Senior Technical Support Engineer - Windows Directory Services

Overview

Microsoft Customer and Partner Solutions-Core (MCAPS) accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.

Within MCAPS - Core, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot, and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices.
• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.

         •    You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.

• Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools, driving Microsoft product improvements.

Qualifications

Required Qualifications:

• Working experience and advanced knowledge of configuring, administering and troubleshooting Microsoft® Windows Server, including Windows Server 2016, 2019, 2022 and 2025, and Windows 10/11 clients in domain environments.
• Industry experience deploying, configuring, administering and troubleshooting Active Directory Domain Services (AD DS) in enterprise and multi-forest environments.
• Solid understanding of core identity and authentication protocols: Kerberos, NTLM, LDAP, DNS and DHCP.
• Skill with troubleshooting tools and log review, such as Event Viewer, dcdiag, repadmin, Process Monitor, and network traces with Network Monitor or Wireshark.
• Knowledge of datacenter technologies, including server administration, virtualization, backup and recovery, and high availability.

Experience with any of the following technologies:

• Active Directory replication, FSMO roles, sites and services, and trust relationships.
• Group Policy design, processing and troubleshooting.
• Authentication and authorization issues, such as Kerberos delegation, account lockouts and secure channel.
• Active Directory Certificate Services (PKI), including certificate enrollment and auto-enrollment.
• Active Directory Federation Services (AD FS) and hybrid identity with Microsoft Entra Connect / Entra ID.
• DFS Replication (DFSR) and SYSVOL.
• Active Directory backup, restore and forest recovery.
• Domain controller promotion, demotion, upgrade and migration, including ADMT.
• Directory security hardening, such as Windows LAPS, tiered administration and Credential Guard.
• Knowledge of Windows debugging (for example, dump analysis of LSASS hangs or crashes) would be a plus.

Language Qualification:

• English: confident in reading, writing and speaking.
• Fluency in another language, such as German, French and/or Italian (confident in reading, writing and speaking), would be a plus.

Technical Support Engineering IC4 - The typical base pay range for this role across Portugal is € 43,300.00 - € 74,300.00 per year. Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/portugal-corporate-pay.html

Technical Support Engineering IC4 - The typical base pay range for this role across Romania is lei 199,400.00 - lei 347,800.00 per year. Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/romania-corporate-pay.html

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.