EXL

Analyzes business data and runs outsourced operations

Customer Service Representative

Customer SupportConfirmed live in the last 24 hours

Full-timeCape Town, South AfricaNo salary listedIn-person

About the Job

Requirements

Up to one year of experience, preferably in a customer service environment.
Some post-high-school education is preferred.
Demonstrate telephone etiquette and service delivery skills.
Demonstrate communication and active listening skills.
Use organizational and time-management techniques effectively.
Show patience and a positive outlook when working with policyholders.
Contribute to an accountable, collaborative, and team-oriented environment.
Navigate computers and software applications, including Microsoft Office, Word, and Excel.
Commit to the entire training program and work within a structured operations environment.

Responsibilities

Receive inbound calls from policyholders in a contact center environment.
Process billing transactions on behalf of policyholders, including telephone payments and account adjustments.
Interpret and verify billing transactions accurately.
Respond to simple and complex billing inquiries from policyholders.
Provide policyholders with technical support on client systems.
Follow up with policyholders on outstanding items in a timely manner.
Deliver positive service experiences consistent with key performance metrics, quality standards, and the customer experience program.
Perform other duties as needed.

Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism and precision. With strong communication and organizational skills, you'll deliver exceptional service experiences while contributing to a collaborative team environment. If you're committed to excellence and ready to thrive in a structured operations setting, this role is for you. Apply now to embark on a rewarding career journey with us.

Experience of up to 1 year, preferably in a customer service environment
Some post High School education preferred
Excellent telephone etiquette and service delivery skills
Strong communication skills and effective listening abilities
Effective organizational and time-management techniques
Exhibit patience and a positive outlook when working with policyholders
Contribute to an environment of accountability, collaboration and teamwork
Basic ability to navigate computers and software applications (MS Office, Word, Excel, etc.)
Able to commit to the entirety of the training program and work within a structured operation environment.

Receive inbound calls from policyholders in a contact center environment.
Process billing transactions on behalf of policyholders, which include telephone payments and account adjustments.
Accurately interpret and verify billing transactions.
Respond to simple as well as complex billing inquiries from policyholders.
Provide policyholders with technical support on the client systems.
Follow up with policyholders on outstanding items in a timely manner.
Deliver highly positive service experiences consistent with our key performance metrics, quality standards and customer experience program.
Perform other duties as needed.

About the Company

EXL

Analyzes business data and runs outsourced operations

EXL analyzes business data and runs outsourced operations for insurers, healthcare payers, banks, retailers, and other large organizations. Its teams combine industry expertise with data engineering and AI to handle tasks such as claims processing, payment reviews, customer service, and finance within existing technology environments. The company also builds software, including LifePRO, which manages insurance policies, and EXLdata.ai, which connects fragmented data for use in AI systems. Clients pay for consulting projects, ongoing managed services, and software delivered through the cloud. EXL was founded in 1999 and is headquartered in New York City.

Company size: 10,001+
Company stage: IPO
Headquarters: New York City, New York
Founded: 1999

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