Full-Time

Customer Business Executive

Customer Success

Posted on 9/10/2025

Cognite

Cognite

501-1,000 employees

Industrial data platform with AI

No salary listed

Berlin, Germany

Remote

Category
Sales & Account Management
Requirements
  • At least a bachelor’s degree in a relevant subject or work experience for the role
  • 5-10 years of experience leading customer engagements as an account manager, customer success manager, or related role
  • A rich understanding of customer success methodologies and practices, including (but not limited to) segmentation, customer journey, and customer health scoring
  • Commercial experience in renewals and/or upselling relevant enterprise B2B software
  • Confidence when running executive business reviews and engaging with C-level sponsors
  • Strong writing, presentation, and communication skills, including chairing meetings or hosting webinars
  • A proven track record in your industry and a strong network in your dedicated vertical
  • Knowledge of the heavy asset industry, such as oil and gas, power and utilities, or manufacturing
Responsibilities
  • Develop trusted advisor relationships with key stakeholders
  • Own relationships with executive sponsors, budget owners, and decision-makers
  • Understand the customer's values, goals, and vision and collaborate with the Cognite Global Value team in developing value roadmaps and customer success plans, charting a path to the customer’s desired outcome with Cognite software, leveraging a comprehensive understanding of Cognite's products
  • Drive adoption and usage through training, evangelism, and aligning the solution with customer business goals
  • Drive customer engagement utilizing 'one-to-many' channels such as Cognite Hub, newsletters, webinars, and events
  • Identify and execute new use cases and expansion opportunities to additional customer sites
  • Contribute to customer’s success, focusing your expertise on assigned stages of the customer journey
  • Identify, nurture, and close upsell/cross-sell opportunities to expand customer lifetime value
  • Demonstrate value and lead renewal discussions to ensure customer retention and long-term partnerships, including negotiating and securing renewals for your assigned accounts
  • Collaborate with Account Executive (Sales) and Delivery Manager for customer introductions and relationship hand-offs
  • Cultivate customer champions and collaborate with Marketing to build case studies
  • Leverage testimonials and case studies to promote brand awareness and drive new business. Build referenceability
  • Support Account Executives in closing new deals by sharing customer success stories
  • Partner with Sales Enablement to create customized materials for value tracking
  • Engage with relevant partners to your portfolio of accounts into Cognite's customer reference program
  • Developing an account strategy and maintaining an internal account plan to align Cognite cross-functionally around the account plans and needs
  • Manage pipeline and forecast on assigned territories and carry expansion and renewal quotas according for that territory
  • Communicate the product roadmap to customers, tailoring the presentation to the customer’s needs
  • Serve as the 'voice of the customer' to both product management and customer community management
  • Facilitate and promote interaction between Cognite product programs and customer end users
  • Ensure customer engagement with newsletters, webinars, and events
  • Drive customer enablement through projects, Academy, Community, Support, and solution support
  • Identifying and assessing renewal risks for customers’ license subscriptions and collaborating with internal teams to mitigate risks
  • Assist with high-severity requests or issue escalations as needed
  • Proactively monitor customer metrics (e.g., product usage (MAU and DAU), Net Promoter Score (NPS), customer value, churn rate) to identify at-risk accounts and take proactive measures to maintain and improve customer health.
Desired Qualifications
  • Experience with data contextualization technology and software as a service (SaaS)
  • MEDDPICC and Command the Message experience
  • CRM experience (SalesForce and Gainsight, preferred)
  • A proven track record of turning red accounts green through a white-glove approach and partnership with customer stakeholders
  • Experience working at a high-growth scale-up organization
  • Demonstrated experience in engaging with teams across corporate functions
  • A self-sufficient character able to meet deadlines and manage changing priorities
  • An ability to thrive with limited structure
  • A results-oriented individual who thrives working in a fast-paced environment and maintains a calm approach when operating under pressure
  • Speak a language other than English with business fluency.

Cognite provides cloud-based data and AI platforms for industrial companies to digitize and optimize operations. Its flagship Cognite Data Fusion unifies data from OT, IT, and engineering systems to give a real-time, contextual view of assets by linking sensors, maintenance logs, and 3D models. Cognite Atlas AI is a low-code platform that lets engineers build AI agents for predictive maintenance, anomaly detection, and production optimization without heavy coding. The company focuses on asset-heavy industries and aims to accelerate industrial digitalization by turning data into measurable value, improving safety, reliability, and efficiency.

Company Size

501-1,000

Company Stage

Series B

Total Funding

$225.3M

Headquarters

Tempe, Arizona

Founded

2016

Simplify Jobs

Simplify's Take

What believers are saying

  • ADNOC deployment across 25 fields by 2027 establishes enterprise oil and gas benchmark.
  • NVIDIA NV-Tesseract integration accelerates anomaly detection accuracy and reduces false positives.
  • Bengaluru hub secures Indian cement and automotive contracts, entering $500B transformation market.

What critics are saying

  • NVIDIA integration commoditizes anomaly detection, enabling C3.ai to replicate features via NIM.
  • SLB dominates AiPSO model development, sidelining Atlas AI across ADNOC's 25 fields.
  • AWS and Microsoft bundle equivalent contextualization cheaper, capturing 30% energy customer share.

What makes Cognite unique

  • Industrial Knowledge Graph contextualizes fragmented OT, IT, and engineering data at scale.
  • Cognite Flows enables production-ready workflows 100x faster than traditional methods.
  • Atlas AI low-code agent builder empowers domain experts without data science expertise.

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Benefits

Competitive Compensation + 401(k) with employer matching

Health, Dental, Vision & Disability Coverages with premiums fully covered for employees and all dependents

Unlimited PTO + flexibility to enjoy it

Paid Parental Leave Program

Learning & Development Stipends

Global Mobility & Exchange Program

Company Paid Friday Lunch via DoorDash + Fully Stocked Fridges in the offices

Growth & Insights and Company News

Headcount

6 month growth

-1%

1 year growth

0%

2 year growth

-2%
The Associated Press
Mar 23rd, 2026
Cognite integrates NVIDIA's NV-Tesseract AI models with Aker BP to predict equipment failures in heavy industry

Cognite has integrated NVIDIA's NV-Tesseract AI models into its Industrial AI platform to operationalise anomaly detection for heavy industry. The integration combines Cognite's Industrial Knowledge Graph with NVIDIA's time-series AI to predict equipment failures and enable proactive maintenance. Aker BP, an oil and gas exploration company, is deploying the solution to automate early detection of anomalies across equipment. The company currently collects one million time series but monitors only a small percentage. The system uses AI agents to connect predictive insights with maintenance workflows, pulling together engineering drawings and maintenance history before human intervention. The integration pairs contextualized industrial data from Cognite with NVIDIA's NV-Tesseract models, packaged as NVIDIA NIM microservices, and uses Cognite Atlas AI for troubleshooting detections in real-time.

Cognite
Mar 17th, 2026
Cognite announces 2026 class of technical Fellows.

Cognite announces 2026 class of technical Fellows. Published at: 17.03.2026 19:47 This year's class honored for superior technical leadership, stellar problem-solving skills, and delivering measurable business impact to customers. PHOENIX - March 17, 2026 - Cognite, the global leader in industrial AI, today announced the appointment of Jan Inge Bergseth, Aleksandra Knödlseder, and Jason Schern as the 2026 class of Cognite Fellows. These appointments celebrate Cognite experts who bridge the gap between complex technology and outside-the-box thinking to bring innovative value to customers' mission-critical industrial applications. The 2026 class is the second announced by Cognite, which launched the program in 2025 and is already proving instrumental in Cognite's MoonShot Mission to deliver $100B in customer value by 2035. As the industrial sector shifts from AI experimentation and pilots to full-scale deployment, these three individuals represent the specialized expertise required to drive measurable ROI in asset-heavy industries like energy, manufacturing, and life sciences. Each has demonstrated exceptional technical leadership, a history of solving "unsolvable" data challenges, and a dedication to mentoring the next generation of industrial digital talent. "Our 2026 Fellows are at the heart of the industrial AI revolution. Jan Inge, Aleksandra, and Jason have each demonstrated a relentless focus on thinking creatively to solve our customers' hardest problems and automate complex workflows to realize value at scale," said Girish Rishi, CEO of Cognite. "Their work enables our customers to move beyond the hype of industrial AI to achieve real-world impact in operational safety, production optimization, and improved sustainability." The Cognite Fellows Program recognizes individuals who embody more than just deep expertise; it celebrates their personal impact and overall contribution to the organization and its mission. Prospective Fellows are nominated by peers and evaluated based on their deep technology knowledge, innovative thinking, and expertise in delivering quantifiable value to customers. Cognite Fellows must demonstrate the ability to anticipate future trends to develop innovative solutions, while personifying the Cognite values of ownership, impact, and relentlessness, earning high regard across the company: * Jan Inge Bergseth: A veteran in industrial data architecture, Jan Inge has been instrumental in refining how complex asset hierarchies are contextualized at scale. His work ensures that large enterprises can leverage digital twins to dramatically reduce downtime; in one case, helping a large recycling company add 120 days of production availability on an annual basis. * Aleksandra Knödlseder: With more than 20 years of experience across the oil and gas value chain, Aleksandra excels at bridging domain subject matter expertise with data and AI to deliver tangible value for the industry. She has distinguished herself through her leadership in applying AI to reliability and maintenance processes, such as development of AI agents for root cause analysis (RCA). Aleksandra's work has helped Cognite customers leverage AI-driven semi-autonomous RCAs, leading to reductions of up to 60% in response and downtime, as well as improved RCA insight quality and potential improvements in equipment reliability. Aleksandra was also recently named to the 10th annual list of Norway's 50 Top Women in Tech by Abelia and ODA Network. * Jason Schern: Jason has more than 25 years of experience working with some of the largest manufacturing companies worldwide to dramatically improve their data operations, machine learning analytics, and use of industrial AI to improve business outcomes. As Cognite Field CTO, he is passionate about the value and impact of trusted, accessible contextualized industrial data at scale and removing the complexity of industrial data. His work has helped numerous Cognite clients - including a large, multinational energy company - dramatically reduce the time required to deploy digital tools and solutions across hundreds of facilities from years to mere days. "Industrial organizations are increasingly prioritizing platforms that can scale AI beyond pilots, unify and contextualize diverse data sources, and embed AI-driven insights directly into operational workflows," said Malavika Tohani, Research Director at Verdantix. "By continuing to expand its Fellows program, Cognite is demonstrating a strong commitment to technical excellence and its real-world application to drive quantified, significant customer value." The Cognite Fellows Program was launched in 2025 as the company approached its tenth year of driving digital transformation for asset-heavy industries worldwide. This year's class joins Jan Eivind Danielsen, Thorkild Stray, and Torgrim Aas, the inaugural class of Cognite Fellows announced last year. For more information about the Cognite Fellows Program, read the blog. About Cognite Cognite makes AI work for industry. Leading energy, manufacturing, and power & renewables enterprises choose Cognite to deliver secure, trustworthy, and real-time AI and data capabilities to transform their asset-heavy operations to be safer, more sustainable, and profitable. Cognite provides a user-friendly, secure, and scalable industrial AI & data platform that makes it easy for all decision-makers, from the field to remote operations centers, to access and understand complex industrial data, collaborate in real-time, and build a better tomorrow. Visit Cognite AS at www.cognite.com, and follow Cognite AS on LinkedIn.

OilPrice.com
Nov 4th, 2025
ADNOC and SLB Launch AI System to Optimize Oil Production Across All Fields

ADNOC and SLB launch AI system to optimize oil production across all fields. ADNOC has partnered with SLB and Cognite to deploy an AI-powered production optimization platform across its upstream operations, aiming to boost productivity and streamline decision-making as part of its push to become the world's most AI-enabled energy company. The announcement, made at ADIPEC 2025 in Abu Dhabi, marks the start of a phased deployment across all 25 of ADNOC's onshore and offshore oil and gas fields by 2027. The AiPSO platform, powered by SLB's Lumi data and AI platform and Cognite Data Fusion, integrates millions of real-time data points from wells and processing facilities. It uses advanced analytics and proprietary machine learning models developed by ADNOC to predict issues, optimize performance, and enhance production capacity. Currently active at eight ADNOC fields, AiPSO connects office and field operations in real time, enabling engineers to diagnose issues and optimize wells within minutes - tasks that previously took days. The result, according to ADNOC, is a dramatic improvement in workforce productivity and operational efficiency. "AiPSO will transform the productivity of our upstream operations as we work to become the most AI-enabled energy company," said Musabbeh Al Kaabi, ADNOC's Upstream CEO. "This industry-leading solution will support our strategy to increase production capacity while significantly enhancing the productivity of our people by freeing them to pursue value-adding opportunities and completing complex tasks up to ten times faster." For SLB, the project underscores its strategy to integrate artificial intelligence with its deep domain expertise to drive performance and recovery gains for global energy companies. "The AiPSO platform is an example of SLB's ambition to combine artificial intelligence and domain expertise to drive improvements in production and recovery," said SLB CEO Olivier Le Peuch. The partnership expands on ADNOC's growing portfolio of digital initiatives, including ENERGYai, an agentic AI solution developed with AIQ, which targets efficiency and sustainability across ADNOC's value chain. Together, AiPSO and ENERGYai represent a broader effort to position ADNOC as a leader in industrial AI, aligning with the UAE's national strategy to harness AI for economic growth and energy innovation. The initiative comes amid a broader global push by oil and gas producers to digitize upstream operations. AI-driven optimization is increasingly being adopted to manage complex field networks, reduce downtime, and extend asset life - key priorities as producers seek to balance energy demand with efficiency and emissions goals. With this launch, ADNOC is among the first national oil companies to apply AI-driven production optimization across its entire upstream portfolio, setting a new benchmark for large-scale digital transformation in the energy sector.

Hydrocarbon Processing
Oct 14th, 2025
Cognite to unleash next-gen industrial AI with NVIDIA

Cognite to unleash next-gen industrial AI with NVIDIA. * Collaboration will initially enhance the speed, scale and accuracy of anomaly detection and prevent operational disruptions Cognite, a global leader in industrial AI, has announced that the Cognite Industrial AI and Data Platform, which includes Cognite Atlas AI(TM) and Cognite Data Fusion(R), is now integrated with NVIDIA accelerated computing and software to unlock new levels of efficiency, intelligence and innovation for asset-heavy industries. The first, high-impact use case to be delivered for this initiative focuses on real-time anomaly detection in time series data. This joint effort with Celanese, a global specialty materials and chemical company, aims to enhance the speed, scale and accuracy of identifying critical anomalies in vast streams of industrial time series data, enabling proactive intervention to help prevent operational disruptions. Industrial operations generate an immense, continuous flow of sensor readings and equipment performance metrics. These readings are often noisy, complex and lack context (essential background information and relationships), making it challenging to separate the predictable signal from random noise. Cognite provides this context with Cognite Atlas AI, the only low-code industrial AI workbench that delivers agents that can leverage real-time, AI-ready operational technology (OT), information technology (IT), and engineering data from Cognite Data Fusion via a unified AI and data platform. This makes it faster and easier for industrial organizations to build and extend agents into their existing maintenance workflows, while ensuring that these agents deliver accurate, traceable and trustworthy results. These capabilities are further strengthened with NV-Tesseract - a foundation model family developed by NVIDIA for time-series analysis, purpose-built to rapidly process and extract insights from complex industrial data streams. As a modular, transformer-based foundation model, NV-Tesseract delivers high accuracy in anomaly detection, forecasting, and classification, even in noisy or fast-shifting environments. By capturing long-range temporal patterns and adapting to changing scenarios, it enables scalable, trustworthy analytics across demanding industrial applications. Across all use cases, Cognite and NVIDIA will deliver: * Proactive problem solving with real-time insights at scale: With Cognite Atlas AI agents built on NVIDIA accelerated computing, customers will be able to forecast future operational states and predict potential failures in near real-time across thousands of sensors, even in high-velocity data streams. This allows industrial companies to move from reactive maintenance to proactive intervention, preventing failures before they occur. * Rapid AI model development and unprecedented accuracy: Building highly accurate predictive models is an iterative process of training, testing and refining. NVIDIA's accelerated computing and software will allow for more training simulations and iterations in a shorter timeframe, enabling faster model retraining and significantly increased accuracy of Cognite Atlas AI agents while reducing false positives. * More value from driving down costs and increasing efficiency: Achieving superior anomaly detection results with less overall computing power translates directly into substantial operational cost reductions for customers. This acceleration also frees up valuable engineering and data science resources, allowing them to focus on higher-value tasks, like root cause analysis and strategic optimization, rather than spending time on manual data analysis or lengthy model training cycles. "For years, our partnership with Cognite has been the cornerstone of our digital transformation, allowing us to successfully scale valuable use cases across more than 50 global sites and build streamlined agentic AI workflows that enhance productivity and efficiency across our organization," said Sameer Purao, SVP and CIO at Celanese. "By bringing NVIDIA's compute power to our AI solutions, we are now taking our capabilities, such as anomaly detection, to the next level. As a visionary industrial leader, we require equally visionary partners, and we've found that in Cognite and now, with NVIDIA." "The true potential of Industrial AI hinges on both deep operational context and revolutionary compute power. Cognite's open ecosystem is designed for visionary partners like NVIDIA to meet this demand," said Girish Rishi, Chief Executive Officer at Cognite. "Together, we're fundamentally transforming how industrial AI models are built, iterated, and deployed. Our immediate focus on real-time anomaly detection showcases how NVIDIA and Cognite are perfectly poised to deliver intelligent, cost-effective, and performant solutions for this new era of AI."

SBM Offshore
Oct 2nd, 2025
SBM Offshore and Cognite Partner to Accelerate AI and Data Collaboration to Optimize Floating Production Operations

Over the past 18 months, SBM Offshore has worked with Cognite to establish a robust, AI-ready data foundation using Cognite Data Fusion(R).

INACTIVE