Product Manager - AI & Digital Solutions

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Position Description

Product Manager – AI & Digital Solutions

Role Overview

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

CDW is seeking a Product Manager to help define, build, launch, and continuously improve strategic solutions that solve meaningful customer business and technology challenges.

The Product Manager will own the end-to-end solution lifecycle—from customer discovery and solution definition through launch and ongoing enhancement—for one or more solutions within CDW’s Solutions portfolio.

This role partners closely with customers, Practice Areas, Engineering, AI teams, Delivery, Sales Enablement, Partner Management, and Solution Owners to develop scalable, repeatable offerings that combine technology, services, partner capabilities, AI, accelerators, and delivery methodologies.

This role requires strong customer empathy, structured problem solving, and the ability to lead cross-functional teams in a fast-paced and evolving environment.

Key Areas of Responsibility

Customer Discovery & Solution Definition

• Define customer problem statements, target personas, use cases, business outcomes, and solution requirements through customer engagement and market research.

Solution Strategy & Roadmap

• Develop solution strategies, value propositions, business cases, and roadmaps aligned to customer needs and CDW priorities.

• Create and manage a prioritized backlog of solution enhancements, features, and capabilities.

Solution Development & Delivery

• Lead solution development across Engineering, Delivery, Practice Areas, and Partner teams.

• Drive solutions through the defined lifecycle from discovery and planning through build, testing, launch, and continuous improvement.

• Ensure solutions are scalable, secure, commercially viable, and operationally ready for delivery.

• Define implementation guidance, delivery playbooks, reference architectures, reusable assets, and supporting documentation.

• Manage priorities, dependencies, risks, and tradeoffs while aligning diverse stakeholder groups.

AI, Feedback & Continuous Improvement

• Gather customer, seller, and delivery feedback and translate insights into solution improvements.

• Leverage AI, automation, and reusable intellectual property to improve customer outcomes and delivery efficiency.

• Establish success metrics and measure solution adoption, customer impact, and business outcomes.

Working Model

The Product Manager partners closely with a Solution Owner.

The Solution Owner is responsible for commercial strategy, go-to-market execution, portfolio performance, seller adoption, and business success.

The Product Manager is responsible for customer discovery, solution strategy, roadmap management, cross-functional execution, and ensuring solutions are scalable, repeatable, and ready for successful customer adoption.

Qualifications

Education and/or Experience Qualifications

• Bachelor’s degree or equivalent experience.

• 8+ years of experience in Product Management, Solutions Management, Presales, or related roles.

• Experience building enterprise solutions that combine technology, services, partner capabilities, and delivery models.

• Demonstrated ability to lead complex cross-functional initiatives without direct authority.

• Strong customer discovery, requirements definition, and problem-solving skills.

• Experience translating customer needs into scalable, repeatable offerings.

• Strong communication, facilitation, and stakeholder management skills.

• Ability to balance customer needs, business priorities, and technical feasibility.

• Experience working in fast-paced, ambiguous environments.

Preferred Qualifications

Experience in one or more of the following:

• Artificial Intelligence & Automation

• Cloud Platforms

• Data & Analytics

• Cybersecurity

• Digital Workplace

• Infrastructure Modernization

Experience with:

• Design Thinking

• Jobs-to-be-Done

• Agile Product Management

• Lean Product Development

Key Performance Indicators (Examples)

• Customer problem statements and solution requirements validated through discovery activities.

• Roadmap commitments delivered on time and with quality.

• Time-to-market for new solutions and enhancements.

• Solution adoption and customer satisfaction.

• Delivery readiness, including documentation, playbooks, and implementation guidance.

• Reuse of accelerators, automation, AI capabilities, and reusable assets.

• Stakeholder satisfaction and cross-functional execution effectiveness.

• Measurable customer and business outcomes delivered through solutions.

The information in this position description is intended to convey information about the key responsibilities and requirements of the position. It is not an exhaustive list of the skills, efforts, duties, responsibilities or working conditions associated with the opportunity. Position Descriptions are subject to change.

Customer Focus and Quality Management Responsibilities

Each CDW coworker is responsible for maintaining customer focus and conforms to the CDW quality management system. Specific responsibilities include:

• Periodic reviews of CDW Circle of Service Philosophy and the Quality Policy to understand CDW’s commitment to excellent client service and continual improvement and to conform to these policies and philosophies at all times.

• During your orientation period, review with your supervisor as needed the quality procedures and operating instructions listed at Connect/Departments/Resources/ISO intranet site that apply to your specific assignment(s) within the scope of this job position.

• And after the orientation period to conform to these procedures and instructions, including any reporting (and/or record keeping) responsibilities.

• Report any client problem, or any service outage that may cause potential client problems to your supervisor.

• Communicate improvement ideas that you have regarding CDW service quality or client satisfaction per established means.

CDW is committed to being an AI-fluent organization

• We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.

• Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

About Us

• CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities.

• As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.

• Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.

• CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.      

CDW is committed to being an AI-fluent organization

We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.

Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities.

As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.

Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.