Application Support Engineer

Job Description

We are looking for a Application Support Engineer to join an international team responsible for ensuring the stability, monitoring, and continuous improvement of critical production environments. This role is ideal for a proactive and autonomous professional with strong analytical skills and proven experience in application operations, infrastructure management, and production support.

Key Responsibilities:

• Ensure the day-to-day operation, monitoring, and availability of critical applications and production platforms.
• Manage and oversee batch processing workflows using Control-M.
• Investigate, troubleshoot, and resolve production incidents while ensuring SLA compliance.
• Monitor and support secure file transfer activities using CFT / Connect:Direct (Connect Express).
• Participate in Disaster Recovery activities, maintenance operations, and planned interventions.
• Collaborate with development, support, and infrastructure teams to drive operational excellence and continuous improvement.
• Maintain operational documentation, CMDB records, and technical procedures.
• Promote and support best practices in automation, observability, security, and DevOps.

Qualifications

• 2 to 5 years of experience in application support, operational support, or similar roles.
• Solid experience working with Linux and Windows environments, including system administration, command-line operations, and scripting.
• Hands-on experience with Control-M for workload automation and process scheduling.
• Experience with CFT / Connect Express or other secure managed file transfer solutions.
• Knowledge of application servers such as Apache Tomcat and Apache HTTP Server.
• Experience working in public cloud environments (AWS and/or GCP).
• Familiarity with Kubernetes, ArgoCD, and observability platforms such as Dynatrace is highly valued.
• Experience with automation and infrastructure scripting tools such as Terraform, Ansible, and Bash.
• Knowledge of ITSM platforms, preferably ServiceNow.
• Understanding of ITIL best practices and Agile ways of working.
• Professional proficiency in English (B1 minimum) and basic knowledge of French (A1).

Personal Skills:

• Strong sense of ownership, accountability, and attention to detail.
• Proactive mindset with the ability to work independently and drive solutions.
• Strong communication and stakeholder management skills.
• Ability to collaborate effectively within multicultural and cross-functional teams.
• Excellent problem-solving capabilities in complex and business-critical environments.
• Capacity to remain focused and make sound decisions under pressure.

Additional Information

• Workplace type: Hybrid (50% onsite, 50% remote).
• Location: Parque das Nações, Lisboa.