Operational Resilience – Continuous Improvement Senior Associate

Join our Resilience team and help shape the future—blending AI/ML, automation, and analytics to build smarter, stronger resilience!

As an Operational Resilience – Continuous Improvement Senior Associate on the Resilience Team, you will have an exciting opportunity to join the team and collaborate on projects that ultimately help strengthen the Line of Business's resilience. You will support the identification and execution of projects that enhance our processes and improve the accuracy of our Business Resiliency plans.

Resilience Team is responsible for overseeing and driving the Corporate and Investment Bank (CIB) Resilience Continuous Improvement agenda, working with Firmwide Resiliency, CIB groups and cross functional partners to deliver a range of initiatives aimed at enhancing current Resilience practices across Corporate and Investment Bank (CIB) , enabling stakeholders to effectively plan and respond to a variety of disruptions.

Job Responsibilities

• Support the execution of the Commercial and Investment Bank Continuous Improvement agenda, partnering closely with our global stakeholders and the Firmwide Resiliency team.
• Use your data analytics skills to execute against automation or AI/ML projects.
• Develop a cohesive and effective partnership across our Commercial and Investment Bank Resilience, Sub Line of Business and Firmwide Resiliency teams. 

Required qualifications, capabilities and skills

• Experience in an investment banking Regulatory, Compliance or Operational team
• Change Management – the ability to coordinate execution of change initiatives whilst working in a  rapidly evolving environment.
• Strong data analytics skills in order to assimilate and present data to a wide variety of stakeholders.
• Automation capabilities to help build and deliver data and time efficiencies for our stakeholders.
• Analytical thinking - thinking through problems or situations in a systematic way
• The ability to effectively communicate in a collaborative way, ensuring understanding and maintaining audience attention. 
• Relationship building across functions and geographies to expand influence and knowledge
• Strong prioritization, planning and time management skills

• Strong data analytics and automation skills required, i.e. use of Agentic AI, LLM Chorus, Alteryx, Tableau and other.

• Attested track record of working to deadlines, with accountability and responsibility for independent workload

This role has a strong focus on data automation and the evolving application of AI/ML