolio includes point-of-sale terminals, self-checkout systems, mobile devices, receipt printers and store peripherals for grocery, convenience, specialty and hospitality businesses. The ELERA commerce platform connects store applications, while related software covers payments, loyalty, promotions and loss prevention. The company also offers installation, managed services and maintenance to support retailers through the operation of their store systems. Founded in 2012, Toshiba Global Commerce Solutions is headquartered in Durham, North Carolina.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Durham, NC
Founded
2012
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Simplify's Take
What believers are saying
- Hardware expansion: modular systems let retailers configure, upgrade and expand equipment as requirements change.
- Engineering pay: the AI-native product engineer posting lists a $165,000-$260,000 base salary range.
- Team development: service delivery managers identify technician development needs and create individual coaching plans.
What critics are saying
- Travel load: this field service position requires availability to travel 100% of the time.
- Broad ownership: the principal engineering role spans architecture, implementation, testing, deployment and production support.
- Service pressure: delivery managers face high-demand, high-pressure situations driven by customer expectations and business needs.
What makes Toshiba Global Commerce Solutions unique
- Installed footprint: Toshiba reports 2.6 million or more point-of-sale and self-checkout units installed worldwide.
- Deployment flexibility: ELERA uses cloud-, hardware- and deployment-agnostic architecture.
- Multivendor service: associate field technicians repair Toshiba and non-Toshiba retail products.
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