PENN Entertainment

Operates casinos, racetracks, and online betting

Stewarding Manager

Food & Beverage Operations ManagementUpdated on Nov 12

Full-timeLake Charles, LA, USANo salary listedIn-person

About the Job

Requirements

Must be at least 21 years of age.
A high school diploma or equivalent is required.
At least five years of food and beverage back-of-house experience and three years of supervisory experience are required.
At least two years of kitchen cleaning experience as a steward is required.
Experience motivating staff through appropriate incentive programs and training is required.
The employee must be physically mobile, with reasonable accommodations, and able to push, pull, carry, and lift up to 25 pounds, as well as push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance in varying work areas, including confined spaces.
The employee must be flexible to work any day or shift.
The employee must be familiar with handling cleaning chemicals and compounds and cleaning all types of kitchen equipment.
The employee must understand labor budgets and financial statements.
The employee must be able to successfully complete the Serve Safe training class.
The employee must be able to qualify for licenses and permits required by federal, state, and local regulations.
The employee must obtain First Aid/AED certification and successfully complete C.A.R.E. or TIPS training.
The employee must possess a valid driver’s license and have an acceptable driving history as determined by the employer’s auto insurance carrier.
The employee must be able to read and interpret documents in English, including safety rules, operating and maintenance instructions, and procedure manuals, and communicate verbally in English. Written communication in English may also be required.
The employee must be able to apply common-sense understanding to carry out written, oral, or diagrammed instructions and deal with problems involving several concrete variables in standardized situations.
The employee must regularly stand and use hands to handle objects, tools, or controls; frequently reach with hands and arms, talk, and hear; and meet the role’s close, color, and peripheral vision requirements.
The employee must regularly lift or move up to 10 pounds, frequently lift or move up to 25 pounds, and occasionally lift or move up to 50 pounds.
The employee may be exposed to unrestricted secondhand tobacco smoke.

Responsibilities

Manage all aspects of steward operations across all outlets.
Schedule staff appropriately to ensure a clean, safe, and healthy working environment.
Control labor and inventory costs and company assets.
Ensure adherence to safety regulations.
Hire, train, and develop employees.
Maintain and perform preventive maintenance on kitchen and dishroom equipment, and maintain appropriate stock and inventory of chemical products.
Maintain proper tools.
Communicate and cooperate with management and line staff employees.
Execute and audit supplies and inventory items to ensure cost control.
Complete monthly china, glass, flatware, and utensil inventories and order these items when supplies fall below par levels.
Use the minimum level of labor needed to deliver the required service without affecting service standards.
Complete required daily financial tools and reports.
Communicate variances from established standards to the Food and Beverage Director.
Ensure employee files are maintained in accordance with property guidelines.
Administer the PAF form, set performance expectations, and provide coaching and operational support to the supervisory team and employees.
Enforce appearance and uniform guidelines, as well as regulatory requirements, internal controls, policies, and procedures.
Ensure kitchen team members have and use appropriate job equipment, including gloves, goggles, and chemicals.
Ensure all equipment functions properly.
Circulate through kitchen areas to inspect team members’ job performance and correct problems or situations.
Serve as a role model for the Stewarding and EDR departments and maintain a professional image.
Train Stewarding and EDR personnel in proper chemical use and safety applications.
Maintain cleanliness and safety standards set by the property and local Health Department.
Delegate duties and communicate special projects or areas of concern to the Executive Chef.
Develop and deliver staff training programs and rewards and recognition programs to support employee engagement.
Evaluate team members and provide constructive performance feedback.
Recommend staffing, including interviewing and hiring, and plan, assign, and direct work and scheduling to meet business needs.
Determine work procedures and expedite workflow.
Address employee performance through discipline, coaching, and counseling.

Desired Qualifications

A working knowledge of Microsoft Office, Excel, and Outlook is beneficial.

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

The following and other duties may be assigned as necessary:

Responsible for managing all aspects of steward operations in all outlets.
Responsible for proper scheduling to ensure a clean, safe and healthy working environment.
Responsible for all labor and inventory control costs.
Responsible for controlling company assets.
Responsible for adherence to all safety regulations.
Responsible for hiring, training and development of employees.
Responsible for the maintenance and preventive maintenance of all kitchen and dish room equipment. Maintain the stocking and correct inventory of chemical products.
Responsible for the upkeep of proper tools.
Ability to communicate and cooperate with all management and line staff employees.
Executes and audits supplies and inventory items insuring cost controls.
Responsible for monthly china, glass, flatware and utensil inventories.
Responsible for ordering china, glass, flatware and utensils when supplies reach below par levels.
Ensures that the minimum level of labor is used to perform the required level of service without impacting service standards.
Completes the required daily financial tools and reports.
Communicates variances from established standards to Food & Beverage Director.
Assures all employee files are in order as described in Property Guidelines.
Understands and administers the PAF form, sets performance expectations and provides coaching and operational support for the supervisory team, and employees.
Enforces all appearance and uniform guidelines.
Enforces all regulatory, internal controls, policies and procedures.
Makes sure kitchen Team Members have and use the proper equipment necessary for the job (gloves, goggles, chemicals, etc.).
Ensures that all equipment functions properly.
Circulates through all kitchen areas to inspect team members job performance and/or correct problems/situations.
Serves as a role model for the Stewarding and EDR Departments. Always conducts oneself in a manner that reflects a positive professional image.
Trains Stewarding and EDR personnel on proper chemical usage and safety applications.
Maintains the levels and standards of cleanliness and safety set by L’Auberge and the local Health Department.
Delegates duties and communicates with the Executive Chef, any special projects and/or area of concerns.

BRING US YOUR BEST.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

High School Diploma or equivalent.
A minimum of five years Food & Beverage back of house experience with three years of supervisory experience.
Excellent interpersonal, communication, coaching, team building and problem solving skills are required.
Experience in motivating staff through appropriate incentive programs and training.
A working knowledge of Microsoft Office, Excel, and Outlook is beneficial.
Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
Two (2) years kitchen cleaning experience as a steward.
Flexible to work any day or shift.
Familiar with the handling of cleaning chemicals and compounds: familiar with cleaning of all types of kitchen equipment.
The understanding of labor budgets and financial statements.
Ability to successfully complete the Serve Safe training class.

SUPERVISORY RESPONSIBILITIES

This job has supervisory responsibilities.

Responsible for staff development and training programs.
Responsible for rewards and recognition program to maximize employee engagement.
Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
Determines work procedures and expedites workflow.
Responsible for employee performance (disciplining, coaching, counseling).

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
Must obtain a First Aid/AED certification. Must successfully complete C.A.R.E or TIPS training.
Must possess a valid driver’s license and have acceptable driving history as determined by Penn National Gaming’s auto insurance carrier.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer

About the Company

PENN Entertainment

Operates casinos, racetracks, and online betting

Penn Entertainment runs a nationwide network of casinos and racetracks and builds a strong online gaming and sports betting platform. It operates 42 casinos and racetracks across 19 states, alongside a digital sports betting and iGaming presence and sports media properties. Its products work by combining physical venues with online platforms so customers can bet, play casino games, or follow sports content across both in-person and digital channels, using a unified account and cross-channel experiences. Compared with competitors, the company differentiates itself with its large, diverse footprint and its omni‑channel approach that links land-based gaming, online wagering, and media partnerships into one ecosystem. The company’s goal is to lead the North American gaming industry by growing its community of players and expanding its integrated entertainment experiences across physical venues, online platforms, and media.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Wyomissing, PA
Founded: 1972

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