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Carrier Global

HVAC, refrigeration, and fire and security solutions

Data Center Master Technician

Equipment Field ServiceConfirmed live in the last 24 hours
Full-time

About the Job

Requirements

  • A bachelor's degree in Mechanical Engineering, Electrical Engineering, HVAC, Refrigeration, or a related technical discipline is required.
  • Extensive experience in field service, commissioning, troubleshooting, or technical support within HVAC, cooling systems, critical infrastructure, or data center environments is required.
  • The candidate must be a recognized technical expert with strong diagnostic, analytical, and problem-solving capabilities.
  • The candidate must be able to manage complex technical situations, escalations, and customer-facing interventions in high-pressure environments.
  • The candidate must have a strong customer focus and communicate and build relationships across all organizational levels.
  • The candidate must be able to lead, influence, and collaborate effectively across cross-functional and international teams without direct authority.
  • The candidate must have experience coaching, mentoring, and developing technical teams, with a commitment to knowledge sharing and capability building.
  • The candidate must be highly autonomous and organized, have a continuous improvement mindset and strong accountability, and adapt to evolving operational challenges.

Responsibilities

  • Provide expert-level technical support for complex HVAC and data center cooling systems, including advanced diagnostics and root cause analysis.
  • Lead and support commissioning, start-up activities, and critical project milestones to ensure successful system deployment and performance.
  • Manage and resolve high-priority technical escalations, urgent customer issues, and complex field interventions across Europe.
  • Act as the primary technical liaison between customers, field technicians, service organizations, and Carrier engineering, quality, manufacturing, and product teams.
  • Ensure technical governance of field activities, align operational priorities, and drive sustainable resolution of technical issues.
  • Deliver technical leadership, coaching, and knowledge transfer to develop local service capabilities and improve field expertise.
  • Standardize technical practices, support continuous improvement initiatives, and contribute to the development of service processes.
  • Ensure compliance with Carrier policies, quality standards, and Health, Safety & Environment requirements while promoting operational excellence.

About the Company

Carrier Global

HVAC, refrigeration, and fire and security solutions

Carrier Global provides intelligent climate and energy solutions for residential, commercial, and industrial sectors, including HVAC, refrigeration, and fire and security systems. It sells equipment and related services and is transitioning from a hardware maker to a digital solutions provider that uses building automation and energy management. The company differentiates itself through a global footprint, a broad product portfolio, and a strategy of digital transformation supported by selective acquisitions while shedding non-core assets. Its goal is to help customers improve building efficiency, reliability, and safety by integrating physical equipment with digital technologies.

Company size
10,001+
Company stage
IPO
Headquarters
Palm Beach Gardens, FL
Founded
2003

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