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Schneider Electric

Global energy management and automation provider

Technical Support Engineer

Pre-Sales Solution EngineeringConfirmed live in the last 24 hours
Full-timeTaguig, Metro Manila, PhilippinesNo salary listed

About the Job

Requirements

  • Licensed Electrical Engineer; Electronics and Communications engineers are also welcome if they have sound knowledge and experience in electrical engineering applications.
  • Open to newly graduated licensed electrical engineers.
  • Must be willing to work in a hybrid setup in BGC, Taguig during US business hours.
  • Experience in electrical engineering or related fields, with work exposure to emergency and backup systems and analyzing and reviewing electrical diagrams and specifications.
  • Familiarity with standards from the National Electrical Code, Institute of Electrical and Electronics Engineers, and American National Standards Institute.
  • Communication and collaboration skills to work with cross-functional teams.
  • Time management skills.

Responsibilities

  • Provide general technical support to customers regarding product technical information, prices, discounts, and application information during pre-sales and after-sales processes.
  • Evaluate products and create bills of materials based on job requirements; review pricing for quotation opportunities from the Sales team.
  • Perform medium-complexity applications support for ASCO products, including Automatic Transfer Switches critical power and packaged power products, Industrial Control Products, communication products, and Power Control Systems.
  • Answer technical customer email and chat inquiries using technical references, including ASCO owner’s manuals, technical bulletins, drawings, and internal tools.
  • Support Applications Engineers and service technicians for ASCO critical and packaged power products, Industrial Control Products, and communication products.
  • Provide support to customers based in Canada, the United States, and other countries.
  • Handle responsibilities with minimal supervision and respond promptly and courteously to inquiries to improve relationships with internal and external customers and industry contacts.

About the Company

Schneider Electric

Global energy management and automation provider

Schneider Electric is a global specialist in energy management and automation. It helps homes, businesses, and industries run electricity more efficiently by selling electrical products, automation hardware, software, and related services. Its offerings cover electrification, automation, and digitization, and solutions connect devices, collect data, and control systems to optimize energy use in smart industries, resilient infrastructure, and data centers. The company distinguishes itself with a broad, end-to-end portfolio and a worldwide presence in over 100 countries, combining hardware, software, and services to address sustainability and reliability. Its goal is to help people and organizations use energy more efficiently, reduce environmental impact, and improve uptime and reliability.

Company size
10,001+
Company stage
IPO
Headquarters
Rueil-Malmaison, France
Founded
1836

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