Customer Happiness Associate
Clara
Customer Happiness Associate
Clara
Spend management platform with corporate cards
Clara is the leading platform in Latin America for companies to execute and manage every payment operation. More than 50,000 leading and fast-growing businesses run on our corporate cards, bill pay, financing and B2B payments, and in 2025 the Financial Times named Clara the region’s fastest-growing company. We’re passionate about helping every company we work with become more effective—and, through that, raising the region’s competitiveness. We’re ~400 people, backed by Notable Capital, Coatue, Kaszek, monashees, DST Global, ICONIQ, General Catalyst and Goldman Sachs, among others.
We're looking for a Customer Happiness Associate to support Clara’s growing base of B2B customers. You’ll be a key player in ensuring an exceptional support experience, owning complex issue resolution and creating thoughtful interactions that reflect Clara’s commitment to excellence.
In this role, you will:
Resolve escalated support issues through email, chat, and phone with empathy and precision.
Proactively investigate customer problems and document findings clearly in internal tools.
Provide follow-up support to ensure complete resolution and satisfaction.
Engage with customers considering cancelling or reducing their usage and offer solutions that support retention.
Identify trends in customer feedback and propose improvements to product or process.
Balance multiple incoming tickets while maintaining quality, tone, and timeliness in every interaction.
Use tools like Zendesk, HubSpot, and Google Drive to deliver high-touch, data-informed support.
We’re looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement.
At least 2 years of experience in Customer Support, Customer Success, or Customer Experience roles
Previous experience supporting B2B clients, preferably in a Fintech or fast-paced startup
Advanced proficiency with tools like Google Drive, Zendesk (or similar CSS), and HubSpot (or similar CRM)
Intermediate English proficiency and full professional fluency in Spanish
Strong attention to detail and a high-quality bar for service excellence
A calm, empathetic communicator who thrives in dynamic, high-volume environments
Comfortable managing multiple tickets or cases simultaneously
Professional proficiency in English
Experience suggesting operational or product improvements based on customer feedback
Interest in automation tools or AI to improve support workflows
Where we work
This is a hybrid role: you'll split your time between the office, customers and home. We don't set a minimum number of office days for most roles — you'll spend time in the office naturally, and most days during your ramp-up or when your leader asks.
If you meet the must-haves, apply — the nice-to-haves are a bonus, not a requirement.
Clara provides a spend management platform and related financial services to Latin American businesses. It helps companies track, control, and optimize expenses through its core spend management software. In addition, Clara issues locally-issued corporate cards, offers Bill Pay to simplify paying bills, and provides financing options to support growth. The business model combines subscription fees for the platform with transaction-based revenue from card usage, payments, and financing. Clara differentiates itself by focusing on the Latin American market, delivering integrated tools within one ecosystem (spend management, corporate cards, bill pay, and financing) tailored to local needs, and by emphasizing core values like ownership, clarity, simplicity, and inclusivity. Its goal is to enable businesses in the region to gain financial clarity and agility, helping them manage spending efficiently and access growth capital.
Explore more opportunities at Clara