Personal Lines Account Manager

Personal Lines Account Manager

Patriot Growth Insurance Services | Eden, NY | Hybrid | Full-Time

Why This Role Matters

As a Personal Lines Account Manager, you'll serve as a dependable resource for clients, helping them understand their insurance options and maintain coverage that fits their needs. Through thoughtful renewal reviews, practical guidance, and responsive service, you'll build lasting relationships and help clients make informed decisions about protecting their homes, vehicles, and other personal assets.

You'll manage daily account activities, including quoting, policy changes, billing questions, and initial claims reporting. Working with clients, carriers, and internal colleagues, you'll keep information accurate, follow requests through completion, and identify opportunities to strengthen coverage and the client experience.

How You'll Make an Impact

• Manage day-to-day service for assigned personal lines accounts, providing timely responses to coverage questions and policy requests.
• Conduct renewal reviews to evaluate existing coverage, identify changes in client needs, and discuss available options.
• Counsel clients on coverage limits, deductibles, exclusions, and optional protections so they can make informed decisions.
• Quote new and existing coverage, compare carrier options, and explain differences in coverage and pricing.
• Identify potential coverage gaps and opportunities to round out accounts with additional policies or protections.
• Gather complete and accurate application information, obtain required documentation, and coordinate submissions with carriers.
• Process endorsements, policy changes, cancellations, and other service transactions in accordance with agency procedures and carrier requirements.
• Review policies, endorsements, and renewal documents for accuracy, following up with carriers to resolve discrepancies.
• Assist clients with billing and payment questions, coordinating with carriers and internal colleagues as needed.
• Support initial claims reporting by gathering relevant information, explaining reporting procedures, and directing clients to the appropriate claims contacts.
• Communicate with carrier representatives and underwriters to address coverage questions, quoting needs, and account issues.
• Maintain accurate client information, policy records, correspondence, and activity notes within the Agency Management System.
• Track outstanding quotes, policy changes, documents, and client requests through completion.
• Proactively communicate renewal changes, coverage concerns, and outstanding requirements to clients.
• Follow agency documentation standards, applicable requirements, and confidentiality practices.
• Stay current on personal lines products, carrier guidelines, and industry developments.

Who You Are

• A relationship-focused professional who enjoys becoming a trusted resource for clients.
• A thoughtful listener who asks questions and understands each client's circumstances before recommending options.
• A clear communicator who makes insurance terminology and coverage choices easier to understand.
• Organized and attentive to detail when managing multiple accounts, deadlines, and service requests.
• Proactive and dependable, with a consistent approach to follow-up.
• Resourceful when researching questions and coordinating solutions with carriers and colleagues.
• Empathetic and professional when supporting clients through claims, premium changes, or other concerns.
• Accountable for accurate work and careful handling of confidential information.

What You Bring

Day One:

• Active New York State insurance license appropriate for servicing personal lines accounts.
• Working knowledge of personal lines insurance products, including homeowners, automobile, renters, and umbrella coverage.
• Ability to explain coverage options, limits, deductibles, and exclusions clearly and accurately.
• Ability to gather client information, prepare quotes, process policy changes, and review policy documents for accuracy.
• Strong customer service and relationship-building skills.
• Clear written and verbal communication skills, including a professional approach to phone and email interactions.
• Strong organizational skills with the ability to prioritize requests, meet deadlines, and maintain consistent follow-up.
• Attention to detail when reviewing applications, documenting conversations, and updating account information.
• Ability to research questions, resolve routine service issues, and recognize when additional guidance is needed.
• Comfort using business software and learning agency systems, carrier portals, and Microsoft Office applications.
• Ability to work independently and collaborate with colleagues and carrier partners.
• Commitment to maintaining licensing requirements, protecting confidential information, and following agency procedures.
• Availability to work a hybrid schedule based in Eden, NY.

Valuable Additions:

• 3+ years of insurance industry experience with a direct carrier or an independent agency.
• Experience managing a personal lines book of business and supporting clients throughout the policy lifecycle.
• Experience quoting and comparing coverage across multiple insurance carriers.
• Familiarity with Agency Management Systems and carrier quoting platforms.
• Experience identifying coverage gaps, supporting client retention, and rounding out accounts.
• Relevant insurance designations or additional professional education.

Real Benefits for Real Life

At Patriot, great benefits mean more than coverage; they mean being there through every stage of life: your health, your family, your financial future, or simply time to recharge. Whether you're working or not, life doesn't stop. Neither should your benefits.

Highlights Include:

• Multiple medical plan options, with preventive care covered at 100%
• Free virtual medical and mental healthcare for employees and their families, plus a dedicated healthcare concierge to help you navigate benefits, compare prescription costs, and make more confident, personalized care decisions
• Employer-paid short-term and long-term disability coverage
• Paid parental leave
• Personalized PTO that lets you take time away when you need it, without traditional accruals, plus separate sick leave
• Competitive 401(k) company match to help you build your financial future
• Comprehensive dental and vision coverage
• Employee Assistance Program with confidential mental health, legal, financial, and work-life support

About Patriot Growth Insurance Services

At Patriot, we build our teams around a simple idea: people do their best work when they feel supported as whole people, not just managed as employees. We're invested in your growth, not just your output, and we back that up with a competitive salary and a comprehensive health and welfare program that extends to your family and domestic partners too, because who you're building a life with matters to us as much as the work you do.

Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. We're currently ranked the 25th-largest broker in the U.S. by Business Insurance and were named to the 2025 Inc. 5000 list of fastest-growing companies. With over 2,100 employees operating in 150+ locations across more than 45 states, our collaborative model gives every person and every agency the resources and support they need to grow, while each agency keeps its own identity, culture, and way of doing business. That growth has never been about numbers alone; it's about the people behind them.

Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO and DE&I Policy located on our website at www.patriotgis.com.