Teleperformance Spain

Runs multilingual customer support and sales services

Norwegian Speaking Customer Service Representative for Booking

Customer SupportConfirmed live in the last 24 hours

Full-timeBarcelona, Spain€21k - €24k

About the Job

Requirements

Norwegian proficiency at C2 level and English proficiency at C1 level.
Excellent written and spoken communication and interpersonal skills.
User-friendly PC skills, including Office 365, CRM databases, and other internal platforms.
A problem-solving and solution-driven mentality.
A positive, motivated mindset to handle difficult customer problems.
A goal-oriented work approach.
An open mind toward changing priorities and business processes.
Affinity with accommodation platforms.

Responsibilities

Understand and identify customer needs while supporting Booking customers.
Listen, respond, and mediate between international travelers and accommodation suppliers while ensuring a high level of customer service.
Clarify inquiries about service, payment, and technical requirements via email and phone, provide accurate information, and follow established processes.

Desired Qualifications

Experience in customer service or contact center environments is valued.
Systematically improve organizational processes to enhance efficiency, effectiveness, and quality.
Work effectively with others and share ideas and resources to achieve common goals.
Exchange information, ideas, and messages through various channels and mediums.
Understand and manage one's own emotions and those of others to foster positive relationships and enhance the impact of actions.
Consider and appreciate diverse perspectives and ideas to foster collaboration.
Evaluate information and arguments and make informed, effective decisions based on data insights.
Approach problems and challenges with a focus on finding practical and effective solutions.
Apply an innovative, creative, proactive, and risk-taking approach to problem-solving and opportunity identification.

Norwegian Speaking Customer Service Representative for Booking

Teleperformance Spain · Barcelona, Spain · Temporary · Posted 2026-10-08

Salary: EUR 21,000–24,000

Workplace: on_site

Department: BKG_CS

Description

If you are an empathic person, a good listener, who has a problem-solving mindset and enjoys being a team player, we have the right job for you!

Job responsibilities:

As a customer support advisor for Booking you will be in charge of understanding and identifying customer needs. You will be listening, responding and mediating between our international travellers and accommodation suppliers of all over the world, always ensuring a high level of customer service.

Clarifying inquiries about service, payment and technical requirements, providing accurate information and following set process, via email and phone.

Requirements

Norwegian C2 and English C1 level
Excellent communication and inter-personal skills both written and spoken
User friendly PC skills: Office 365, CRM Database, and other internal platforms.
A problem-solving and solution-driven mentality
A positive, motivated mindset that will help you deal with some tricky customer problems.
Goal-oriented work approach
An open mind to changing priorities and business processes.
Affinity with Accommodation platforms
Experience within customer service or contact center environments will be valued.

Desirable Skills

Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

Benefits

Contract:

38, 5 h/week Full-time contract (Monday to Sunday) with fixed working hours and 2 days off per week.
Salary : 22.249 € gross/year
Available shift: 09:00 -20:00h (Rotatory)
Starting with a Temporary Contract that will evolve into a Permanent contract for a long term based on business needs.
Holidays: 27 working days of holidays/year

Benefits:

A multicultural and international working environment
Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield)
Be part of an exciting industry leading department with great opportunities to learn and grow your career
3 weeks of Initial training and continued personal coaching

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Apply

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About the Company

Teleperformance Spain

Runs multilingual customer support and sales services

Teleperformance Spain, also branded TP Spain, runs outsourced customer support and sales operations for international businesses. Its teams handle customer enquiries, account support, technical questions and business development through telephone, email, chat and other digital channels. Programs include digital advertising sales, advertiser onboarding and customer care for online services, with language-specific teams serving markets beyond Spain. The Spanish operation recruits for office-based, hybrid and remote roles, supported by training, quality management and client operations teams. The Spanish legal entity, Teleperformance España S.A.U., was incorporated in 1989.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: 1989

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