Knowledge of long-term care billing and collection practices and techniques.
Ability to communicate effectively with residents, family members, and all levels of the organization.
Ability to organize and prioritize work to meet deadlines.
Skilled in using computers and the Microsoft Office suite.
Ability to be flexible in work hours.
Ability to be accurate, concise, and detail-oriented.
Skilled in directing and motivating the workforce.
High school diploma or equivalent required.
A valid driver’s license is required.
Three years of experience in accounts receivable, collections, or a similar area of responsibility.
All employees must submit and be cleared to work in accordance with Washington State background check requirements before contact with patients or residents.
Responsibilities
Establish and maintain financial files for all residents related to admission, billing, and accounts receivable collection in accordance with regulatory requirements.
Prepare accurate and timely billing for routine and ancillary services to state agencies, Medicare, Veterans Affairs, private payors, and other billing agents, and actively manage facility collections.
Manage the full revenue cycle, including collections, account adjustments, and cash receipt documentation.
Maintain current copies of facility licenses and proof of insurance coverage.
Complete required documentation and update applicable system data related to cash receipts, account research and adjustments, transfer of depository cash, and daily census activity.
Review payment policies and procedures with new admissions and their responsible parties.
Document business office processes on an ongoing basis.
Administer and reconcile resident trust accounts and petty cash at least monthly.
Perform month-end close procedures and prepare and submit all required reports.
When assigned by the CEO, provide supervision and assistance to the Human Resources/Payroll designee and other business office staff.
Support other Business Office Managers as a partner.
Conduct job responsibilities in accordance with the Company’s Code of Business Conduct, policies and procedures, applicable federal and state laws, and applicable professional standards.
Perform other tasks as assigned.
Desired Qualifications
A bachelor’s degree in Accounting or Business is preferred.
Six months of experience in a long-term care environment is preferred.
Three years of office or administration experience is preferred.
Description
Stafholt Health & Rehabilitation, located in Blaine, WA, is a leader in rehabilitation and skilled nursing care, transforming lives through personalized care that enhances well-being and quality of life. With our patient-centered approach and 24-hour skilled nursing care, we create custom treatment plans tailored to the unique needs and goals of every patient and resident. At Stafholt, we strive to be a Force for Good—not just for our patients, but for our employees and the healthcare industry as a whole.
We are looking for a dedicated and experienced BOM to join our dynamic team!
Position Summary
The Business Office Manager provides oversight of, and assistance in daily operations of the facility including accounts receivable management, patient billing, accounts payable, central supply and the Resident Trust Fund. Position is in-person, Monday-Friday.
Essential Functions
Establishes and maintains financial files for all residents related to admission, billing, and collection of accounts receivable in accordance with regulatory requirements.
Prepares accurate and timely billing for routine and ancillary services to state agencies, Medicare, Veterans Affairs, private payors and other billing agents. Actively manages collection process for facility.
Manages the full revenue cycle, including collections, account adjustments, and cash receipt documentation.
Maintains current copy of facility license(s) and proof of insurance coverage.
Completes all necessary documentation and updates applicable system data related to cash receipts, account research and adjustments, transfer of depository cash, and daily census activity.
Reviews payment policies and procedures with new admissions and their responsible parties.
Documents business office processes on an on-going basis.
Administers and reconciles resident trust accounts and petty cash at least monthly.
Performs month-end close procedures and prepares and submits all required reports.
When assigned by CEO, provides supervision and assistance to the Human Resources/Payroll designee and other business office staff.
Provides support to other Business Office Managers, by working as a valuable partner.
Other Functions
Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct, its policies and procedures, applicable federal and state laws, and applicable professional standards.
Performs other tasks as assigned.
Knowledge/Skills/Abilities
Knowledge of long term care billing and collection practices and techniques.
Ability to communicate effectively with residents and their family members, and at all levels of the organization.
Ability to organize and prioritize to meet deadlines.
Skilled in the use of computers and the Microsoft Office suite.
Ability to be flexible in work hours.
Ability to be accurate, concise and detail oriented.
Skilled in directing and motivating the workforce.
Unquestionable integrity.
Benefits:
Competitive Pay $28-34 per hour, DOE
401(k) retirement plan
Medical, Dental & Vision plans to keep you and your family healthy
Paid Time Off and holiday pay to recharge to prioritize mental and physical health
Short and Long-term Disability
Life Insurance
A culture of growth and development with opportunities for continuing education
Requirements
Education
High school diploma or equivalent required.
BA degree in Accounting or Business is preferred.
Licenses/Certification
Valid driver’s license required
Experience
Six months experience in a long-term care environment preferred.
Three years of experience in accounts receivable, collections or similar area of responsibility.
Three years office or administration experience preferred.
All employees of Cascadia Healthcare are required to submit and be cleared to work in accordance with WA State background check requirements prior to contact with patients/residents.
At Stafholt, we are dedicated to providing compassionate, high-quality care to our residents while fostering an inclusive and supportive workplace. We value the unique perspectives, experiences, and contributions of our team members, knowing that diversity strengthens our ability to meet the needs of the individuals and families we serve. We encourage applicants of all backgrounds, identities, and abilities to join us in creating a welcoming, respectful, and collaborative environment. If you need a reasonable accommodation during the application or interview process, please let us know—we are committed to ensuring an equitable experience for all.