Photon

Builds custom software and AI for big companies

Support Engineer

Frontend EngineeringConfirmed live in the last 24 hours

Full-timeChennai, Tamil Nadu, IndiaNo salary listedIn-person

About the Job

Requirements

At least 1 year of experience in Shopify theme development and customization.
Shopify frontend and backend development experience, with a strong focus on frontend.
Expertise in Liquid, jQuery, JavaScript, HTML5, CSS, AJAX, JSON, ReactJS, and DOM.
Knowledge of Shopify objects and properties, the Shopify AJAX API, metafields, Shopify's theming system, and Liquid templating.
Strong understanding of responsive web design techniques and cross-browser compatibility.
Knowledge of Shopify best practices and the Shopify CMS.
Experience implementing and debugging third-party Shopify apps.
Experience with page speed optimization, search engine optimization, and conversion rate optimization.
Problem-solving, debugging, and troubleshooting skills.
Communication and collaboration skills to work effectively in a team environment.

Responsibilities

Manage incidents, service requests, problems, and enhancements for assigned brands.
Research, diagnose, and troubleshoot issues and identify solutions.
Follow standard procedures to escalate unresolved issues to the appropriate internal teams.
Provide prompt and accurate feedback to customers.
Create standard operating procedures for incidents and requests that can be resolved by the L1 team, improving first-call resolution.
Capture resolution notes in Jira.
Address end-user comments on tickets in a timely manner.
Meet resolution service-level agreements based on ticket priority.
Execute enhancements in an agile manner.
Follow coding standards and ensure code has at least 80% unit-test coverage.
Ensure developed code passes checks from SONAR or relevant tools.
Participate in sprint planning and grooming sessions.
Work with business analysts to estimate story points during refinement.
Develop code based on acceptance criteria documented and approved during refinement.
Work with leads and the engineering team to review pull requests and obtain approval.
Fix bugs reported during quality assurance and user acceptance testing.

APPLICATION SUPPORT AND MAINTENANCE
Shopify Frontend & Backend development experience with strong focus on frontend.
At least1 year experience in Shopify theme development and customization.
Expert in Liquid, jQuery, JavaScript, HTML5 CSS, AJAX, JSON, ReactJS and DOM
Knowledge of Shopify's object/properties, AJAX API, Metafields, Shopify's theming system and Liquid templating
Strong understanding of responsive web design techniques and cross browser compatibility.
Knowledge of Shopify best practices as well as good knowledge of Shopify CMS
Experience implementing and debugging 3rd party Shopify apps
Experience with Page speed optimization, SEO and CRO
Excellent problem-solving, debugging, and troubleshooting skills
Strong communication and collaboration skills with the ability to work well in a team environment
Responsible for Incident Management, Service request management, Problem management and enhancements for their respective brands
Researching, diagnosing, troubleshooting and identifying solutions to resolve issues
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide prompt and accurate feedback to customers
Work on creating SOP's for incidents / requests that can be resolved by L1 team driving up First call resolution
Ensure Resolution notes are properly captured in Jira
Ensure comments from End users on a ticket are timely addressed
Ensure Resolution SLA's based on priority of the tickets are met
Ensure work executed on enhancements are performed in a truly agile fashion
Ensure coding standards are followed and code is supported through at least 80% Unit test coverage
Ensure code developed passes all checks from SONAR or relevant tools
ENHANCEMENTS
Participate in Sprint planning and Grooming sessions
Work with BA's to story point during refinement
Develop code based on Acceptance criteria documented and signed off during refinement
Ensure > 80% Unit test coverage for code developed
Work with Leads / engineering team to review PR's and have them approved
Work on any bugs reported during QA and UAT phase

About the Company

Photon

Builds custom software and AI for big companies

Photon designs, builds, and runs custom software for large companies, combining an in-house creative agency with its own engineering teams. Its flagship client work includes rebuilding Samsung's US online store as a set of smaller linked services and creating Olive Garden's mobile app, which lets diners join the waitlist from their phones instead of waiting at the door. Clients hire Photon's teams to plan and code their apps, websites, and AI tools and to keep them running afterward, paying for the engineers and designers assigned to each project. Photon is privately held and based in London, with its US arm in Dallas and engineering centers in Chennai and Bengaluru.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: Not listed
Headquarters: London, United Kingdom
Founded: Not listed

Recently Posted Jobs

Explore more opportunities at Photon

See more jobs