Norwegian Speaking Customer Service Representative for Booking
About the job
- Norwegian proficiency at C2 level and English proficiency at C1 level.
- Excellent written and spoken communication and interpersonal skills.
- User-friendly PC skills, including Office 365, CRM databases, and internal platforms.
- A problem-solving and solution-driven mentality.
- A positive, motivated mindset to handle challenging customer problems.
- A goal-oriented work approach.
- An open mind to changing priorities and business processes.
- Affinity with accommodation platforms.
- Understand and identify customer needs while supporting Booking customers.
- Listen, respond, and mediate between international travelers and accommodation suppliers, ensuring a high level of customer service.
- Clarify inquiries about service, payment, and technical requirements; provide accurate information and follow set processes via email and phone.
- Experience within customer service or contact center environments will be valued.
- Systematically improve organizational processes to enhance efficiency, effectiveness, and quality.
- Work effectively with others, sharing ideas and resources to achieve common goals.
- Exchange information, ideas, and messages through various channels and mediums.
- Understand and manage one's own emotions and those of others to foster positive relationships and improve the impact of actions.
- Consider and appreciate diverse perspectives and ideas to foster collaboration.
- Evaluate information and arguments to make informed and effective decisions based on data insights.
- Approach problems and challenges with a focus on finding practical and effective solutions.
- Demonstrate innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification.
About the company
Teleperformance Spain, also branded TP Spain, runs outsourced customer support and sales operations for international businesses. Its teams handle customer enquiries, account support, technical questions and business development through telephone, email, chat and other digital channels. Programs include digital advertising sales, advertiser onboarding and customer care for online services, with language-specific teams serving markets beyond Spain. The Spanish operation recruits for office-based, hybrid and remote roles, supported by training, quality management and client operations teams. The Spanish legal entity, Teleperformance España S.A.U., was incorporated in 1989.
Company Size
N/A
Company Stage
N/A
Total Funding
N/A
Headquarters
N/A
Founded
1989
Simplify's Take
What believers are saying
- Free language platform: TP Spain offers employees a language-learning program at no charge.
- Uncapped sales upside: the German GenAI role combines a €30,000 base salary with uncapped performance bonuses.
- Relocation support: the German Ads posting includes flights and private studio accommodation, subject to availability.
What critics are saying
- Initial fixed term: the remote trilingual care role starts with a three-month contract before an indefinite arrangement.
- Quota pressure: GenAI sales executives must exceed revenue and activity targets through inbound and outbound prospecting.
- Restricted entry: AI sales trainer applicants must already hold a Sales Trainer position.
What makes Teleperformance Spain unique
- Trilingual delivery: one customer-care program handles voice, email and chat in Spanish, Catalan and English.
- New AI sales program: the sales trainer posting identifies an August 2026 launch for an AI-platform client.
- Advertiser onboarding: the German Google Ads program combines new-client acquisition, PPC campaign advice and account growth.
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