Marriott International

Manages and franchises hotels around the world

Systems Analyst

IT Service Desk & End User SupportPosted on Nov 11

Full-timeBali, IndonesiaNo salary listedIn-person

About the Job

Requirements

A bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field is preferred.
At least 1–2 years of experience as a Systems Analyst, IT Analyst, or in a similar role is preferred.
Working proficiency in English is required.
Experience supporting hotel operational systems, including property management systems, point-of-sale systems, enterprise resource planning platforms, and human resources information systems, is preferred.
Previous experience in hospitality, luxury hotels, resorts, or service-oriented industries is preferred.

Responsibilities

Install, configure, manage, maintain, test, evaluate, and repair computer networks, workstations, server systems, and supporting hardware and software.
Manage user accounts and computer and telephone rooms.
Train and instruct users in the proper use and security of all systems.
Troubleshoot, repair, and resolve technical problems related to computer hardware, software, local area networks, wide area networks, and internet access.
Respond to program error messages and provide network communications support and technical guidance.
Refer major problems to vendors or technicians.
Analyze, recommend, and implement process improvements; consult with others to assess and resolve computing needs and system requirements.
Inspect, test, and diagnose computer equipment and systems.
Plan and coordinate information technology equipment installations, moves, additions, changes, and system enhancements.
Plan, coordinate, and implement network security measures.
Provide end-user support for all applications and plan and manage disk space for the network.
Maintain an accurate inventory of technological devices, enter commands, and activate controls on computers and equipment.
Ensure backup tapes are locked in a fireproof safe.
Follow company policies and procedures, report accidents, injuries, and unsafe work conditions to a manager, maintain confidentiality of proprietary information, and protect company assets.
Address guests’ service needs and assist other employees.
Speak clearly and professionally with others and answer telephones using appropriate etiquette.
Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
Develop and maintain positive working relationships and support the team in reaching common goals.
Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement ways to improve organizational efficiency, productivity, quality, safety, or cost savings.
Move, lift, carry, push, pull, and place objects weighing up to 50 pounds; stand, sit, or walk for extended periods; enter and locate information using computers and point-of-sale systems; and move up and down stairs or ramps.
Perform other reasonable job duties as requested by supervisors.

HOTEL DESCRIPTION

A Luxury Collection Resort & Spa, Jimbaran, Bali offers 64 keys including 39 guestrooms and 25 villas. Located on a scenic 2-hectare site in Bali’s historic fishing village of Jimbaran, the resort enjoys elevated views of both sunrise and sunset, and is just 20 minutes from Ngurah Rai International Airport. Guests will experience a refined selection of amenities including an all-day dining restaurant, specialty dining, bars, resort pools, a fitness center, and a Luxury Collection Spa. The resort is estimated to open in Q1 2027.

POSITION SUMMARY

Install, configure, manage, maintain, test, evaluate, and repair computer networks, workstations, support server system(s), supporting hardware/software, user accounts, and computer/telephone rooms. Train/instruct users in proper use and security of all systems. Troubleshoot/repair/resolve technical problems/issues related to computer hardware/software/LAN and WAN/internet. Respond to program error messages. Provide network communications support and technical guidance. Refer major problems to vendors/technicians. Analyze, recommend, and implement process improvements. Consult with others to assess/analyze/resolve computing needs and system requirements. Inspect, test, and diagnose computer equipment/systems. Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements. Plan, coordinate, and implement network security measures. Provide end-user support for all applications. Plan and manage disk space for entire network. Maintain accurate inventory of all technological devices. Enter commands and activate controls on computers and equipment. Ensure backup tapes are locked in a fireproof safe.

Follow all company policies and procedures, report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information; protect company assets. Address guests’ service needs; assist other employees. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Serve as role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations/standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds. Stand, sit, or walk for extended periods of time. Enter and locate information using computers/ Point of Sale (POS) systems. Move up and down stairs/ramps. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field.
Minimum 1-2 years of experience as a Systems Analyst, IT Analyst, or similar role.
Previous experience in hospitality, luxury hotels, resorts, or service-oriented industries is preferred.
Experience supporting hotel operational systems, including PMS, POS, ERP, and HRIS platforms.
Candidates must possess at least a working proficiency in English.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Company

Marriott International

Manages and franchises hotels around the world

Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.

Company size: 10,001+
Company stage: IPO
Headquarters: Bethesda, MD
Founded: 1927

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