Teleperformance

Outsourced customer experience management services

Ad Sales Specialist - Mandarin Speaker

Customer SuccessPosted on Nov 5

Full-timeBangkok, ThailandNo salary listedIn-person

About the Job

Requirements

At least 2 years of work experience in sales and/or online advertising or social media.
Demonstrated ability and motivation to meet or exceed productivity, readiness, sustainability, task-point, compliance, and customer-satisfaction targets.
Strong verbal and written communication skills to pitch by phone and compose compelling proposals.
Time-management skills and ability to organize the workday independently.
Client-focused approach, interest in customer interaction, and ownership of business goals.
Native-level English and Mandarin proficiency.

Responsibilities

Serve as a trusted consultant to partners to develop and optimize their channels, increasing platform usage and content creator adoption of tools and features.
Detect and understand customers’ needs and objectives.
Understand key platform features and connect customers’ needs to those features.
Handle a high volume of potential clients daily through video calls, email, and phone calls.
Manage and prioritize a portfolio, detect opportunities, and follow up with content creators over several months.

Desired Qualifications

A BA/BS degree or equivalent.
An MA/MSc degree in Marketing, Digital Marketing, Communications, or Journalism.

Overview

In this role, you will partner with an assigned portfolio of content creators in order to maintain and improve content creators’ engagement with the platform. The goal is to help partners get the most out of their channel and you have the opportunity of having a significant impact on their business. It is a target driven environment, where you will work towards individual targets as well as be part of a larger team.

Qualifications

Preferred:

BA/BS degree or equivalent (MA/MSc degree in Marketing, Digital Marketing, Communications or Journalism can be a plus)
2 years minimum of work experience in sales and/or online advertising/social media
Strong desire to meet or exceed productivity, readiness, sustainability, and task points, compliance and customer satisfaction targets
Strong verbal and written communication skills to pitch on the phone and compose compelling proposals
Good time management skills and ability to organize their own day
Client-focused, keen interest in customer interaction & ownership of business goals
Passionate about social media
A team player with ability to work in fast-paced and constantly evolving environment
Native level of English & Mandarin is a must

Responsibilities

Serve as a trusted consultant with partners to develop and optimize their channel: responsible for increasing platform usage and content creator adoption of various tools and features
Detect and understand the customer’s needs and objectives
Knowledge on key platform features in order to connect the customer’s needs to these features
Handle a high volume of potential clients on a daily basis through video calls, email and phone calls
Portfolio management and prioritization with the ability to detect opportunities and follow up with the content creators over several months

About the Company

Teleperformance

Outsourced customer experience management services

Teleperformance provides outsourced customer experience management for global brands, handling customer interactions across multiple channels such as phone, chat, email, and social media. Its offerings combine trained contact center agents, technology platforms, and analytics to manage and optimize customer journeys for clients. The company’s global scale, long industry experience, and history of strategic acquisitions help it deliver consistent service across many countries and industries while maintaining strict quality standards. Its goal is to help brands improve customer interactions, increase efficiency, and focus their own resources on core business activities.

Company size: 10,001+
Company stage: IPO
Headquarters: Paris, France
Founded: 1978

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