Full-Time

Manager – Mid-Market Customer Success

Posted on 5/14/2024

Muck Rack

Muck Rack

201-500 employees

Public relations management and media database platform

Data & Analytics

Mid

Remote in USA

Required Skills
Sales
Requirements
  • At least 3 years of SaaS customer engagement and renewal experience and at least 2 years of people management experience
  • Proficiency managing pipeline, forecasting and reporting in a CRM
  • Strong analytical and strategic thinking
  • Experience working with mid-market accounts to identify and solve challenging business problems
  • Experience working toward customer health and satisfaction
  • Able to travel up to 10% of the time to customer meetings or remote offices
  • Experience building cohesive, distributed teams with a proven ability to coach and develop others
Responsibilities
  • Attract, hire, onboard, coach and retain top customer success managers
  • Motivate, inspire and mentor team members to achieve strong quarterly results
  • Manage recurring revenue and deliver high on-time renewal rates
  • Help craft the evolving and growing Mid-Market CSM strategy for Muck Rack
  • Build customer success playbooks that drive revenue retention for Muck Rack’s customers
  • Partner with Revenue Operations to define and execute against rules of engagement and customer journey triggers
  • Collaborate with other CSM leaders to advocate for customer needs and deliver a unified customer experience
  • Work closely with Sales teams to ensure customers’ pre-sale expectations are exceeded
  • Own key metrics for the team including renewal forecast, activity management, upsells, platform adoption, and churn
  • Build relationships with key customers via calls and on-site visits

This company is a premier destination for professionals seeking a dynamic work environment in the public relations field. With a comprehensive suite of PR management tools including a media database, monitoring capabilities, and advanced reporting, the company supports the PR activities of numerous organizations globally. The focus on fostering media relationships and streamlining PR tasks makes this a leading choice for industry professionals looking to expand their skills and impact in media engagement.

Company Stage

Series A

Total Funding

$180M

Headquarters

Miami, Florida

Founded

2009

Growth & Insights
Headcount

6 month growth

6%

1 year growth

8%

2 year growth

52%

Benefits

Fully distributed

Geo-neutral compensation

Time off

Health, vision, & dental insurance

401k

Paid parental leave

Full WFH setup reimbursement

Learning & development