RemoteThe posting mentions that a hybrid remote/office schedule is possible.
Sales & Account ManagementAccount Management
About the job
Requirements
At least 1 year of digital account and project management experience; agency experience is preferred.
Strong time and priority management skills, with the ability to manage tasks efficiently and multitask.
Ability to manage client expectations, requests, and challenges calmly, effectively, and professionally.
Ability to seek new opportunities for clients.
Strong written and verbal communication skills.
Knowledge of Internet-based technology and web development, including social media and web design.
Strong interpersonal, teamwork, and customer service skills.
A post-secondary degree or diploma is preferred, preferably in Business, Marketing, Communications, or Technology.
Strong experience with Microsoft Office tools.
Ability to learn quickly, adapt to evolving needs, and self-teach as required.
Some knowledge of website maintenance.
Responsibilities
Support project discovery and reflection, capture meeting minutes, gather content and assets, set and manage client expectations, manage updates, seek new opportunities with existing clients, and maintain detailed and accurate client accounts.
Proactively maintain and deepen ongoing client relationships.
Manage and track project plans, scope, budgets, budget control reports, and project tracking reports; support and manage project team members and project quality.
Participate in project research and discovery phases, develop reflection documents, and write creative briefs.
Train clients on Content Management Systems and other web-related best practices.
Support creation of content for e-newsletters, corporate websites, and industry publications.
Gather client testimonials and success metrics and support writing, editing, and contributing to the company's marketing efforts.
Support the company's business development efforts.
Perform other duties as assigned.
Desired Qualifications
Knowledge of related software such as Sketch, Photoshop, and InDesign, and basic web code including HTML and CSS.
Experience with project management tools such as MS Project, Basecamp, Forecast, and Bugherd.
Understanding of web development.
Experience with Content Management Systems such as Kentico and WordPress and Customer Relationship Management systems such as Salesforce and Microsoft Dynamics.
Experience with industry tools such as HubSpot, Salesforce, and Bugherd.
Google Ads and Google Analytics experience.
Bilingual ability.
Experience in not-for-profit work and fundraising.
Web development experience.
Project management experience.
Sales experience, including prospecting and cold-calling.
Knowledge of digital marketing.
Job Description
The Opportunity: A.K.A. New Media Inc. (AKA), has an immediate requirement for an experienced, focused, organized, and energetic Digital Account Coordinator to join our team to provide account and project management support. Hybrid remote/office schedule possible.
If you have a passion for building relationships, have a go-getter personality with strong communication skills, strong project management capabilities, who excels at finding win-win situations, are inspired by the thought of providing companies and not-for-profit organizations with the best online solutions possible, and want to be part of a dynamic and emerging company, read on and apply!
The Role:
Account Coordination – Support project discovery & reflection, capturing meeting minutes, content and asset gathering; Setting, and managing client expectations, update management; Seeking new opportunities with existing clients, keeping detailed and accurate client accounts.
Client Relations - Proactively maintaining and deepening ongoing client relationships
Project Management - Managing and tracking the status of project plans, scope and budgets; Managing budget control reports/project tracking reports; Supporting and managing project team members, managing quality of projects, etc.
Client Strategy Development - Participating in the research and discovery phases of projects; Developing reflection documents and writing creative briefs
Client Training - Training clients on the use of Content Management Systems and other web related best-practices.
Communications - Supporting the creation of content for e-Newsletters, corporate website and industry publications
General Marketing Support - Gathering client testimonials, success metrics, support writing/editing/contributing to AKA's marketing efforts, etc.
Business Development- Support A.K.A.'s business development efforts
Other duties as assigned
Qualifications
Qualifications
1+ years of digital account and project management experience (agency experience is preferred)
Proven time and priority management skills; Able to manage tasks efficiently and to multi-task
Ability to manage client expectations, requests, and challenges calmly, effectively, and professionally
Ability to seek new opportunities for clients
Strong written and verbal communication skills
Well-versed and passionate about technology and communications, with emphasis on Internet-based technology and we development (i.e. Social media, web design, etc.)
Outgoing, energetic, with strong interpersonal, team and customer service skills
Post-secondary degree or diploma is preferred - preferably in the fields of Business, Marketing, Communications, or Technology
Strong experience with Microsoft Office Tools
Quick learner with the ability to adapt to evolving needs quickly, and willing to self-teach as required (i.e., Using online help guides, etc.)
Some knowledge of website maintenance (whether for clients or personal)
Nice to Haves:
Knowledge of related software (Sketch, Photoshop, InDesign, etc.) and basic web code (HTML, CSS), but these are not requirements
Experience with project management tools is an asset (e.g., MS Project Basecamp, Forecast, Bugherd, etc.)
Understanding of web development
Experience with Content Management Systems (Kentico, Wordpress, etc.) Customer Relations Management (e.g., Salesforce, MS Dynamics, etc.)
Experience with other industry tools (Hubspot, Salesforce, Bugherd, etc.)
Google Adwords and Google Analytics Experience
Bilingual is an asset
Relevant Assets and Experience:
Not-for-profit and fundraising
Web development
Project management
Sales, including prospecting and cold-calling
Knowledge of digital marketing
Additional Information
For additional information please visit www.AKANewMedia.com