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Max Mara Fashion Group

Designs, manufactures, and retails luxury fashion

Floor Manager

Retail Store ManagementConfirmed live in the last 24 hours
Full-timeMilan, Metropolitan City of Milan, Italy€31.5k /yrIn-person

About the Job

Requirements

  • At least 3 years of previous experience in the role.
  • Excellent knowledge of English.
  • Knowledge of digital applications.

Responsibilities

  • Organize, manage, and efficiently coordinate assigned resources to achieve commercial results in coordination with the Store Manager.
  • Handle objections and finalize sales when necessary.
  • Ensure department Sales Managers maintain their assigned department spaces and areas, including orderliness and product care.
  • Ensure effective product management in the department.
  • Ensure the department provides a level of customer welcome that meets company standards.
  • Evaluate and develop department staff competencies.
  • Ensure training and development of one or more department backups to provide role coverage.
  • Inform and train colleagues on the department's collection and products in collaboration with the Sales Manager and Visual team.
  • Collaborate with management staff, including the Operations Manager, Store Manager, and Sales Manager, to improve overall store results.
  • Ensure department Sales Managers' appearance complies with company standards.
  • Ensure compliance with company standards, procedures, and conduct rules.
  • Know and comply with safety rules, and take action when needed.
  • Promote role-based learning through proactive, team, and digital activities aimed at innovation and improving the effectiveness and efficiency of responsibilities.
  • Promote, adopt, and develop the use of digital technologies within the function for process management and interactions with internal and external business stakeholders.
  • Adopt meaningful behaviors and promote operational and cultural actions for sustainable development, considering the interconnected practices related to the environment, business processes, and the organizational community.

About the Company

Max Mara Fashion Group

Designs, manufactures, and retails luxury fashion

Max Mara Fashion Group designs, manufactures, and sells luxury ready-to-wear across its brands including Max Mara, Sportmax, Marella, and Marina Rinaldi. It uses a vertically integrated model, controlling design, production, and distribution to ensure high craftsmanship through its own stores and e-commerce. The group operates globally in 105+ countries with over 5,500 employees, and emphasizes personalized customer service to build loyalty. Its goal is to maintain its luxury reputation by balancing traditional craftsmanship with responsive, customer-focused retail across multiple markets.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Reggio nell'Emilia, Italy
Founded
1951

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