Forward Deployed Engineer
Brighterway
Forward Deployed Engineer
Brighterway
Builds AI software for workers' compensation claims
Brighterway builds AI-native claims software and administration for casualty claims. We started in workers' compensation medical-legal review, where our agentic document pipeline sorts, de-duplicates and summarizes some of the most document-heavy files in the industry for national medical-evaluation networks. We are now building the claims platform on top of that foundation: intake across mail, fax, phone and email, bill review, subrogation, reserving signals, a workflow language, and state and federal reporting.
We are backed by Y Combinator and Maverick Ventures. Our customers handle protected health information every day, so we run HIPAA, SOC 2 and ISO 27001 programs. The team is small and technical and sits close to customers. Everyone ships, and everyone talks to the people who use what they ship.
Forward Deployed Engineers own the gap between what a customer needs and what the product does today. You will sit with claims teams and medical-evaluation networks, understand how their files actually flow, and then build the integrations, document pipelines and workflow logic that make Brighterway work inside their operation. You will write production code most days and talk to customers most weeks.
Lead technical onboarding for new customers: data transfer, document formats, sorting rules, output templates, delivery webhooks.
Build and tune agentic document pipelines for specific customer file types and jurisdictions.
Turn customer sorting and summary specifications into working configuration and code, and close the loop when output quality drifts.
Debug end to end across GCP, serverless functions, LLM pipelines and the web app when a customer file does not come out right.
Feed what you learn in the field back into the core product as reusable features.
3+ years building and shipping software in production, ideally in Python and TypeScript.
Comfort working directly with customers who are not engineers, and with ambiguous requirements.
Experience with LLM-based systems, document processing or data pipelines.
Strong debugging instincts across cloud infrastructure and application code.
Willingness to travel occasionally to customer sites.
Prior exposure to workers' compensation, insurance claims, medical records or legal document workflows.
Experience with GCP, Firestore, Cloud Run or similar.
Small team, high trust, direct access to founders and customers.
We ship to production weekly and measure ourselves on customer outcomes.
Competitive salary and meaningful equity. Health, dental and vision coverage. Flexible time off.
Brighterway is an equal opportunity employer.
Location: San Francisco, CA (in person, Financial District office) Employment type: Full-time
Builds AI software for workers' compensation claims
Brighterway builds AI software and runs claims administration for organizations handling workers' compensation and other casualty claims. Its customers include insurers, self-insured employers and medical examiners who need to turn large medical files into usable case information. The software sorts and deduplicates records, prepares summaries and chronologies, and supports claims work from intake through state reporting. Organizations buy its claims platform for their own teams or use its full-service administration, while examination practices use its record-review tools before preparing medical opinions. Brighterway was founded in 2023 and is headquartered in San Francisco.
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