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Workana

Freelancer marketplace connecting clients with professionals

Growth Strategist - Customer Success & Implementation

Customer SuccessConfirmed live in the last 24 hours
Part-timeRemote in ArgentinaNo salary listedRemote

About the Job

Requirements

  • Previous experience in Customer Success, Account Management, implementation, consulting, or Growth, ideally working with small and medium-sized businesses.
  • Ability to quickly understand a business and identify its main needs.
  • Ability to translate client needs into concrete actions and configurations.
  • General knowledge of digital marketing, WhatsApp Business, Google Business Profile, CRM, automation, digital tools, and no-code platforms.
  • Comfort learning and configuring new tools; programming is not required.
  • Strong oral and written communication skills.
  • Ability to build trust and long-term client relationships.
  • Organization and ability to manage multiple clients and follow-ups simultaneously.
  • Commercial judgment and results orientation.
  • Hands-on approach, autonomy, and ability to work while processes are still being developed.

Responsibilities

  • Onboard new clients.
  • Understand each client's business, objectives, needs, and main challenges.
  • Assess current workflows and identify opportunities for improvement.
  • Configure and adapt Workana ON solutions to each business's needs.
  • Support clients through implementation and launch.
  • Help configure WhatsApp Business, Google Business Profile, CRM, automation, and digital marketing tools and channels.
  • Translate client needs into concrete configurations, actions, and next steps.
  • Follow up on each account periodically.
  • Review indicators and results to identify opportunities for improvement.
  • Communicate proactively with clients and help resolve adoption blockers or problems.
  • Document learnings, recurring problems, and product improvement opportunities.
  • Share feedback with the team to improve the customer experience and solutions.
  • Identify processes that can be standardized as the product is validated.

Desired Qualifications

  • Experience working with small and medium-sized businesses.
  • Experience implementing digital tools for clients.
  • Knowledge of no-code platforms and automation.
  • Experience with CRM and customer-management tools.
  • Experience using WhatsApp as a sales or customer-support channel.
  • Knowledge of growth marketing and lead generation.
  • Experience supporting digital transformation processes.
  • A test-and-learn mindset and comfort working with products in the validation stage.

About the Company

Workana

Freelancer marketplace connecting clients with professionals

Workana connects businesses with independent professionals in Latin America through a freelancer marketplace. Clients post projects and hire talent across fields like IT, design, marketing, and admin support, while freelancers create profiles, showcase skills, and bid on opportunities. The platform earns commissions on completed projects and uses an escrow system to securely hold client payments until the work is finished to the client's satisfaction. It differentiates itself by focusing on the Latin American market, using freelancer rankings and tiers, and growing through regional expansion and partnerships to simplify hiring remote talent with secure transactions.

Company size
5,001-10,000
Company stage
Series C
Total funding
$15.8M
Headquarters
Buenos Aires, Argentina
Founded
2012

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